From f3e521319096cb0280fa177ad8d9290a1c61e489 Mon Sep 17 00:00:00 2001 From: Himanshu Date: Tue, 19 Mar 2019 16:47:56 +0530 Subject: [PATCH] feat(Support): Service Level Agreements (#16828) * init SLA * Added more inputs to the forms * set priority of issue * Removed UOM in favor of hours for tracking * updated js to autofill values * Removed unwanted fields * timer functionality * code refactor * parenthesis fix * fixed typo * added new fields * Updated fields * Updated fields for issue doctype * Updated fields for issue doctype * changed doctype structure * added new fields to issue * code refactor * new function to set criticality level * changed dropdown options * set timer for sla * calculation of resolution and response time * stopwatch counter * dashboard changes * renamed sla to support contract * countdown timer section * issue doctype changes * removed unwanted imports * fixed wrong response time and resolution time * update response and resolution time * calculate time to respond and resolve * feature enhancements * probable scheduling bug fix * fixed scheduling issue support sent out of support time * removed issue criticality link from support * Changed day order * skip date validation when support contract is default * removed mandatory field * fix scheduling conditions for now * code refactor * removed duplicate doctypes * fixed day inserted twice in service level * check to not add another default contract * default support contracts * removed commented code * removed unused imports * fix sla for non-listed days * reduced redundant code and optimized it and starting unit tests * added condition check to compute days correctly * renamed doc as per guidelines and added conditions for scheduling * removed per day support timings * added response and resolution time to support contract * scheduling based on hours kinda fix * set sla before_update and finally fixed time scheduling out of support time * DocType Issue removed test_records and rewrote test cases * test cases and codacy fixes * Doctype SLA instead of Support Contract to avoid confusion with Contract * fixed tests failing due to change in options for time period * change naming to Prompt * remove unknown doctype from help_desk * revert unwanted changes to default * refactor get_list for fetching service_level_agreement * change datatypes * fix tests * refactored tests * remove unused imports * code and comments refactor for better understandability * removed and renamed doctype to service days and minor fixes * Refactor test cases for response and resolution time for issue * add validation to check if response time < resolution time * minor fix for checking if current day is start day * calculate time in js rather than python * fix: parenthesis fixing customer dashboard * json changes to rename sections * refactor: alignment * refactor: beautify code * fix: use frm api to get the element * fix: replace '__' with '_' * refactor: remove pointless test --- erpnext/config/help_desk.py | 132 +- erpnext/config/support.py | 80 + erpnext/hooks.py | 6 +- erpnext/hr/doctype/employee_group/__init__.py | 0 .../doctype/employee_group/employee_group.js | 6 + .../employee_group/employee_group.json | 162 + .../doctype/employee_group/employee_group.py | 9 + .../employee_group/test_employee_group.py | 32 + .../doctype/employee_group_table/__init__.py | 0 .../employee_group_table.json | 109 + .../employee_group_table.py | 9 + .../doctype/holiday_list/test_holiday_list.py | 6 +- .../selling/doctype/customer/customer.json | 3980 ++++++++--------- .../doctype/customer/customer_dashboard.py | 4 + erpnext/support/doctype/issue/issue.js | 37 +- erpnext/support/doctype/issue/issue.json | 2247 +++++----- erpnext/support/doctype/issue/issue.py | 112 +- erpnext/support/doctype/issue/test_issue.js | 23 - erpnext/support/doctype/issue/test_issue.py | 44 +- .../support/doctype/issue/test_records.json | 8 - .../doctype/issue_type/test_issue_type.js | 23 - .../support/doctype/service_day/__init__.py | 0 .../doctype/service_day/service_day.json | 203 + .../doctype/service_day/service_day.py | 10 + .../support/doctype/service_level/__init__.py | 0 .../doctype/service_level/service_level.js | 6 + .../doctype/service_level/service_level.json | 488 ++ .../doctype/service_level/service_level.py | 46 + .../service_level/test_service_level.py | 156 + .../service_level_agreement/__init__.py | 0 .../service_level_agreement.js | 21 + .../service_level_agreement.json | 764 ++++ .../service_level_agreement.py | 45 + .../test_service_level_agreement.py | 149 + 34 files changed, 5799 insertions(+), 3118 deletions(-) create mode 100644 erpnext/config/support.py create mode 100644 erpnext/hr/doctype/employee_group/__init__.py create mode 100644 erpnext/hr/doctype/employee_group/employee_group.js create mode 100644 erpnext/hr/doctype/employee_group/employee_group.json create mode 100644 erpnext/hr/doctype/employee_group/employee_group.py create mode 100644 erpnext/hr/doctype/employee_group/test_employee_group.py create mode 100644 erpnext/hr/doctype/employee_group_table/__init__.py create mode 100644 erpnext/hr/doctype/employee_group_table/employee_group_table.json create mode 100644 erpnext/hr/doctype/employee_group_table/employee_group_table.py delete mode 100644 erpnext/support/doctype/issue/test_issue.js delete mode 100644 erpnext/support/doctype/issue/test_records.json delete mode 100644 erpnext/support/doctype/issue_type/test_issue_type.js create mode 100644 erpnext/support/doctype/service_day/__init__.py create mode 100644 erpnext/support/doctype/service_day/service_day.json create mode 100644 erpnext/support/doctype/service_day/service_day.py create mode 100644 erpnext/support/doctype/service_level/__init__.py create mode 100644 erpnext/support/doctype/service_level/service_level.js create mode 100644 erpnext/support/doctype/service_level/service_level.json create mode 100644 erpnext/support/doctype/service_level/service_level.py create mode 100644 erpnext/support/doctype/service_level/test_service_level.py create mode 100644 erpnext/support/doctype/service_level_agreement/__init__.py create mode 100644 erpnext/support/doctype/service_level_agreement/service_level_agreement.js create mode 100644 erpnext/support/doctype/service_level_agreement/service_level_agreement.json create mode 100644 erpnext/support/doctype/service_level_agreement/service_level_agreement.py create mode 100644 erpnext/support/doctype/service_level_agreement/test_service_level_agreement.py diff --git a/erpnext/config/help_desk.py b/erpnext/config/help_desk.py index adc84f2169..c19dd423e6 100644 --- a/erpnext/config/help_desk.py +++ b/erpnext/config/help_desk.py @@ -2,61 +2,81 @@ from __future__ import unicode_literals from frappe import _ def get_data(): - return [ - { - "label": _("Issues"), - "items": [ - { - "type": "doctype", - "name": "Issue", - "description": _("Support queries from customers."), + return [ + { + "label": _("Issues"), + "items": [ + { + "type": "doctype", + "name": "Issue", + "description": _("Support queries from customers."), "onboard": 1, - }, - { - "type": "doctype", - "name": "Communication", - "description": _("Communication log."), + }, + { + "type": "doctype", + "name": "Communication", + "description": _("Communication log."), "onboard": 1, - }, - ] - }, - { - "label": _("Warranty"), - "items": [ - { - "type": "doctype", - "name": "Warranty Claim", - "description": _("Warranty Claim against Serial No."), - }, - { - "type": "doctype", - "name": "Serial No", - "description": _("Single unit of an Item."), - }, - ] - }, - { - "label": _("Reports"), - "icon": "fa fa-list", - "items": [ - { - "type": "page", - "name": "support-analytics", - "label": _("Support Analytics"), - "icon": "fa fa-bar-chart" - }, - { - "type": "report", - "name": "Minutes to First Response for Issues", - "doctype": "Issue", - "is_query_report": True - }, - { - "type": "report", - "name": "Support Hours", - "doctype": "Issue", - "is_query_report": True - }, - ] - }, - ] \ No newline at end of file + }, + ] + }, + { + "label": _("Warranty"), + "items": [ + { + "type": "doctype", + "name": "Warranty Claim", + "description": _("Warranty Claim against Serial No."), + }, + { + "type": "doctype", + "name": "Serial No", + "description": _("Single unit of an Item."), + }, + ] + }, + { + "label": _("Service Level Agreement"), + "items": [ + { + "type": "doctype", + "name": "Employee Group", + "description": _("Support Team."), + }, + { + "type": "doctype", + "name": "Service Level", + "description": _("Service Level."), + }, + { + "type": "doctype", + "name": "Service Level Agreement", + "description": _("Service Level Agreement."), + } + ] + }, + { + "label": _("Reports"), + "icon": "fa fa-list", + "items": [ + { + "type": "page", + "name": "support-analytics", + "label": _("Support Analytics"), + "icon": "fa fa-bar-chart" + }, + { + "type": "report", + "name": "Minutes to First Response for Issues", + "doctype": "Issue", + "is_query_report": True + }, + { + "type": "report", + "name": "Support Hours", + "doctype": "Issue", + "is_query_report": True + }, + ] + }, + ] \ No newline at end of file diff --git a/erpnext/config/support.py b/erpnext/config/support.py new file mode 100644 index 0000000000..3980b4210a --- /dev/null +++ b/erpnext/config/support.py @@ -0,0 +1,80 @@ +from __future__ import unicode_literals +from frappe import _ + +def get_data(): + return [ + { + "label": _("Issues"), + "items": [ + { + "type": "doctype", + "name": "Issue", + "description": _("Support