Merge pull request #29962 from nemesis189/exotel-fixes
fix: Exotel Call Log fixes
This commit is contained in:
commit
d890ee9495
@ -65,7 +65,6 @@ class TestRequestforQuotation(FrappeTestCase):
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)
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sq.submit()
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frappe.form_dict = frappe.local("form_dict")
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frappe.form_dict.name = rfq.name
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self.assertEqual(check_supplier_has_docname_access(supplier_wt_appos[0].get("supplier")), True)
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@ -37,11 +37,26 @@ def handle_end_call(**kwargs):
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@frappe.whitelist(allow_guest=True)
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def handle_missed_call(**kwargs):
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update_call_log(kwargs, "Missed")
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status = ""
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call_type = kwargs.get("CallType")
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dial_call_status = kwargs.get("DialCallStatus")
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if call_type == "incomplete" and dial_call_status == "no-answer":
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status = "No Answer"
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elif call_type == "client-hangup" and dial_call_status == "canceled":
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status = "Canceled"
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elif call_type == "incomplete" and dial_call_status == "failed":
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status = "Failed"
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update_call_log(kwargs, status)
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def update_call_log(call_payload, status="Ringing", call_log=None):
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call_log = call_log or get_call_log(call_payload)
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# for a new sid, call_log and get_call_log will be empty so create a new log
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if not call_log:
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call_log = create_call_log(call_payload)
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if call_log:
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call_log.status = status
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call_log.to = call_payload.get("DialWhomNumber")
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@ -53,16 +68,9 @@ def update_call_log(call_payload, status="Ringing", call_log=None):
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def get_call_log(call_payload):
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call_log = frappe.get_all(
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"Call Log",
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{
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"id": call_payload.get("CallSid"),
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},
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limit=1,
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)
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if call_log:
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return frappe.get_doc("Call Log", call_log[0].name)
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call_log_id = call_payload.get("CallSid")
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if frappe.db.exists("Call Log", call_log_id):
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return frappe.get_doc("Call Log", call_log_id)
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def create_call_log(call_payload):
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@ -4,7 +4,7 @@
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"allow_import": 1,
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"allow_rename": 1,
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"autoname": "naming_series:",
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"creation": "2013-03-07 09:04:18",
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"creation": "2022-02-21 11:54:09.632218",
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"doctype": "DocType",
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"document_type": "Setup",
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"editable_grid": 1,
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@ -813,11 +813,12 @@
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"idx": 24,
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"image_field": "image",
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"links": [],
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"modified": "2021-06-17 11:31:37.730760",
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"modified": "2022-03-22 13:44:37.088519",
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"modified_by": "Administrator",
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"module": "HR",
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"name": "Employee",
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"name_case": "Title Case",
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"naming_rule": "By \"Naming Series\" field",
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"owner": "Administrator",
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"permissions": [
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{
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@ -857,7 +858,9 @@
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],
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"search_fields": "employee_name",
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"show_name_in_global_search": 1,
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"show_title_field_in_link": 1,
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"sort_field": "modified",
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"sort_order": "DESC",
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"states": [],
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"title_field": "employee_name"
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}
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@ -140,6 +140,14 @@ class CallPopup {
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}, {
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'fieldtype': 'Section Break',
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'hide_border': 1,
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}, {
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'fieldname': 'call_type',
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'label': 'Call Type',
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'fieldtype': 'Link',
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'options': 'Telephony Call Type',
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}, {
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'fieldtype': 'Section Break',
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'hide_border': 1,
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}, {
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'fieldtype': 'Small Text',
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'label': __('Call Summary'),
