refactor: set variance and SLA as Ongoing on Issue reopen
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@ -72,6 +72,8 @@ class Issue(Document):
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# if no date, it should be set as None and not a blank string "", as per mysql strict config
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# if no date, it should be set as None and not a blank string "", as per mysql strict config
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self.resolution_date = None
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self.resolution_date = None
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self.reset_issue_metrics()
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self.reset_issue_metrics()
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self.agreement_fulfilled = "Ongoing"
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set_service_level_agreement_variance(issue=self.name)
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if self.status == "Replied" and status != "Replied":
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if self.status == "Replied" and status != "Replied":
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self.on_hold_since = frappe.flags.current_time or now_datetime()
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self.on_hold_since = frappe.flags.current_time or now_datetime()
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