queries from customers."), + }, + { + "type": "doctype", + "name": "Communication", + "description": _("Communication log."), + }, + ] + }, + { + "label": _("Warranty"), + "items": [ + { + "type": "doctype", + "name": "Warranty Claim", + "description": _("Warranty Claim against Serial No."), + }, + { + "type": "doctype", + "name": "Serial No", + "description": _("Single unit of an Item."), + }, + ] + }, + { + "label": _("Reports"), + "icon": "fa fa-list", + "items": [ + { + "type": "page", + "name": "support-analytics", + "label": _("Support Analytics"), + "icon": "fa fa-bar-chart" + }, + { + "type": "report", + "name": "Minutes to First Response for Issues", + "doctype": "Issue", + "is_query_report": True + }, + { + "type": "report", + "name": "Support Hours", + "doctype": "Issue", + "is_query_report": True + }, + ] + }, + { + "label": _("Service Level Agreement"), + "items": [ + { + "type": "doctype", + "name": "Employee Group", + "description": _("Support Team."), + }, + { + "type": "doctype", + "name": "Service Level", + "description": _("Service Level."), + }, + { + "type": "doctype", + "name": "Service Level Agreement", + "description": _("Service Level Agreement."), + } + ] + }, + ] diff --git a/erpnext/hooks.py b/erpnext/hooks.py index d28666c48b..942806ed09 100644 --- a/erpnext/hooks.py +++ b/erpnext/hooks.py @@ -241,7 +241,8 @@ scheduler_events = { "erpnext.erpnext_integrations.doctype.amazon_mws_settings.amazon_mws_settings.schedule_get_order_details", "erpnext.accounts.doctype.gl_entry.gl_entry.rename_gle_sle_docs", "erpnext.projects.doctype.project.project.hourly_reminder", - "erpnext.projects.doctype.project.project.collect_project_status" + "erpnext.projects.doctype.project.project.collect_project_status", + "erpnext.support.doctype.issue.issue.update_support_timer", ], "daily": [ "erpnext.stock.reorder_item.reorder_item", @@ -262,7 +263,8 @@ scheduler_events = { "erpnext.crm.doctype.contract.contract.update_status_for_contracts", "erpnext.projects.doctype.project.project.update_project_sales_billing", "erpnext.projects.doctype.project.project.send_project_status_email_to_users", - "erpnext.quality_management.doctype.quality_review.quality_review.review" + "erpnext.quality_management.doctype.quality_review.quality_review.review", + "erpnext.support.doctype.service_level_agreement.service_level_agreement.check_agreement_status" ], "daily_long": [ "erpnext.manufacturing.doctype.bom_update_tool.bom_update_tool.update_latest_price_in_all_boms" diff --git a/erpnext/hr/doctype/employee_group/__init__.py b/erpnext/hr/doctype/employee_group/__init__.py new file mode 100644 index 0000000000..e69de29bb2 diff --git a/erpnext/hr/doctype/employee_group/employee_group.js b/erpnext/hr/doctype/employee_group/employee_group.js new file mode 100644 index 0000000000..3db57181f8 --- /dev/null +++ b/erpnext/hr/doctype/employee_group/employee_group.js @@ -0,0 +1,6 @@ +// Copyright (c) 2018, Frappe Technologies Pvt. Ltd. and contributors +// For license information, please see license.txt + +frappe.ui.form.on('Employee Group', { + +}); diff --git a/erpnext/hr/doctype/employee_group/employee_group.json b/erpnext/hr/doctype/employee_group/employee_group.json new file mode 100644 index 0000000000..1a66fab3fc --- /dev/null +++ b/erpnext/hr/doctype/employee_group/employee_group.json @@ -0,0 +1,162 @@ +{ + "allow_copy": 0, + "allow_events_in_timeline": 0, + "allow_guest_to_view": 0, + "allow_import": 0, + "allow_rename": 0, + "autoname": "field:employee_group_name", + "beta": 0, + "creation": "2018-11-19 12:33:31.351364", + "custom": 0, + "docstatus": 0, + "doctype": "DocType", + "document_type": "", + "editable_grid": 1, + "engine": "InnoDB", + "fields": [ + { + "allow_bulk_edit": 0, + "allow_in_quick_entry": 0, + "allow_on_submit": 0, + "bold": 0, + "collapsible": 0, + "columns": 0, + "fieldname": "employee_group_name", + "fieldtype": "Data", + "hidden": 0, + "ignore_user_permissions": 0, + "ignore_xss_filter": 0, + "in_filter": 0, + "in_global_search": 0, + "in_list_view": 1, + "in_standard_filter": 0, + "label": "Name", + "length": 0, + "no_copy": 0, + "options": "", + "permlevel": 0, + "precision": "", + "print_hide": 0, + "print_hide_if_no_value": 0, + "read_only": 0, + "remember_last_selected_value": 0, + "report_hide": 0, + "reqd": 1, + "search_index": 0, + "set_only_once": 0, + "translatable": 0, + "unique": 1 + }, + { + "allow_bulk_edit": 0, + "allow_in_quick_entry": 0, + "allow_on_submit": 0, + "bold": 0, + "collapsible": 0, + "columns": 0, + "fieldname": "section_break_00", + "fieldtype": "Section Break", + "hidden": 0, + "ignore_user_permissions": 0, + "ignore_xss_filter": 0, + "in_filter": 0, + "in_global_search": 0, + "in_list_view": 0, + "in_standard_filter": 0, + "label": "Employee", + "length": 0, + "no_copy": 0, + "permlevel": 0, + "precision": "", + "print_hide": 0, + "print_hide_if_no_value": 0, + "read_only": 0, + "remember_last_selected_value": 0, + "report_hide": 0, + "reqd": 0, + "search_index": 0, + "set_only_once": 0, + "translatable": 0, + "unique": 0 + }, + { + "allow_bulk_edit": 0, + "allow_in_quick_entry": 0, + "allow_on_submit": 0, + "bold": 0, + "collapsible": 0, + "columns": 0, + "fieldname": "employee_list", + "fieldtype": "Table", + "hidden": 0, + "ignore_user_permissions": 0, + "ignore_xss_filter": 0, + "in_filter": 0, + "in_global_search": 0, + "in_list_view": 0, + "in_standard_filter": 0, + "label": "Employee", + "length": 0, + "no_copy": 0, + "options": "Employee Group Table", + "permlevel": 0, + "precision": "", + "print_hide": 0, + "print_hide_if_no_value": 0, + "read_only": 0, + "remember_last_selected_value": 0, + "report_hide": 0, + "reqd": 0, + "search_index": 0, + "set_only_once": 0, + "translatable": 0, + "unique": 0 + } + ], + "has_web_view": 0, + "hide_heading": 0, + "hide_toolbar": 0, + "idx": 0, + "image_view": 0, + "in_create": 0, + "is_submittable": 0, + "issingle": 0, + "istable": 0, + "max_attachments": 0, + "modified": "2018-12-27 19:52:34.791538", + "modified_by": "Administrator", + "module": "HR", + "name": "Employee Group", + "name_case": "", + "owner": "Administrator", + "permissions": [ + { + "amend": 0, + "cancel": 0, + "create": 1, + "delete": 1, + "email": 1, + "export": 1, + "if_owner": 0, + "import": 0, + "permlevel": 0, + "print": 1, + "read": 1, + "report": 1, + "role": "System Manager", + "set_user_permissions": 0, + "share": 1, + "submit": 0, + "write": 1 + } + ], + "quick_entry": 1, + "read_only": 0, + "read_only_onload": 0, + "show_name_in_global_search": 0, + "sort_field": "modified", + "sort_order": "DESC", + "track_changes": 1, + "track_seen": 0, + "track_views": 0 +} \ No newline at end of file diff --git a/erpnext/hr/doctype/employee_group/employee_group.py b/erpnext/hr/doctype/employee_group/employee_group.py new file mode 100644 index 0000000000..3025877b8e --- /dev/null +++ b/erpnext/hr/doctype/employee_group/employee_group.py @@ -0,0 +1,9 @@ +# -*- coding: utf-8 -*- +# Copyright (c) 2018, Frappe Technologies Pvt. Ltd. and contributors +# For license information, please see license.txt + +from __future__ import unicode_literals +from frappe.model.document import Document + +class EmployeeGroup(Document): + pass diff --git a/erpnext/hr/doctype/employee_group/test_employee_group.py b/erpnext/hr/doctype/employee_group/test_employee_group.py new file mode 100644 index 0000000000..3a6bf8594b --- /dev/null +++ b/erpnext/hr/doctype/employee_group/test_employee_group.py @@ -0,0 +1,32 @@ +# -*- coding: utf-8 -*- +# Copyright (c) 2018, Frappe Technologies Pvt. Ltd. and Contributors +# See license.txt +from __future__ import unicode_literals +import frappe +import unittest +from erpnext.hr.doctype.employee.test_employee import make_employee + +class TestEmployeeGroup(unittest.TestCase): + pass + +def make_employee_group(): + employee = make_employee("testemployee@example.com") + employee_group = frappe.get_doc({ + "doctype": "Employee Group", + "employee_group_name": "_Test Employee Group", + "employee_list": [ + { + "employee": employee + } + ] + }) + employee_group_exist = frappe.db.exists("Employee Group", "_Test Employee Group") + if not employee_group_exist: + employee_group.insert() + return employee_group.employee_group_name + else: + return employee_group_exist + +def get_employee_group(): + employee_group = frappe.db.exists("Employee Group", "_Test Employee Group") + return employee_group \ No newline at end of file diff --git a/erpnext/hr/doctype/employee_group_table/__init__.py b/erpnext/hr/doctype/employee_group_table/__init__.py new file mode 100644 index 0000000000..e69de29bb2 diff --git a/erpnext/hr/doctype/employee_group_table/employee_group_table.json b/erpnext/hr/doctype/employee_group_table/employee_group_table.json new file mode 100644 index 0000000000..f2e77700b8 --- /dev/null +++ b/erpnext/hr/doctype/employee_group_table/employee_group_table.json @@ -0,0 +1,109 @@ +{ + "allow_copy": 0, + "allow_events_in_timeline": 0, + "allow_guest_to_view": 0, + "allow_import": 0, + "allow_rename": 0, + "beta": 0, + "creation": "2018-11-19 12:39:46.153061", + "custom": 0, + "docstatus": 0, + "doctype": "DocType", + "document_type": "", + "editable_grid": 1, + "engine": "InnoDB", + "fields": [ + { + "allow_bulk_edit": 0, + "allow_in_quick_entry": 0, + "allow_on_submit": 0, + "bold": 0, + "collapsible": 0, + "columns": 0, + "fieldname": "employee", + "fieldtype": "Link", + "hidden": 0, + "ignore_user_permissions": 0, + "ignore_xss_filter": 0, + "in_filter": 0, + "in_global_search": 0, + "in_list_view": 