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@ -149,10 +157,12 @@ class CallPopup {
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'label': __('Save'),
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'click': () => {
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const call_summary = this.call_details.get_value('call_summary');
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const call_type = this.call_details.get_value('call_type');
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if (!call_summary) return;
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frappe.xcall('erpnext.telephony.doctype.call_log.call_log.add_call_summary', {
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frappe.xcall('erpnext.telephony.doctype.call_log.call_log.add_call_summary_and_call_type', {
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'call_log': this.call_log.name,
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'summary': call_summary,
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'call_type': call_type,
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}).then(() => {
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this.close_modal();
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frappe.show_alert({
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@ -19,7 +19,7 @@ class TestQualityProcedure(unittest.TestCase):
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)
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).insert()
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frappe.form_dict = dict(
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frappe.local.form_dict = frappe._dict(
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doctype="Quality Procedure",
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quality_procedure_name="Test Child 1",
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parent_quality_procedure=procedure.name,
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@ -1,7 +1,7 @@
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{
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"actions": [],
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"autoname": "field:id",
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"creation": "2019-06-05 12:07:02.634534",
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"creation": "2022-02-21 11:54:58.414784",
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"doctype": "DocType",
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"engine": "InnoDB",
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"field_order": [
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@ -9,6 +9,8 @@
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"id",
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"from",
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"to",
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"call_received_by",
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"employee_user_id",
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"medium",
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"start_time",
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"end_time",
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@ -20,6 +22,7 @@
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"recording_url",
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"recording_html",
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"section_break_11",
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"type_of_call",
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"summary",
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"section_break_19",
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"links"
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@ -103,7 +106,8 @@
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},
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{
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"fieldname": "summary",
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"fieldtype": "Small Text"
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"fieldtype": "Small Text",
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"label": "Summary"
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},
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{
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"fieldname": "section_break_11",
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@ -134,15 +138,34 @@
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"fieldname": "call_details_section",
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"fieldtype": "Section Break",
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"label": "Call Details"
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},
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{
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"fieldname": "employee_user_id",
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"fieldtype": "Data",
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"hidden": 1,
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"label": "Employee User Id"
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},
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{
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"fieldname": "type_of_call",
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"fieldtype": "Data",
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"label": "Type Of Call"
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},
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{
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"depends_on": "to",
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"fieldname": "call_received_by",
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"fieldtype": "Data",
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"label": "Call Received By",
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"read_only": 1
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}
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],
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"in_create": 1,
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"index_web_pages_for_search": 1,
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"links": [],
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"modified": "2021-02-08 14:23:28.744844",
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"modified": "2022-02-25 14:37:48.575230",
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"modified_by": "Administrator",
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"module": "Telephony",
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"name": "Call Log",
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"naming_rule": "By fieldname",
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"owner": "Administrator",
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"permissions": [
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{
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@ -164,6 +187,7 @@
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],
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"sort_field": "creation",
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"sort_order": "DESC",
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"states": [],
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"title_field": "from",
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"track_changes": 1,
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"track_views": 1
