fix: validate for active sla (#32132)
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@ -776,6 +776,9 @@ def on_communication_update(doc, status):
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if not parent.meta.has_field("service_level_agreement"):
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return
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if not parent.get("service_level_agreement"):
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return
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if (
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doc.sent_or_received == "Received" # a reply is received
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and parent.get("status") == "Open" # issue status is set as open from communication.py
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