1, + "in_standard_filter": 0, + "label": "Employee", + "length": 0, + "no_copy": 0, + "options": "Employee", + "permlevel": 0, + "precision": "", + "print_hide": 0, + "print_hide_if_no_value": 0, + "read_only": 0, + "remember_last_selected_value": 0, + "report_hide": 0, + "reqd": 0, + "search_index": 0, + "set_only_once": 0, + "translatable": 0, + "unique": 0 + }, + { + "allow_bulk_edit": 0, + "allow_in_quick_entry": 0, + "allow_on_submit": 0, + "bold": 0, + "collapsible": 0, + "columns": 0, + "fetch_from": "employee.first_name", + "fieldname": "employee_name", + "fieldtype": "Data", + "hidden": 0, + "ignore_user_permissions": 0, + "ignore_xss_filter": 0, + "in_filter": 0, + "in_global_search": 0, + "in_list_view": 1, + "in_standard_filter": 0, + "label": "Employee Name", + "length": 0, + "no_copy": 0, + "permlevel": 0, + "precision": "", + "print_hide": 0, + "print_hide_if_no_value": 0, + "read_only": 0, + "remember_last_selected_value": 0, + "report_hide": 0, + "reqd": 0, + "search_index": 0, + "set_only_once": 0, + "translatable": 0, + "unique": 0 + } + ], + "has_web_view": 0, + "hide_heading": 0, + "hide_toolbar": 0, + "idx": 0, + "image_view": 0, + "in_create": 0, + "is_submittable": 0, + "issingle": 0, + "istable": 1, + "max_attachments": 0, + "modified": "2018-11-19 13:18:17.281656", + "modified_by": "Administrator", + "module": "HR", + "name": "Employee Group Table", + "name_case": "", + "owner": "Administrator", + "permissions": [], + "quick_entry": 1, + "read_only": 0, + "read_only_onload": 0, + "show_name_in_global_search": 0, + "sort_field": "modified", + "sort_order": "DESC", + "track_changes": 1, + "track_seen": 0, + "track_views": 0 +} \ No newline at end of file diff --git a/erpnext/hr/doctype/employee_group_table/employee_group_table.py b/erpnext/hr/doctype/employee_group_table/employee_group_table.py new file mode 100644 index 0000000000..816611d018 --- /dev/null +++ b/erpnext/hr/doctype/employee_group_table/employee_group_table.py @@ -0,0 +1,9 @@ +# -*- coding: utf-8 -*- +# Copyright (c) 2018, Frappe Technologies Pvt. Ltd. and contributors +# For license information, please see license.txt + +from __future__ import unicode_literals +from frappe.model.document import Document + +class EmployeeGroupTable(Document): + pass diff --git a/erpnext/hr/doctype/holiday_list/test_holiday_list.py b/erpnext/hr/doctype/holiday_list/test_holiday_list.py index 360ab9df7d..653ef2f40d 100644 --- a/erpnext/hr/doctype/holiday_list/test_holiday_list.py +++ b/erpnext/hr/doctype/holiday_list/test_holiday_list.py @@ -2,6 +2,8 @@ # License: GNU General Public License v3. See license.txt from __future__ import unicode_literals - import frappe -test_records = frappe.get_test_records('Holiday List') \ No newline at end of file +import unittest + +class TestHolidayList(unittest.TestCase): + pass \ No newline at end of file diff --git a/erpnext/selling/doctype/customer/customer.json b/erpnext/selling/doctype/customer/customer.json index 31d3b7411a..a3341895ac 100644 --- a/erpnext/selling/doctype/customer/customer.json +++ b/erpnext/selling/doctype/customer/customer.json @@ -1,2131 +1,2131 @@ { - "allow_copy": 0, - "allow_events_in_timeline": 1, - "allow_guest_to_view": 0, - "allow_import": 1, - "allow_rename": 1, - "autoname": "naming_series:", - "beta": 0, - "creation": "2013-06-11 14:26:44", - "custom": 0, - "description": "Buyer of Goods and Services.", - "docstatus": 0, - "doctype": "DocType", - "document_type": "Setup", - "editable_grid": 0, - "engine": "InnoDB", + "allow_copy": 0, + "allow_events_in_timeline": 1, + "allow_guest_to_view": 0, + "allow_import": 1, + "allow_rename": 1, + "autoname": "naming_series:", + "beta": 0, + "creation": "2013-06-11 14:26:44", + "custom": 0, + "description": "Buyer of Goods and Services.", + "docstatus": 0, + "doctype": "DocType", + "document_type": "Setup", + "editable_grid": 0, + "engine": "InnoDB", "fields": [ { - "allow_bulk_edit": 0, - "allow_in_quick_entry": 0, - "allow_on_submit": 0, - "bold": 0, - "collapsible": 0, - "columns": 0, - "fieldname": "basic_info", - "fieldtype": "Section Break", - "hidden": 0, - "ignore_user_permissions": 0, - "ignore_xss_filter": 0, - "in_filter": 0, - "in_global_search": 0, - "in_list_view": 0, - "in_standard_filter": 0, - "label": "Name and Type", - "length": 0, - "no_copy": 0, - "oldfieldtype": "Section Break", - "options": "fa fa-user", - "permlevel": 0, - "print_hide": 0, - "print_hide_if_no_value": 0, - "read_only": 0, - "remember_last_selected_value": 0, - "report_hide": 0, - "reqd": 0, - "search_index": 0, - "set_only_once": 0, - "translatable": 0, + "allow_bulk_edit": 0, + "allow_in_quick_entry": 0, + "allow_on_submit": 0, + "bold": 0, + "collapsible": 0, + "columns": 0, + "fieldname": "basic_info", + "fieldtype": "Section Break", + "hidden": 0, + "ignore_user_permissions": 0, + "ignore_xss_filter": 0, + "in_filter": 0, + "in_global_search": 0, + "in_list_view": 0, + "in_standard_filter": 0, + "label": "Name and Type", + "length": 0, + "no_copy": 0, + "oldfieldtype": "Section Break", + "options": "fa fa-user", + "permlevel": 0, + "print_hide": 0, + "print_hide_if_no_value": 0, + "read_only": 0, + "remember_last_selected_value": 0, + "report_hide": 0, + "reqd": 0, + "search_index": 0, + "set_only_once": 0, + "translatable": 0, "unique": 0 - }, + }, { - "allow_bulk_edit": 0, - "allow_in_quick_entry": 0, - "allow_on_submit": 0, - "bold": 0, - "collapsible": 0, - "columns": 0, - "default": "", - "fieldname": "naming_series", - "fieldtype": "Select", - "hidden": 0, - "ignore_user_permissions": 0, - "ignore_xss_filter": 0, - "in_filter": 0, - "in_global_search": 0, - "in_list_view": 0, - "in_standard_filter": 0, - "label": "Series", - "length": 0, - "no_copy": 1, - "options": "CUST-.YYYY.-", - "permlevel": 0, - "print_hide": 0, - "print_hide_if_no_value": 0, - "read_only": 0, - "remember_last_selected_value": 0, - "report_hide": 0, - "reqd": 0, - "search_index": 0, - "set_only_once": 1, - "translatable": 0, + "allow_bulk_edit": 0, + "allow_in_quick_entry": 0, + "allow_on_submit": 0, + "bold": 0, + "collapsible": 0, + "columns": 0, + "default": "", + "fieldname": "naming_series", + "fieldtype": "Select", + "hidden": 0, + "ignore_user_permissions": 0, + "ignore_xss_filter": 0, + "in_filter": 0, + "in_global_search": 0, + "in_list_view": 0, + "in_standard_filter": 0, + "label": "Series", + "length": 0, + "no_copy": 1, + "options": "CUST-.YYYY.-", + "permlevel": 0, + "print_hide": 0, + "print_hide_if_no_value": 0, + "read_only": 0, + "remember_last_selected_value": 0, + "report_hide": 0, + "reqd": 0, + "search_index": 0, + "set_only_once": 1, + "translatable": 0, "unique": 0 - }, + }, { - "allow_bulk_edit": 0, - "allow_in_quick_entry": 0, - "allow_on_submit": 0, - "bold": 0, - "collapsible": 0, - "columns": 0, - "depends_on": "eval:doc.customer_type!='Company'", - "fieldname": "salutation", - "fieldtype": "Link", - "hidden": 0, - "ignore_user_permissions": 0, - "ignore_xss_filter": 0, - "in_filter": 0, - "in_global_search": 0, - "in_list_view": 0, - "in_standard_filter": 0, - "label": "Salutation", - "length": 0, - "no_copy": 0, - "options": "Salutation", - "permlevel": 0, - "precision": "", - "print_hide": 0, - "print_hide_if_no_value": 0, - "read_only": 0, - "remember_last_selected_value": 0, - "report_hide": 0, - "reqd": 0, - "search_index": 0, - "set_only_once": 0, - "translatable": 0, + "allow_bulk_edit": 0, + "allow_in_quick_entry": 0, + "allow_on_submit": 0, + "bold": 0, + "collapsible": 0, + "columns": 0, + "depends_on": "eval:doc.customer_type!='Company'", + "fieldname": "salutation", + "fieldtype": "Link", + "hidden": 0, + "ignore_user_permissions": 0, + "ignore_xss_filter": 0, + "in_filter": 0, + "in_global_search": 0, + "in_list_view": 0, + "in_standard_filter": 0, + "label": "Salutation", + "length": 0, + "no_copy": 0, + "options": "Salutation", + "permlevel": 0, + "precision": "", + "print_hide": 0, + "print_hide_if_no_value": 0, + "read_only": 0, + "remember_last_selected_value": 0, + "report_hide": 0, + "reqd": 0, + "search_index": 0, + "set_only_once": 0, + "translatable": 0, "unique": 0 - }, + }, { - "allow_bulk_edit": 0, - "allow_in_quick_entry": 0, - "allow_on_submit": 0, - "bold": 1, - "collapsible": 0, - "columns": 0, - "fieldname": "customer_name", - "fieldtype": "Data", - "hidden": 0, - "ignore_user_permissions": 0, - "ignore_xss_filter": 0, - "in_filter": 0, - "in_global_search": 1, - "in_list_view": 0, - "in_standard_filter": 0, - "label": "Full Name", - "length": 0, - "no_copy": 1, - "oldfieldname": "customer_name", - "oldfieldtype": "Data", - "permlevel": 0, - "print_hide": 0, - "print_hide_if_no_value": 0, - "read_only": 0, - "remember_last_selected_value": 0, - "report_hide": 0, - "reqd": 1, - "search_index": 1, - "set_only_once": 0, - "translatable": 0, + "allow_bulk_edit": 0, + "allow_in_quick_entry": 0, + "allow_on_submit": 0, + "bold": 1, + "collapsible": 0, + "columns": 0, + "fieldname": "customer_name", + "fieldtype": "Data", + "hidden": 0, + "ignore_user_permissions": 0, + "ignore_xss_filter": 0, + "in_filter": 0, + "in_global_search": 1, + "in_list_view": 0, + "in_standard_filter": 0, + "label": "Full Name", + "length": 0, + "no_copy": 1, + "oldfieldname": "customer_name", + "oldfieldtype": "Data", + "permlevel": 0, + "print_hide": 0, + "print_hide_if_no_value": 0, + "read_only": 0, + "remember_last_selected_value": 0, + "report_hide": 0, + "reqd": 1, + "search_index": 1, + "set_only_once": 0, + "translatable": 0, "unique": 0 - }, + }, { - "allow_bulk_edit": 