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@ -32,6 +32,10 @@ class CallLog(Document):
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if lead:
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self.add_link(link_type="Lead", link_name=lead)
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# Add Employee Name
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if self.is_incoming_call():
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self.update_received_by()
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def after_insert(self):
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self.trigger_call_popup()
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@ -49,6 +53,9 @@ class CallLog(Document):
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if not doc_before_save:
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return
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if self.is_incoming_call() and self.has_value_changed("to"):
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self.update_received_by()
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if _is_call_missed(doc_before_save, self):
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frappe.publish_realtime("call_{id}_missed".format(id=self.id), self)
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self.trigger_call_popup()
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@ -65,7 +72,8 @@ class CallLog(Document):
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def trigger_call_popup(self):
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if self.is_incoming_call():
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scheduled_employees = get_scheduled_employees_for_popup(self.medium)
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employee_emails = get_employees_with_number(self.to)
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employees = get_employees_with_number(self.to)
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employee_emails = [employee.get("user_id") for employee in employees]
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# check if employees with matched number are scheduled to receive popup
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emails = set(scheduled_employees).intersection(employee_emails)
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@ -85,10 +93,17 @@ class CallLog(Document):
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for email in emails:
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frappe.publish_realtime("show_call_popup", self, user=email)
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def update_received_by(self):
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if employees := get_employees_with_number(self.get("to")):
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self.call_received_by = employees[0].get("name")
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self.employee_user_id = employees[0].get("user_id")
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@frappe.whitelist()
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def add_call_summary(call_log, summary):
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def add_call_summary_and_call_type(call_log, summary, call_type):
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doc = frappe.get_doc("Call Log", call_log)
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doc.type_of_call = call_type
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doc.save()
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doc.add_comment("Comment", frappe.bold(_("Call Summary")) + "<br><br>" + summary)
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@ -97,20 +112,19 @@ def get_employees_with_number(number):
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if not number:
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return []
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employee_emails = frappe.cache().hget("employees_with_number", number)
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if employee_emails:
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return employee_emails
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employee_doc_name_and_emails = frappe.cache().hget("employees_with_number", number)
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if employee_doc_name_and_emails:
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return employee_doc_name_and_emails
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employees = frappe.get_all(
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employee_doc_name_and_emails = frappe.get_all(
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"Employee",
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filters={"cell_number": ["like", "%{}%".format(number)], "user_id": ["!=", ""]},
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fields=["user_id"],
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filters={"cell_number": ["like", f"%{number}%"], "user_id": ["!=", ""]},
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fields=["name", "user_id"],
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)
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employee_emails = [employee.user_id for employee in employees]
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frappe.cache().hset("employees_with_number", number, employee_emails)
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frappe.cache().hset("employees_with_number", number, employee_doc_name_and_emails)
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return employee_emails
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return employee_doc_name_and_emails
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def link_existing_conversations(doc, state):
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@ -0,0 +1,8 @@
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// Copyright (c) 2022, Frappe Technologies Pvt. Ltd. and contributors
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// For license information, please see license.txt
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frappe.ui.form.on('Telephony Call Type', {
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// refresh: function(frm) {
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// }
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});
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@ -0,0 +1,58 @@
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{
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"actions": [],
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"allow_rename": 1,
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"autoname": "field:call_type",
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"creation": "2022-02-25 16:13:37.321312",
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"doctype": "DocType",
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"editable_grid": 1,
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"engine": "InnoDB",
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"field_order": [
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"call_type",
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"amended_from"
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],
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"fields": [
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{
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"fieldname": "call_type",
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"fieldtype": "Data",
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"in_list_view": 1,
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"label": "Call Type",
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"reqd": 1,
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"unique": 1
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},
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{
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"fieldname": "amended_from",
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"fieldtype": "Link",
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"label": "Amended From",
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"no_copy": 1,
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"options": "Telephony Call Type",
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"print_hide": 1,
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"read_only": 1
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}
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],
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"index_web_pages_for_search": 1,
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"is_submittable": 1,
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"links": [],
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"modified": "2022-02-25 16:14:07.087461",
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"modified_by": "Administrator",
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"module": "Telephony",
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"name": "Telephony Call Type",
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"naming_rule": "By fieldname",
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"owner": "Administrator",
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"permissions": [
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{
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"create": 1,
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"delete": 1,
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"email": 1,
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"export": 1,
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"print": 1,
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"read": 1,
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"report": 1,
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"role": "System Manager",
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"share": 1,
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"write": 1
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}
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],
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"sort_field": "modified",
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"sort_order": "DESC",
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"states": []
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}
|
@ -0,0 +1,9 @@
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# Copyright (c) 2022, Frappe Technologies Pvt. Ltd. and contributors
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# For license information, please see license.txt
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# import frappe
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from frappe.model.document import Document
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class TelephonyCallType(Document):
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pass
|
@ -0,0 +1,9 @@
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# Copyright (c) 2022, Frappe Technologies Pvt. Ltd. and Contributors
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# See license.txt
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# import frappe
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import unittest
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class TestTelephonyCallType(unittest.TestCase):
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pass
|
122
erpnext/tests/exotel_test_data.py
Normal file
122
erpnext/tests/exotel_test_data.py
Normal file
@ -0,0 +1,122 @@
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import frappe
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call_initiation_data = frappe._dict(
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{
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"CallSid": "23c162077629863c1a2d7f29263a162m",
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"CallFrom": "09999999991",
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"CallTo": "09999999980",
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"Direction": "incoming",
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"Created": "Wed, 23 Feb 2022 12:31:59",
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"From": "09999999991",
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"To": "09999999988",
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"CurrentTime": "2022-02-23 12:32:02",
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"DialWhomNumber": "09999999999",
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"Status": "busy",
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"EventType": "Dial",
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"AgentEmail": "test_employee_exotel@company.com",
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}
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)
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call_end_data = frappe._dict(
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{
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"CallSid": "23c162077629863c1a2d7f29263a162m",
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"CallFrom": "09999999991",
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"CallTo": "09999999980",
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"Direction": "incoming",
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"ForwardedFrom": "null",
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"Created": "Wed, 23 Feb 2022 12:31:59",
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"DialCallDuration": "17",
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"RecordingUrl": "https://s3-ap-southeast-1.amazonaws.com/random.mp3",
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"StartTime": "2022-02-23 12:31:58",
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"EndTime": "1970-01-01 05:30:00",
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"DialCallStatus": "completed",
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"CallType": "completed",
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"DialWhomNumber": "09999999999",
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"ProcessStatus": "null",
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"flow_id": "228040",
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"tenant_id": "67291",
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"From": "09999999991",
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"To": "09999999988",
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"RecordingAvailableBy": "Wed, 23 Feb 2022 12:37:25",
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"CurrentTime": "2022-02-23 12:32:25",
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"OutgoingPhoneNumber": "09999999988",
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"Legs": [
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{
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"Number": "09999999999",