0, - "allow_in_quick_entry": 0, - "allow_on_submit": 0, - "bold": 0, - "collapsible": 0, - "columns": 0, - "depends_on": "eval:doc.customer_type != 'Company'", - "fieldname": "gender", - "fieldtype": "Link", - "hidden": 0, - "ignore_user_permissions": 0, - "ignore_xss_filter": 0, - "in_filter": 0, - "in_global_search": 0, - "in_list_view": 0, - "in_standard_filter": 0, - "label": "Gender", - "length": 0, - "no_copy": 0, - "options": "Gender", - "permlevel": 0, - "precision": "", - "print_hide": 0, - "print_hide_if_no_value": 0, - "read_only": 0, - "remember_last_selected_value": 0, - "report_hide": 0, - "reqd": 0, - "search_index": 0, - "set_only_once": 0, - "translatable": 0, + "allow_bulk_edit": 0, + "allow_in_quick_entry": 0, + "allow_on_submit": 0, + "bold": 0, + "collapsible": 0, + "columns": 0, + "depends_on": "eval:doc.customer_type != 'Company'", + "fieldname": "gender", + "fieldtype": "Link", + "hidden": 0, + "ignore_user_permissions": 0, + "ignore_xss_filter": 0, + "in_filter": 0, + "in_global_search": 0, + "in_list_view": 0, + "in_standard_filter": 0, + "label": "Gender", + "length": 0, + "no_copy": 0, + "options": "Gender", + "permlevel": 0, + "precision": "", + "print_hide": 0, + "print_hide_if_no_value": 0, + "read_only": 0, + "remember_last_selected_value": 0, + "report_hide": 0, + "reqd": 0, + "search_index": 0, + "set_only_once": 0, + "translatable": 0, "unique": 0 - 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}, + }, { - "amend": 0, - "cancel": 0, - "create": 0, - "delete": 0, - "email": 1, - "export": 0, - "if_owner": 0, - "import": 0, - "permlevel": 0, - "print": 1, - "read": 1, - "report": 1, - "role": "Stock Manager", - "set_user_permissions": 0, - "share": 0, - "submit": 0, + "amend": 0, + "cancel": 0, + "create": 0, + "delete": 0, + "email": 1, + "export": 0, + "if_owner": 0, + "import": 0, + "permlevel": 0, + "print": 1, + "read": 1, + "report": 1, + "role": "Stock Manager", + "set_user_permissions": 0, + "share": 0, + "submit": 0, "write": 0 - }, + }, { - "amend": 0, - "cancel": 0, - "create": 0, - "delete": 0, - "email": 1, - "export": 0, - "if_owner": 0, - "import": 0, - "permlevel": 0, - "print": 1, - "read": 1, - "report": 1, - "role": "Accounts User", - "set_user_permissions": 0, - "share": 0, - "submit": 0, + "amend": 0, + "cancel": 0, + "create": 0, + "delete": 0, + "email": 1, + "export": 0, + "if_owner": 0, + "import": 0, + "permlevel": 0, + "print": 1, + "read": 1, + "report": 1, + "role": "Accounts User", + "set_user_permissions": 0, + "share": 0, + "submit": 0, "write": 0 - }, + }, { - "amend": 0, - "cancel": 0, - "create": 0, - "delete": 0, - "email": 1, - "export": 0, - "if_owner": 0, - "import": 0, - "permlevel": 0, - "print": 1, - "read": 1, - "report": 1, - "role": "Accounts Manager", - "set_user_permissions": 0, - "share": 0, - "submit": 0, + "amend": 0, + "cancel": 0, + "create": 0, + "delete": 0, + "email": 1, + "export": 0, + "if_owner": 0, + "import": 0, + "permlevel": 0, + "print": 1, + "read": 1, + "report": 1, + "role": "Accounts Manager", + "set_user_permissions": 0, + "share": 0, + "submit": 0, "write": 0 } - ], - "quick_entry": 1, - "read_only": 0, - "read_only_onload": 0, - "search_fields": "customer_name,customer_group,territory, mobile_no,primary_address", - "show_name_in_global_search": 1, - "sort_order": "ASC", - "title_field": "customer_name", - "track_changes": 1, - "track_seen": 0, + ], + "quick_entry": 1, + "read_only": 0, + "read_only_onload": 0, + "search_fields": "customer_name,customer_group,territory, mobile_no,primary_address", + "show_name_in_global_search": 1, + "sort_order": "ASC", + "title_field": "customer_name", + "track_changes": 1, + "track_seen": 0, "track_views": 0 } diff --git a/erpnext/selling/doctype/customer/customer_dashboard.py b/erpnext/selling/doctype/customer/customer_dashboard.py index 3142ea22a4..243c1ebb9e 100644 --- a/erpnext/selling/doctype/customer/customer_dashboard.py +++ b/erpnext/selling/doctype/customer/customer_dashboard.py @@ -20,6 +20,10 @@ def get_data(): 'label': _('Orders'), 'items': ['Sales Order', 'Delivery Note', 'Sales Invoice'] }, + { + 'label': _('Service Level Agreement'), + 'items': ['Service Level Agreement'] + }, { 'label': _('Payments'), 'items': ['Payment Entry'] diff --git a/erpnext/support/doctype/issue/issue.js b/erpnext/support/doctype/issue/issue.js index ce75304e77..dba111d8d8 100644 --- a/erpnext/support/doctype/issue/issue.js +++ b/erpnext/support/doctype/issue/issue.js @@ -1,6 +1,7 @@ frappe.ui.form.on("Issue", { onload: function(frm) { frm.email_field = "raised_by"; + set_time_to_resolve_and_response(frm); }, refresh: function (frm) { @@ -74,5 +75,39 @@ frappe.ui.form.on("Issue", { frm.timeline.wrapper.data("split-issue-event-attached", true) } } - } + }, }); + +function set_time_to_resolve_and_response(frm) { + + const customer = frm.fields_dict['customer'].$wrapper; + const email_account = frm.fields_dict['email_account'].$wrapper; + + const time_to_respond = $(get_time_left_element(__('Time To Respond'), frm.doc.response_by)); + const time_to_resolve = $(get_time_left_element(__('Time To Resolve'), frm.doc.resolve_by)); + + time_to_respond.insertAfter(customer); + time_to_resolve.insertAfter(email_account); +} + +function get_time_left_element(label, timestamp) { + return ` +
+
+
+ +
+
+ +
+
+
+ `; +} + +function get_time_left(timestamp) { + const diff = moment(timestamp).diff(moment()); + return diff >= 44500 ? moment.duration().humanize() : 0; +} \ No newline at end of file diff --git a/erpnext/support/doctype/issue/issue.json b/erpnext/support/doctype/issue/issue.json index 7cb0df28a5..02432e6be9 100644 --- a/erpnext/support/doctype/issue/issue.json +++ b/erpnext/support/doctype/issue/issue.json @@ -1,1077 +1,1312 @@ { - "allow_copy": 0, - "allow_events_in_timeline": 0, - "allow_guest_to_view": 0, - "allow_import": 1, - "allow_rename": 1, - "autoname": "naming_series:", - "beta": 0, - "creation": "2013-02-01 10:36:25", - "custom": 0, - "docstatus": 0, - "doctype": "DocType", - "document_type": "Setup", - "editable_grid": 0, - "engine": "InnoDB", + "allow_copy": 0, + "allow_events_in_timeline": 0, + "allow_guest_to_view": 0, + "allow_import": 1, + "allow_rename": 1, + "autoname": "naming_series:", + "beta": 0, + "creation": "2013-02-01 10:36:25", + "custom": 0, + 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"columns": 0, + "fetch_if_empty": 0, + "fieldname": "via_customer_portal", + "fieldtype": "Check", + "hidden": 0, + "ignore_user_permissions": 0, + "ignore_xss_filter": 0, + "in_filter": 0, + "in_global_search": 0, + "in_list_view": 0, + "in_standard_filter": 0, + "label": "Via Customer Portal", + "length": 0, + "no_copy": 0, + "permlevel": 0, + "precision": "", + "print_hide": 0, + "print_hide_if_no_value": 0, + "read_only": 0, + "remember_last_selected_value": 0, + "report_hide": 0, + "reqd": 0, + "search_index": 0, + "set_only_once": 0, + "translatable": 0, "unique": 0 } - ], - "has_web_view": 0, - "hide_heading": 0, - "hide_toolbar": 0, - "icon": "fa fa-ticket", - "idx": 7, - "image_view": 0, - "in_create": 0, - "is_submittable": 0, - "issingle": 0, - "istable": 0, - "max_attachments": 0, - "modified": "2019-02-14 02:55:47.562611", - "modified_by": "Administrator", - "module": "Support", - "name": "Issue", - "owner": "Administrator", + ], + "has_web_view": 0, + "hide_heading": 0, + "hide_toolbar": 0, + "icon": "fa fa-ticket", + "idx": 7, + "image_view": 0, + "in_create": 0, + "is_submittable": 0, + "issingle": 0, + "istable": 0, + "max_attachments": 0, + "modified": "2019-03-17 22:42:16.274957", + "modified_by": "Administrator", + "module": "Support", + "name": "Issue", + "owner": "Administrator", "permissions": [ { - "amend": 0, - "cancel": 0, - "create": 1, - "delete": 1, - "email": 1, - "export": 0, - "if_owner": 0, - "import": 0, - "permlevel": 0, - "print": 1, - "read": 1, - "report": 1, - "role": "Support Team", - "set_user_permissions": 0, - "share": 1, - "submit": 0, + "amend": 0, + "cancel": 0, + "create": 1, + "delete": 1, + "email": 1, + "export": 0, + "if_owner": 0, + "import": 0, + "permlevel": 0, + "print": 1, + "read": 1, + "report": 1, + "role": "Support Team", + "set_user_permissions": 0, + "share": 1, + "submit": 0, "write": 1 } - ], - "quick_entry": 1, - "read_only": 0, - "read_only_onload": 0, - "search_fields": "status,customer,subject,raised_by", - "show_name_in_global_search": 0, - "sort_order": "ASC", - "timeline_field": "customer", - "title_field": "subject", - "track_changes": 0, - "track_seen": 1, + ], + "quick_entry": 1, + "read_only": 0, + "read_only_onload": 0, + "search_fields": "status,customer,subject,raised_by", + "show_name_in_global_search": 0, + "sort_order": "ASC", + "timeline_field": "customer", + "title_field": "subject", + "track_changes": 0, + "track_seen": 1, "track_views": 0 } \ No newline at end of file diff --git a/erpnext/support/doctype/issue/issue.py b/erpnext/support/doctype/issue/issue.py index de3d144a7e..0aa3139b3a 100644 --- a/erpnext/support/doctype/issue/issue.py +++ b/erpnext/support/doctype/issue/issue.py @@ -5,11 +5,13 @@ from __future__ import unicode_literals import frappe import json from frappe import _ - +from frappe import utils from frappe.model.document import Document +from frappe.utils import now, time_diff_in_hours, now_datetime, getdate, get_weekdays, add_to_date, today, get_time, get_datetime +from datetime import datetime, timedelta from frappe.model.mapper import get_mapped_doc -from frappe.utils import now from frappe.utils.user import is_website_user +from ..service_level_agreement.service_level_agreement import get_active_service_level_agreement_for sender_field = "raised_by" @@ -108,6 +110,91 @@ class Issue(Document): return replicated_issue.name + def before_insert(self): + self.set_response_and_resolution_time() + + def set_response_and_resolution_time(self): + service_level_agreement = get_active_service_level_agreement_for(self.customer) + if service_level_agreement: + self.service_level_agreement = service_level_agreement.name + self.priority = service_level_agreement.priority + + if not self.service_level_agreement: return + + service_level = frappe.get_doc("Service Level", service_level_agreement.service_level) + + if not self.creation: + self.creation = now_datetime() + + start_date_time = get_datetime(self.creation) + + self.response_by, self.time_to_respond = get_expected_time_for('response', service_level, start_date_time) + self.resolution_by, self.time_to_resolve = get_expected_time_for('resolution', service_level, start_date_time) + +def get_expected_time_for(parameter, service_level, start_date_time): + current_date_time = start_date_time + expected_time = current_date_time + start_time = None + end_time = None + + # lets assume response time is in days by default + if parameter == 'response': + allotted_days = service_level.response_time + time_period = service_level.response_time_period + elif parameter == 'resolution': + allotted_days = service_level.resolution_time + time_period = service_level.resolution_time_period + else: + frappe.throw(_("{0} parameter is invalid".format(parameter))) + + allotted_hours = 0 + if time_period == 'Hour': + allotted_hours = allotted_days + allotted_days = 0 + elif time_period == 'Week': + allotted_days *= 7 + + expected_time_is_set = 1 if allotted_days == 0 and time_period in ['Day', 'Week'] else 0 + + support_days = {} + for service in service_level.support_and_resolution: + support_days[service.workday] = frappe._dict({ + 'start_time': service.start_time, + 'end_time': service.end_time, + }) + + holidays = get_holidays(service_level.holiday_list) + weekdays = get_weekdays() + + while not expected_time_is_set: + current_weekday = weekdays[current_date_time.weekday()] + + if not is_holiday(current_date_time, holidays) and current_weekday in support_days: + start_time = current_date_time - datetime(current_date_time.year, current_date_time.month, current_date_time.day) if getdate(current_date_time) == getdate(start_date_time) else support_days[current_weekday].start_time + end_time = support_days[current_weekday].end_time + time_left_today = time_diff_in_hours(end_time, start_time) + + # no time left for support today + if time_left_today < 0: pass + elif time_period == 'Hour': + if time_left_today >= allotted_hours: + expected_time = datetime.combine(getdate(current_date_time), get_time(start_time)) + expected_time = add_to_date(expected_time, hours=allotted_hours) + expected_time_is_set = 1 + else: + allotted_hours = allotted_hours - time_left_today + else: + allotted_days -= 1 + expected_time_is_set = allotted_days <= 0 + + current_date_time = add_to_date(current_date_time, days=1) + + if end_time and time_period != 'Hour': + current_date_time = datetime.combine(getdate(current_date_time), get_time(end_time)) + else: + current_date_time = expected_time + + return current_date_time, round(time_diff_in_hours(current_date_time, start_date_time), 2) def get_list_context(context=None): return { @@ -168,18 +255,35 @@ def auto_close_tickets(): doc.flags.ignore_mandatory = True doc.save() - def has_website_permission(doc, ptype, user, verbose=False): from erpnext.controllers.website_list_for_contact import has_website_permission permission_based_on_customer = has_website_permission(doc, ptype, user, verbose) return permission_based_on_customer or doc.raised_by==user - def update_issue(contact, method): """Called when Contact is deleted""" frappe.db.sql("""UPDATE `tabIssue` set contact='' where contact=%s""", contact.name) +def update_support_timer(): + issues = frappe.get_list("Issue", filters={"status": "Open"}, order_by="creation DESC") + for issue in issues: + issue = frappe.get_doc("Issue", issue.name) + + if round(time_diff_in_hours(issue.response_by, now_datetime()), 2) < 0 or round(time_diff_in_hours(issue.resolution_by, now_datetime()), 2) < 0: + issue.agreement_status = "Failed" + else: + issue.agreement_status = "Fulfilled" + issue.save() + + +def get_holidays(holiday_list_name): + holiday_list = frappe.get_cached_doc("Holiday List", holiday_list_name) + holidays = [holiday.holiday_date for holiday in holiday_list.holidays] + return holidays + +def is_holiday(date, holidays): + return getdate(date) in holidays @frappe.whitelist() def make_task(source_name, target_doc=None): diff --git a/erpnext/support/doctype/issue/test_issue.js b/erpnext/support/doctype/issue/test_issue.js deleted file mode 100644 index c532ea42d7..0000000000 --- a/erpnext/support/doctype/issue/test_issue.js +++ /dev/null @@ -1,23 +0,0 @@ -/* eslint-disable */ -// rename this file from _test_[name] to test_[name] to activate -// and remove above this line - -QUnit.test("test: Issue", function (assert) { - let done = assert.async(); - - // number of asserts - assert.expect(1); - - frappe.run_serially([ - // insert a new Issue - () => frappe.tests.make('Issue', [ - // values to be set - {key: 'value'} - ]), - () => { - assert.equal(cur_frm.doc.key, 'value'); - }, - () => done() - ]); - -}); diff --git a/erpnext/support/doctype/issue/test_issue.py b/erpnext/support/doctype/issue/test_issue.py index 0cae158a41..4675874dd7 100644 --- a/erpnext/support/doctype/issue/test_issue.py +++ b/erpnext/support/doctype/issue/test_issue.py @@ -4,8 +4,46 @@ from __future__ import unicode_literals import frappe import unittest - -test_records = frappe.get_test_records('Issue') +from erpnext.support.doctype.service_level_agreement.test_service_level_agreement import make_service_level_agreement +from frappe.utils import now_datetime +import datetime +from datetime import timedelta class TestIssue(unittest.TestCase): - pass + + def test_response_time_and_resolution_time_based_on_different_sla(self): + make_service_level_agreement() + + creation = "2019-03-04 12:00:00" + + # make issue with customer specific SLA + issue = make_issue(creation, '_Test Customer') + + self.assertEquals(issue.response_by, datetime.datetime(2019, 3, 7, 18, 0)) + self.assertEquals(issue.resolution_by, datetime.datetime(2019, 3, 9, 18, 0)) + + # make issue with default SLA + issue = make_issue(creation) + + self.assertEquals(issue.response_by, datetime.datetime(2019, 3, 4, 16, 0)) + self.assertEquals(issue.resolution_by, datetime.datetime(2019, 3, 4, 18, 0)) + + creation = "2019-03-04 14:00:00" + # make issue with default SLA next day + issue = make_issue(creation) + + self.assertEquals(issue.response_by, datetime.datetime(2019, 3, 4, 18, 0)) + self.assertEquals(issue.resolution_by, datetime.datetime(2019, 3, 6, 12, 0)) + + +def make_issue(creation, customer=None): + + issue = frappe.get_doc({ + "doctype": "Issue", + "subject": "Issue 1", + "customer": customer, + "raised_by": "test@example.com", + "creation": creation + }).insert() + + return issue \ No newline at end of file diff --git a/erpnext/support/doctype/issue/test_records.json b/erpnext/support/doctype/issue/test_records.json deleted file mode 100644 index 9c95bd30da..0000000000 --- a/erpnext/support/doctype/issue/test_records.json +++ /dev/null @@ -1,8 +0,0 @@ -[ - { - "doctype": "Issue", - "name": "_Test Issue 1", - "subject": "Test Support", - "raised_by": "test@example.com" - } -] diff --git a/erpnext/support/doctype/issue_type/test_issue_type.js b/erpnext/support/doctype/issue_type/test_issue_type.js deleted file mode 100644 index 9ef737b6b1..0000000000 --- a/erpnext/support/doctype/issue_type/test_issue_type.js +++ /dev/null @@ -1,23 +0,0 @@ -/* eslint-disable */ -// rename this file from _test_[name] to test_[name] to activate -// and remove above this line - -QUnit.test("test: Issue Type", function (assert) { - let done = assert.async(); - - // number of asserts - assert.expect(1); - - frappe.run_serially([ - // insert a new Issue Type - () => frappe.tests.make('Issue Type', [ - // values to be set - {key: 'value'} - ]), - () => { - assert.equal(cur_frm.doc.key, 'value'); - }, - () => done() - ]); - -}); diff --git a/erpnext/support/doctype/service_day/__init__.py b/erpnext/support/doctype/service_day/__init__.py new file mode 100644 index 0000000000..e69de29bb2 diff --git a/erpnext/support/doctype/service_day/service_day.json b/erpnext/support/doctype/service_day/service_day.json new file mode 100644 index 0000000000..8ed006dc40 --- /dev/null +++ b/erpnext/support/doctype/service_day/service_day.json @@ -0,0 +1,203 @@ +{ + "allow_copy": 0, + "allow_events_in_timeline": 0, + "allow_guest_to_view": 0, + "allow_import": 0, + "allow_rename": 0, + "beta": 0, + "creation": "2019-03-04 12:55:36.403035", + "custom": 0, + "docstatus": 0, + "doctype": "DocType", + "document_type": "", + "editable_grid": 1, + "engine": "InnoDB", + "fields": [ + { + "allow_bulk_edit": 0, + "allow_in_quick_entry": 0, + "allow_on_submit": 0, + "bold": 0, + "collapsible": 0, + "columns": 0, + "depends_on": "", + "fieldname": "workday", + "fieldtype": "Select", + "hidden": 0, + "ignore_user_permissions": 0, + "ignore_xss_filter": 0, + "in_filter": 0, + "in_global_search": 0, + "in_list_view": 1, + "in_standard_filter": 0, + "label": "Workday", + "length": 0, + "no_copy": 