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"Type": "single",
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"OnCallDuration": "10",
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"CallerId": "09999999980",
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"CauseCode": "NORMAL_CLEARING",
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"Cause": "16",
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}
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],
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}
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)
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call_disconnected_data = frappe._dict(
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{
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"CallSid": "d96421addce69e24bdc7ce5880d1162l",
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"CallFrom": "09999999991",
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"CallTo": "09999999980",
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"Direction": "incoming",
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"ForwardedFrom": "null",
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"Created": "Mon, 21 Feb 2022 15:58:12",
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"DialCallDuration": "0",
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"StartTime": "2022-02-21 15:58:12",
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"EndTime": "1970-01-01 05:30:00",
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"DialCallStatus": "canceled",
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"CallType": "client-hangup",
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"DialWhomNumber": "09999999999",
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"ProcessStatus": "null",
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"flow_id": "228040",
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"tenant_id": "67291",
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"From": "09999999991",
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"To": "09999999988",
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"CurrentTime": "2022-02-21 15:58:47",
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"OutgoingPhoneNumber": "09999999988",
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"Legs": [
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{
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"Number": "09999999999",
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"Type": "single",
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"OnCallDuration": "0",
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"CallerId": "09999999980",
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"CauseCode": "RING_TIMEOUT",
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"Cause": "1003",
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}
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],
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}
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)
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call_not_answered_data = frappe._dict(
|
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{
|
||||
"CallSid": "fdb67a2b4b2d057b610a52ef43f81622",
|
||||
"CallFrom": "09999999991",
|
||||
"CallTo": "09999999980",
|
||||
"Direction": "incoming",
|
||||
"ForwardedFrom": "null",
|
||||
"Created": "Mon, 21 Feb 2022 15:47:02",
|
||||
"DialCallDuration": "0",
|
||||
"StartTime": "2022-02-21 15:47:02",
|
||||
"EndTime": "1970-01-01 05:30:00",
|
||||
"DialCallStatus": "no-answer",
|
||||
"CallType": "incomplete",
|
||||
"DialWhomNumber": "09999999999",
|
||||
"ProcessStatus": "null",
|
||||
"flow_id": "228040",
|
||||
"tenant_id": "67291",
|
||||
"From": "09999999991",
|
||||
"To": "09999999988",
|
||||
"CurrentTime": "2022-02-21 15:47:40",
|
||||
"OutgoingPhoneNumber": "09999999988",
|
||||
"Legs": [
|
||||
{
|
||||
"Number": "09999999999",
|
||||
"Type": "single",
|
||||
"OnCallDuration": "0",
|
||||
"CallerId": "09999999980",
|
||||
"CauseCode": "RING_TIMEOUT",
|
||||
"Cause": "1003",
|
||||
}
|
||||
],
|
||||
}
|
||||
)
|
69
erpnext/tests/test_exotel.py
Normal file
69
erpnext/tests/test_exotel.py
Normal file
@ -0,0 +1,69 @@
|
||||
import frappe
|
||||
from frappe.contacts.doctype.contact.test_contact import create_contact
|
||||
from frappe.tests.test_api import FrappeAPITestCase
|
||||
|
||||
from erpnext.hr.doctype.employee.test_employee import make_employee
|
||||
|
||||
|
||||
class TestExotel(FrappeAPITestCase):
|
||||
@classmethod
|
||||
def setUpClass(cls):
|
||||
cls.CURRENT_DB_CONNECTION = frappe.db
|
||||
cls.test_employee_name = make_employee(
|
||||
user="test_employee_exotel@company.com", cell_number="9999999999"
|
||||
)
|
||||
frappe.db.set_value("Exotel Settings", "Exotel Settings", "enabled", 1)
|
||||
phones = [{"phone": "+91 9999999991", "is_primary_phone": 0, "is_primary_mobile_no": 1}]
|
||||
create_contact(name="Test Contact", salutation="Mr", phones=phones)
|
||||
frappe.db.commit()
|
||||
|
||||
def test_for_successful_call(self):
|
||||
from .exotel_test_data import call_end_data, call_initiation_data
|
||||
|
||||
api_method = "handle_incoming_call"
|
||||
end_call_api_method = "handle_end_call"
|
||||
|
||||
self.emulate_api_call_from_exotel(api_method, call_initiation_data)
|
||||
self.emulate_api_call_from_exotel(end_call_api_method, call_end_data)
|
||||
call_log = frappe.get_doc("Call Log", call_initiation_data.CallSid)
|
||||
|
||||
self.assertEqual(call_log.get("from"), call_initiation_data.CallFrom)
|
||||
self.assertEqual(call_log.get("to"), call_initiation_data.DialWhomNumber)
|
||||
self.assertEqual(call_log.get("call_received_by"), self.test_employee_name)
|
||||
self.assertEqual(call_log.get("status"), "Completed")
|
||||
|
||||
def test_for_disconnected_call(self):
|
||||
from .exotel_test_data import call_disconnected_data
|
||||
|
||||
api_method = "handle_missed_call"
|
||||
self.emulate_api_call_from_exotel(api_method, call_disconnected_data)
|
||||
call_log = frappe.get_doc("Call Log", call_disconnected_data.CallSid)
|
||||
self.assertEqual(call_log.get("from"), call_disconnected_data.CallFrom)
|
||||
self.assertEqual(call_log.get("to"), call_disconnected_data.DialWhomNumber)
|
||||
self.assertEqual(call_log.get("call_received_by"), self.test_employee_name)
|
||||
self.assertEqual(call_log.get("status"), "Canceled")
|
||||
|
||||
def test_for_call_not_answered(self):
|
||||
from .exotel_test_data import call_not_answered_data
|
||||
|
||||
api_method = "handle_missed_call"
|
||||
self.emulate_api_call_from_exotel(api_method, call_not_answered_data)
|
||||
call_log = frappe.get_doc("Call Log", call_not_answered_data.CallSid)
|
||||
self.assertEqual(call_log.get("from"), call_not_answered_data.CallFrom)
|
||||
self.assertEqual(call_log.get("to"), call_not_answered_data.DialWhomNumber)
|
||||
self.assertEqual(call_log.get("call_received_by"), self.test_employee_name)
|
||||
self.assertEqual(call_log.get("status"), "No Answer")
|
||||
|
||||
def emulate_api_call_from_exotel(self, api_method, data):
|
||||
self.post(
|
||||
f"/api/method/erpnext.erpnext_integrations.exotel_integration.{api_method}",
|
||||
data=frappe.as_json(data),
|
||||
content_type="application/json",
|
||||
as_tuple=True,
|
||||
)
|
||||
# restart db connection to get latest data
|
||||
frappe.connect()
|
||||
|
||||
@classmethod
|
||||
def tearDownClass(cls):
|
||||
frappe.db = cls.CURRENT_DB_CONNECTION
|
Loading…
Reference in New Issue
Block a user