0, + "options": "Monday\nTuesday\nWednesday\nThursday\nFriday\nSaturday\nSunday", + "permlevel": 0, + "precision": "", + "print_hide": 0, + "print_hide_if_no_value": 0, + "read_only": 0, + "remember_last_selected_value": 0, + "report_hide": 0, + "reqd": 0, + "search_index": 0, + "set_only_once": 0, + "translatable": 0, + "unique": 0 + }, + { + "allow_bulk_edit": 0, + "allow_in_quick_entry": 0, + "allow_on_submit": 0, + "bold": 0, + "collapsible": 0, + "columns": 0, + "fieldname": "section_break_2", + "fieldtype": "Section Break", + "hidden": 0, + "ignore_user_permissions": 0, + "ignore_xss_filter": 0, + "in_filter": 0, + "in_global_search": 0, + "in_list_view": 0, + "in_standard_filter": 0, + "length": 0, + "no_copy": 0, + "permlevel": 0, + "precision": "", + "print_hide": 0, + "print_hide_if_no_value": 0, + "read_only": 0, + "remember_last_selected_value": 0, + "report_hide": 0, + "reqd": 0, + "search_index": 0, + "set_only_once": 0, + "translatable": 0, + "unique": 0 + }, + { + "allow_bulk_edit": 0, + "allow_in_quick_entry": 0, + "allow_on_submit": 0, + "bold": 0, + "collapsible": 0, + "columns": 0, + "fieldname": "start_time", + "fieldtype": "Time", + "hidden": 0, + "ignore_user_permissions": 0, + "ignore_xss_filter": 0, + "in_filter": 0, + "in_global_search": 0, + "in_list_view": 1, + "in_standard_filter": 0, + "label": "Start Time", + "length": 0, + "no_copy": 0, + "permlevel": 0, + "precision": "", + "print_hide": 0, + "print_hide_if_no_value": 0, + "read_only": 0, + "remember_last_selected_value": 0, + "report_hide": 0, + "reqd": 0, + "search_index": 0, + "set_only_once": 0, + "translatable": 0, + "unique": 0 + }, + { + "allow_bulk_edit": 0, + "allow_in_quick_entry": 0, + "allow_on_submit": 0, + "bold": 0, + "collapsible": 0, + "columns": 0, + "fieldname": "column_break_3", + "fieldtype": "Column Break", + "hidden": 0, + "ignore_user_permissions": 0, + "ignore_xss_filter": 0, + "in_filter": 0, + "in_global_search": 0, + "in_list_view": 0, + "in_standard_filter": 0, + "length": 0, + "no_copy": 0, + "permlevel": 0, + "precision": "", + "print_hide": 0, + "print_hide_if_no_value": 0, + "read_only": 0, + "remember_last_selected_value": 0, + "report_hide": 0, + "reqd": 0, + "search_index": 0, + "set_only_once": 0, + "translatable": 0, + "unique": 0 + }, + { + "allow_bulk_edit": 0, + "allow_in_quick_entry": 0, + "allow_on_submit": 0, + "bold": 0, + "collapsible": 0, + "columns": 0, + "fieldname": "end_time", + "fieldtype": "Time", + "hidden": 0, + "ignore_user_permissions": 0, + "ignore_xss_filter": 0, + "in_filter": 0, + "in_global_search": 0, + "in_list_view": 1, + "in_standard_filter": 0, + "label": "End Time", + "length": 0, + "no_copy": 0, + "permlevel": 0, + "precision": "", + "print_hide": 0, + "print_hide_if_no_value": 0, + "read_only": 0, + "remember_last_selected_value": 0, + "report_hide": 0, + "reqd": 0, + "search_index": 0, + "set_only_once": 0, + "translatable": 0, + "unique": 0 + } + ], + "has_web_view": 0, + "hide_heading": 0, + "hide_toolbar": 0, + "idx": 0, + "image_view": 0, + "in_create": 0, + "is_submittable": 0, + "issingle": 0, + "istable": 1, + "max_attachments": 0, + "modified": "2019-03-04 12:55:36.403035", + "modified_by": "Administrator", + "module": "Support", + "name": "Service Day", + "name_case": "", + "owner": "Administrator", + "permissions": [], + "quick_entry": 1, + "read_only": 0, + "read_only_onload": 0, + "show_name_in_global_search": 0, + "sort_field": "modified", + "sort_order": "DESC", + "track_changes": 1, + "track_seen": 0, + "track_views": 0 +} \ No newline at end of file diff --git a/erpnext/support/doctype/service_day/service_day.py b/erpnext/support/doctype/service_day/service_day.py new file mode 100644 index 0000000000..3805b5aa39 --- /dev/null +++ b/erpnext/support/doctype/service_day/service_day.py @@ -0,0 +1,10 @@ +# -*- coding: utf-8 -*- +# Copyright (c) 2019, Frappe Technologies Pvt. Ltd. and contributors +# For license information, please see license.txt + +from __future__ import unicode_literals +# import frappe +from frappe.model.document import Document + +class ServiceDay(Document): + pass diff --git a/erpnext/support/doctype/service_level/__init__.py b/erpnext/support/doctype/service_level/__init__.py new file mode 100644 index 0000000000..e69de29bb2 diff --git a/erpnext/support/doctype/service_level/service_level.js b/erpnext/support/doctype/service_level/service_level.js new file mode 100644 index 0000000000..abe254bd03 --- /dev/null +++ b/erpnext/support/doctype/service_level/service_level.js @@ -0,0 +1,6 @@ +// Copyright (c) 2018, Frappe Technologies Pvt. Ltd. and contributors +// For license information, please see license.txt + +frappe.ui.form.on('Service Level', { + +}); diff --git a/erpnext/support/doctype/service_level/service_level.json b/erpnext/support/doctype/service_level/service_level.json new file mode 100644 index 0000000000..2dd335e2cc --- /dev/null +++ b/erpnext/support/doctype/service_level/service_level.json @@ -0,0 +1,488 @@ +{ + "allow_copy": 0, + "allow_events_in_timeline": 0, + "allow_guest_to_view": 0, + "allow_import": 0, + "allow_rename": 0, + "autoname": "field:service_level", + "beta": 0, + "creation": "2018-11-19 12:44:30.407502", + "custom": 0, + "docstatus": 0, + "doctype": "DocType", + "document_type": "", + "editable_grid": 1, + "engine": "InnoDB", + "fields": [ + { + "allow_bulk_edit": 0, + "allow_in_quick_entry": 0, + "allow_on_submit": 0, + "bold": 0, + "collapsible": 0, + "columns": 0, + "fieldname": "service_level", + "fieldtype": "Data", + "hidden": 0, + "ignore_user_permissions": 0, + "ignore_xss_filter": 0, + "in_filter": 0, + "in_global_search": 0, + "in_list_view": 1, + "in_standard_filter": 0, + "label": "Level", + "length": 0, + "no_copy": 0, + "permlevel": 0, + "precision": "", + "print_hide": 0, + "print_hide_if_no_value": 0, + "read_only": 0, + "remember_last_selected_value": 0, + "report_hide": 0, + "reqd": 1, + "search_index": 0, + "set_only_once": 0, + "translatable": 0, + "unique": 1 + }, + { + "allow_bulk_edit": 0, + "allow_in_quick_entry": 0, + "allow_on_submit": 0, + "bold": 0, + "collapsible": 0, + "columns": 0, + "fieldname": "priority", + "fieldtype": "Select", + "hidden": 0, + "ignore_user_permissions": 0, + "ignore_xss_filter": 0, + "in_filter": 0, + "in_global_search": 0, + "in_list_view": 1, + "in_standard_filter": 0, + "label": "Priority", + "length": 0, + "no_copy": 0, + "options": "Low\nMedium\nHigh", + "permlevel": 0, + "precision": "", + "print_hide": 0, + "print_hide_if_no_value": 0, + "read_only": 0, + "remember_last_selected_value": 0, + "report_hide": 0, + "reqd": 1, + "search_index": 0, + "set_only_once": 0, + "translatable": 0, + "unique": 0 + }, + { + "allow_bulk_edit": 0, + "allow_in_quick_entry": 0, + "allow_on_submit": 0, + "bold": 0, + "collapsible": 0, + "columns": 0, + "fieldname": "column_break_2", + "fieldtype": "Column Break", + "hidden": 0, + "ignore_user_permissions": 0, + "ignore_xss_filter": 0, + "in_filter": 0, + "in_global_search": 0, + "in_list_view": 0, + "in_standard_filter": 0, + "length": 0, + "no_copy": 0, + "permlevel": 0, + "precision": "", + "print_hide": 0, + "print_hide_if_no_value": 0, + "read_only": 0, + "remember_last_selected_value": 0, + "report_hide": 0, + "reqd": 0, + "search_index": 0, + "set_only_once": 0, + "translatable": 0, + "unique": 0 + }, + { + "allow_bulk_edit": 0, + "allow_in_quick_entry": 0, + "allow_on_submit": 0, + "bold": 0, + "collapsible": 0, + "columns": 0, + "fieldname": "holiday_list", + "fieldtype": "Link", + "hidden": 0, + "ignore_user_permissions": 0, + "ignore_xss_filter": 0, + "in_filter": 0, + "in_global_search": 0, + "in_list_view": 1, + "in_standard_filter": 0, + "label": "Holiday List (ignored during SLA calculation)", + "length": 0, + "no_copy": 0, + "options": "Holiday List", + "permlevel": 0, + "precision": "", + "print_hide": 0, + "print_hide_if_no_value": 0, + "read_only": 0, + "remember_last_selected_value": 0, + "report_hide": 0, + "reqd": 1, + "search_index": 0, + "set_only_once": 0, + "translatable": 0, + "unique": 0 + }, + { + "allow_bulk_edit": 0, + "allow_in_quick_entry": 0, + "allow_on_submit": 0, + "bold": 0, + "collapsible": 0, + "columns": 0, + "fieldname": "employee_group", + "fieldtype": "Link", + "hidden": 0, + "ignore_user_permissions": 0, + "ignore_xss_filter": 0, + "in_filter": 0, + "in_global_search": 0, + "in_list_view": 1, + "in_standard_filter": 0, + "label": "Employee Group", + "length": 0, + "no_copy": 0, + "options": "Employee Group", + "permlevel": 0, + "precision": "", + "print_hide": 0, + "print_hide_if_no_value": 0, + "read_only": 0, + "remember_last_selected_value": 0, + "report_hide": 0, + "reqd": 1, + "search_index": 0, + "set_only_once": 0, + "translatable": 0, + "unique": 0 + }, + { + "allow_bulk_edit": 0, + "allow_in_quick_entry": 0, + "allow_on_submit": 0, + "bold": 0, + "collapsible": 0, + "columns": 0, + "fieldname": "response_and_resoution_time", + "fieldtype": "Section Break", + "hidden": 0, + "ignore_user_permissions": 0, + "ignore_xss_filter": 0, + "in_filter": 0, + "in_global_search": 0, + "in_list_view": 0, + "in_standard_filter": 0, + "label": "Response and Resoution Time", + "length": 0, + "no_copy": 0, + "permlevel": 0, + "precision": "", + "print_hide": 0, + "print_hide_if_no_value": 0, + "read_only": 0, + "remember_last_selected_value": 0, + "report_hide": 0, + "reqd": 0, + "search_index": 0, + "set_only_once": 0, + "translatable": 0, + "unique": 0 + }, + { + "allow_bulk_edit": 0, + "allow_in_quick_entry": 0, + "allow_on_submit": 0, + "bold": 0, + "collapsible": 0, + "columns": 0, + "fieldname": "response_time", + "fieldtype": "Int", + "hidden": 0, + "ignore_user_permissions": 0, + "ignore_xss_filter": 0, + "in_filter": 0, + "in_global_search": 0, + "in_list_view": 0, + "in_standard_filter": 0, + "label": "Response Time", + "length": 0, + "no_copy": 0, + "permlevel": 0, + "precision": "", + "print_hide": 0, + "print_hide_if_no_value": 0, + "read_only": 0, + "remember_last_selected_value": 0, + "report_hide": 0, + "reqd": 1, + "search_index": 0, + "set_only_once": 0, + "translatable": 0, + "unique": 0 + }, + { + "allow_bulk_edit": 0, + "allow_in_quick_entry": 0, + "allow_on_submit": 0, + "bold": 0, + "collapsible": 0, + "columns": 0, + "depends_on": "", + "fieldname": "resolution_time", + "fieldtype": "Int", + "hidden": 0, + "ignore_user_permissions": 0, + "ignore_xss_filter": 0, + "in_filter": 0, + "in_global_search": 0, + "in_list_view": 0, + "in_standard_filter": 0, + "label": "Resolution Time", + "length": 0, + "no_copy": 0, + "permlevel": 0, + "precision": "", + "print_hide": 0, + "print_hide_if_no_value": 0, + "read_only": 0, + "remember_last_selected_value": 0, + "report_hide": 0, + "reqd": 1, + "search_index": 0, + "set_only_once": 0, + "translatable": 0, + "unique": 0 + }, + { + "allow_bulk_edit": 0, + "allow_in_quick_entry": 0, + "allow_on_submit": 0, + "bold": 0, + "collapsible": 0, + "columns": 0, + "depends_on": "", + "fieldname": "column_break_9", + "fieldtype": "Column Break", + "hidden": 0, + "ignore_user_permissions": 0, + "ignore_xss_filter": 0, + "in_filter": 0, + "in_global_search": 0, + "in_list_view": 0, + "in_standard_filter": 0, + "length": 0, + "no_copy": 0, + "permlevel": 0, + "precision": "", + "print_hide": 0, + "print_hide_if_no_value": 0, + "read_only": 0, + "remember_last_selected_value": 0, + "report_hide": 0, + "reqd": 0, + "search_index": 0, + "set_only_once": 0, + "translatable": 0, + "unique": 0 + }, + { + "allow_bulk_edit": 0, + "allow_in_quick_entry": 0, + "allow_on_submit": 0, + "bold": 0, + "collapsible": 0, + "columns": 0, + "depends_on": "", + "fieldname": "response_time_period", + "fieldtype": "Select", + "hidden": 0, + "ignore_user_permissions": 0, + "ignore_xss_filter": 0, + "in_filter": 0, + "in_global_search": 0, + "in_list_view": 0, + "in_standard_filter": 0, + "label": "Response Time Period", + "length": 0, + "no_copy": 0, + "options": "Hour\nDay\nWeek", + "permlevel": 0, + "precision": "", + "print_hide": 0, + "print_hide_if_no_value": 0, + "read_only": 0, + "remember_last_selected_value": 0, + "report_hide": 0, + "reqd": 1, + "search_index": 0, + "set_only_once": 0, + "translatable": 0, + "unique": 0 + }, + { + "allow_bulk_edit": 0, + "allow_in_quick_entry": 0, + "allow_on_submit": 0, + "bold": 0, + "collapsible": 0, + "columns": 0, + "fieldname": "resolution_time_period", + "fieldtype": "Select", + "hidden": 0, + "ignore_user_permissions": 0, + "ignore_xss_filter": 0, + "in_filter": 0, + "in_global_search": 0, + "in_list_view": 0, + "in_standard_filter": 0, + "label": "Resolution Time Period", + "length": 0, + "no_copy": 0, + "options": "Hour\nDay\nWeek", + "permlevel": 0, + "precision": "", + "print_hide": 0, + "print_hide_if_no_value": 0, + "read_only": 0, + "remember_last_selected_value": 0, + "report_hide": 0, + "reqd": 1, + "search_index": 0, + "set_only_once": 0, + "translatable": 0, + "unique": 0 + }, + { + "allow_bulk_edit": 0, + "allow_in_quick_entry": 0, + "allow_on_submit": 0, + "bold": 0, + "collapsible": 0, + "columns": 0, + "depends_on": "", + "fieldname": "section_break_01", + "fieldtype": "Section Break", + "hidden": 0, + "ignore_user_permissions": 0, + "ignore_xss_filter": 0, + "in_filter": 0, + "in_global_search": 0, + "in_list_view": 0, + "in_standard_filter": 0, + "label": "Support and Resolution", + "length": 0, + "no_copy": 0, + "permlevel": 0, + "precision": "", + "print_hide": 0, + "print_hide_if_no_value": 0, + "read_only": 0, + "remember_last_selected_value": 0, + "report_hide": 0, + "reqd": 0, + "search_index": 0, + "set_only_once": 0, + "translatable": 0, + "unique": 0 + }, + { + "allow_bulk_edit": 0, + "allow_in_quick_entry": 0, + "allow_on_submit": 0, + "bold": 0, + "collapsible": 0, + "columns": 0, + "fieldname": "support_and_resolution", + "fieldtype": "Table", + "hidden": 0, + "ignore_user_permissions": 0, + "ignore_xss_filter": 0, + "in_filter": 0, + "in_global_search": 0, + "in_list_view": 0, + "in_standard_filter": 0, + "label": "Support and Resolution", + "length": 0, + "no_copy": 0, + "options": "Service Day", + "permlevel": 0, + "precision": "", + "print_hide": 0, + "print_hide_if_no_value": 0, + "read_only": 0, + "remember_last_selected_value": 0, + "report_hide": 0, + "reqd": 1, + "search_index": 0, + "set_only_once": 0, + "translatable": 0, + "unique": 0 + } + ], + "has_web_view": 0, + "hide_heading": 0, + "hide_toolbar": 0, + "idx": 0, + "image_view": 0, + "in_create": 0, + "is_submittable": 0, + "issingle": 0, + "istable": 0, + "max_attachments": 0, + "modified": "2019-03-04 12:55:53.215841", + "modified_by": "Administrator", + "module": "Support", + "name": "Service Level", + "name_case": "", + "owner": "Administrator", + "permissions": [ + { + "amend": 0, + "cancel": 0, + "create": 1, + "delete": 1, + "email": 1, + "export": 1, + "if_owner": 0, + "import": 0, + "permlevel": 0, + "print": 1, + "read": 1, + "report": 1, + "role": "System Manager", + "set_user_permissions": 0, + "share": 1, + "submit": 0, + "write": 1 + } + ], + "quick_entry": 0, + "read_only": 0, + "read_only_onload": 0, + "show_name_in_global_search": 0, + "sort_field": "modified", + "sort_order": "DESC", + "track_changes": 0, + "track_seen": 0, + "track_views": 0 +} \ No newline at end of file diff --git a/erpnext/support/doctype/service_level/service_level.py b/erpnext/support/doctype/service_level/service_level.py new file mode 100644 index 0000000000..4b41e53560 --- /dev/null +++ b/erpnext/support/doctype/service_level/service_level.py @@ -0,0 +1,46 @@ +# -*- coding: utf-8 -*- +# Copyright (c) 2018, Frappe Technologies Pvt. Ltd. and contributors +# For license information, please see license.txt + +from __future__ import unicode_literals +import frappe +from frappe import _ +from frappe.model.document import Document +from datetime import datetime +from frappe.utils import get_weekdays + +class ServiceLevel(Document): + + def validate(self): + week = get_weekdays() + indexes = [] + + self.check_response_and_resolution_time() + + for support_and_resolution in self.support_and_resolution: + indexes.append(week.index(support_and_resolution.workday)) + support_and_resolution.idx = week.index(support_and_resolution.workday) + 1 + start_time, end_time = (datetime.strptime(support_and_resolution.start_time, '%H:%M:%S').time(), + datetime.strptime(support_and_resolution.end_time, '%H:%M:%S').time()) + if start_time > end_time: + frappe.throw(_("Start Time can't be greater than End Time for {0}.".format(support_and_resolution.workday))) + if not len(set(indexes)) == len(indexes): + frappe.throw(_("Workday has been repeated twice")) + + def check_response_and_resolution_time(self): + if self.response_time_period == "Hour": + response = self.response_time * 0.0416667 + elif self.response_time_period == "Day": + response = self.response_time + elif self.response_time_period == "Week": + response = self.response_time * 7 + + if self.resolution_time_period == "Hour": + resolution = self.resolution_time * 0.0416667 + elif self.resolution_time_period == "Day": + resolution = self.resolution_time + elif self.resolution_time_period == "Week": + resolution = self.resolution_time * 7 + + if response > resolution: + frappe.throw(_("Response Time can't be greater than Resolution Time")) \ No newline at end of file diff --git a/erpnext/support/doctype/service_level/test_service_level.py b/erpnext/support/doctype/service_level/test_service_level.py new file mode 100644 index 0000000000..3843e31c0f --- /dev/null +++ b/erpnext/support/doctype/service_level/test_service_level.py @@ -0,0 +1,156 @@ +# -*- coding: utf-8 -*- +# Copyright (c) 2018, Frappe Technologies Pvt. Ltd. and Contributors +# See license.txt +from __future__ import unicode_literals +from erpnext.hr.doctype.employee_group.test_employee_group import make_employee_group +from frappe.utils import now_datetime +import datetime +from datetime import timedelta + +import frappe +import unittest + +class TestServiceLevel(unittest.TestCase): + pass + +def make_service_level(): + employee_group = make_employee_group() + make_holiday_list() + + # Default Service Level Agreement + default_service_level = frappe.get_doc({ + "doctype": "Service Level", + "service_level": "__Test Service Level", + "holiday_list": "__Test Holiday List", + "priority": "Medium", + "employee_group": employee_group, + "response_time": 4, + "response_time_period": "Hour", + "resolution_time": 6, + "resolution_time_period": "Hour", + "support_and_resolution": [ + { + "workday": "Monday", + "start_time": "10:00:00", + "end_time": "18:00:00", + }, + { + "workday": "Tuesday", + "start_time": "10:00:00", + "end_time": "18:00:00", + }, + { + "workday": "Wednesday", + "start_time": "10:00:00", + "end_time": "18:00:00", + }, + { + "workday": "Thursday", + "start_time": "10:00:00", + "end_time": "18:00:00", + }, + { + "workday": "Friday", + "start_time": "10:00:00", + "end_time": "18:00:00", + }, + { + "workday": "Saturday", + "start_time": "10:00:00", + "end_time": "18:00:00", + }, + { + "workday": "Sunday", + "start_time": "10:00:00", + "end_time": "18:00:00", + } + ] + }) + + default_service_level_exists = frappe.db.exists("Service Level", "__Test Service Level") + if not default_service_level_exists: + default_service_level.insert() + + service_level = frappe.get_doc({ + "doctype": "Service Level", + "service_level": "_Test Service Level", + "holiday_list": "__Test Holiday List", + "priority": "Medium", + "employee_group": employee_group, + "response_time": 2, + "response_time_period": "Day", + "resolution_time": 3, + "resolution_time_period": "Day", + "support_and_resolution": [ + { + "workday": "Monday", + "start_time": "10:00:00", + "end_time": "18:00:00", + }, + { + "workday": "Tuesday", + "start_time": "10:00:00", + "end_time": "18:00:00", + }, + { + "workday": "Wednesday", + "start_time": "10:00:00", + "end_time": "18:00:00", + }, + { + "workday": "Thursday", + "start_time": "10:00:00", + "end_time": "18:00:00", + }, + { + "workday": "Friday", + "start_time": "10:00:00", + "end_time": "18:00:00", + }, + { + "workday": "Saturday", + "start_time": "10:00:00", + "end_time": "18:00:00", + }, + { + "workday": "Sunday", + "start_time": "10:00:00", + "end_time": "18:00:00", + } + ] + }) + service_level_exist = frappe.db.exists("Service Level", "_Test Service Level") + if not service_level_exist: + service_level.insert() + return service_level.service_level + else: + return service_level_exist + +def get_service_level(): + service_level = frappe.db.exists("Service Level", "_Test Service Level") + return service_level + +def make_holiday_list(): + holiday_list = frappe.db.exists("Holiday List", "__Test Holiday List") + if not holiday_list: + now = datetime.datetime.now() + holiday_list = frappe.get_doc({ + "doctype": "Holiday List", + "holiday_list_name": "__Test Holiday List", + "from_date": "2019-01-01", + "to_date": "2019-12-31", + "holidays": [ + { + "description": "Test Holiday 1", + "holiday_date": "2019-03-05" + }, + { + "description": "Test Holiday 2", + "holiday_date": "2019-03-07" + }, + { + "description": "Test Holiday 3", + "holiday_date": "2019-02-11" + }, + ] + }).insert() \ No newline at end of file diff --git a/erpnext/support/doctype/service_level_agreement/__init__.py b/erpnext/support/doctype/service_level_agreement/__init__.py new file mode 100644 index 0000000000..e69de29bb2 diff --git a/erpnext/support/doctype/service_level_agreement/service_level_agreement.js b/erpnext/support/doctype/service_level_agreement/service_level_agreement.js new file mode 100644 index 0000000000..884e3eb52f --- /dev/null +++ b/erpnext/support/doctype/service_level_agreement/service_level_agreement.js @@ -0,0 +1,21 @@ +// Copyright (c) 2018, Frappe Technologies Pvt. 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"if_owner": 0, + "import": 0, + "permlevel": 0, + "print": 1, + "read": 1, + "report": 1, + "role": "All", + "set_user_permissions": 0, + "share": 1, + "submit": 0, + "write": 1 + } + ], + "quick_entry": 0, + "read_only": 0, + "read_only_onload": 0, + "show_name_in_global_search": 0, + "sort_field": "modified", + "sort_order": "DESC", + "track_changes": 1, + "track_seen": 0, + "track_views": 0 +} \ No newline at end of file diff --git a/erpnext/support/doctype/service_level_agreement/service_level_agreement.py b/erpnext/support/doctype/service_level_agreement/service_level_agreement.py new file mode 100644 index 0000000000..911d06905b --- /dev/null +++ b/erpnext/support/doctype/service_level_agreement/service_level_agreement.py @@ -0,0 +1,45 @@ +# -*- coding: utf-8 -*- +# Copyright (c) 2018, Frappe Technologies Pvt. Ltd. and contributors +# For license information, please see license.txt + +from __future__ import unicode_literals +import frappe +from frappe.model.document import Document +from frappe import _ + +class ServiceLevelAgreement(Document): + + def before_insert(self): + if self.default_service_level_agreement: + doc = frappe.get_list("Service Level Agreement", filters=[{"default_service_level_agreement": "1"}]) + if doc: + frappe.throw(_("A Default Service Level Agreement already exists.")) + + def validate(self): + if not self.default_service_level_agreement: + if not (self.start_date and self.end_date): + frappe.throw(_("Enter Start and End Date for the Agreement.")) + if self.start_date >= self.end_date: + frappe.throw(_("Start Date of Agreement can't be greater than or equal to End Date.")) + +def check_agreement_status(): + service_level_agreements = frappe.get_list("Service Level Agreement", filters=[ + {"agreement_status": "Active"}, + {"default_service_level_agreement": 0} + ]) + service_level_agreements.reverse() + for service_level_agreement in service_level_agreements: + service_level_agreement = frappe.get_doc("Service Level Agreement", service_level_agreement) + if service_level_agreement.end_date < frappe.utils.getdate(): + service_level_agreement.agreement_status = "Expired" + service_level_agreement.save() + +def get_active_service_level_agreement_for(customer): + agreement = frappe.get_list("Service Level Agreement", + filters=[{"agreement_status": "Active"}], + or_filters=[{'customer': customer},{"default_service_level_agreement": "1"}], + fields=["name", "service_level", "holiday_list", "priority"], + order_by='customer DESC', + limit=1) + + return agreement[0] if agreement else None \ No newline at end of file diff --git a/erpnext/support/doctype/service_level_agreement/test_service_level_agreement.py b/erpnext/support/doctype/service_level_agreement/test_service_level_agreement.py new file mode 100644 index 0000000000..e5737e0303 --- /dev/null +++ b/erpnext/support/doctype/service_level_agreement/test_service_level_agreement.py @@ -0,0 +1,149 @@ +# -*- coding: utf-8 -*- +# Copyright (c) 2018, Frappe Technologies Pvt. Ltd. and Contributors +# See license.txt +from __future__ import unicode_literals + +import frappe +import unittest +from erpnext.support.doctype.service_level.test_service_level import make_service_level + +class TestServiceLevelAgreement(unittest.TestCase): + pass + +def make_service_level_agreement(): + make_service_level() + + # Default Service Level Agreement + default_service_level_agreement = frappe.get_doc({ + "doctype": "Service Level Agreement", + "name": "__Test Service Level Agreement", + "default_service_level_agreement": 1, + "service_level": "__Test Service Level", + "holiday_list": "__Test Holiday List", + "priority": "Medium", + "employee_group": "_Test Employee Group", + "start_date": frappe.utils.getdate(), + "end_date": frappe.utils.add_to_date(frappe.utils.getdate(), days=100), + "response_time": 4, + "response_time_period": "Hour", + "resolution_time": 6, + "resolution_time_period": "Hour", + "support_and_resolution": [ + { + "workday": "Monday", + "start_time": "10:00:00", + "end_time": "18:00:00", + }, + { + "workday": "Tuesday", + "start_time": "10:00:00", + "end_time": "18:00:00", + }, + { + "workday": "Wednesday", + "start_time": "10:00:00", + "end_time": "18:00:00", + }, + { + "workday": "Thursday", + "start_time": "10:00:00", + "end_time": "18:00:00", + }, + { + "workday": "Friday", + "start_time": "10:00:00", + "end_time": "18:00:00", + }, + { + "workday": "Saturday", + "start_time": "10:00:00", + "end_time": "18:00:00", + }, + { + "workday": "Sunday", + "start_time": "10:00:00", + "end_time": "18:00:00", + } + ] + }) + + default_service_level_agreement_exists = frappe.db.exists("Service Level Agreement", "__Test Service Level Agreement") + if not default_service_level_agreement_exists: + default_service_level_agreement.insert() + + + customer = frappe.get_doc({ + "doctype": "Customer", + "customer_name": "_Test Customer", + "customer_group": "Commercial", + "customer_type": "Individual", + "territory": "Rest Of The World" + }) + if not frappe.db.exists("Customer", "_Test Customer"): + customer.insert() + else: + customer = frappe.get_doc("Customer", "_Test Customer") + + service_level_agreement = frappe.get_doc({ + "doctype": "Service Level Agreement", + "name": "_Test Service Level Agreement", + "customer": customer.customer_name, + "service_level": "_Test Service Level", + "holiday_list": "__Test Holiday List", + "priority": "Medium", + "employee_group": "_Test Employee Group", + "start_date": frappe.utils.getdate(), + "end_date": frappe.utils.add_to_date(frappe.utils.getdate(), days=100), + "response_time": 2, + "response_time_period": "Day", + "resolution_time": 3, + "resolution_time_period": "Day", + "support_and_resolution": [ + { + "workday": "Monday", + "start_time": "10:00:00", + "end_time": "18:00:00", + }, + { + "workday": "Tuesday", + "start_time": "10:00:00", + "end_time": "18:00:00", + }, + { + "workday": "Wednesday", + "start_time": "10:00:00", + "end_time": "18:00:00", + }, + { + "workday": "Thursday", + "start_time": "10:00:00", + "end_time": "18:00:00", + }, + { + "workday": "Friday", + "start_time": "10:00:00", + "end_time": "18:00:00", + }, + { + "workday": "Saturday", + "start_time": "10:00:00", + "end_time": "18:00:00", + }, + { + "workday": "Sunday", + "start_time": "10:00:00", + "end_time": "18:00:00", + } + ] + }) + + service_level_agreement_exists = frappe.db.exists("Service Level Agreement", "_Test Service Level Agreement") + if not service_level_agreement_exists: + service_level_agreement.insert() + return service_level_agreement.name + else: + return service_level_agreement_exists + +def get_service_level_agreement(): + service_level_agreement = frappe.db.exists("Service Level Agreement", "_Test Service Level Agreement") + return service_level_agreement \ No newline at end of file