diff --git a/erpnext/home/__init__.py b/erpnext/home/__init__.py
index 2cca85ad9c..8118ea692c 100644
--- a/erpnext/home/__init__.py
+++ b/erpnext/home/__init__.py
@@ -47,7 +47,7 @@ feed_dict = {
 	# Support
 	'Customer Issue':       ['[%(status)s] %(description)s by %(customer_name)s', '#000080'],
 	'Maintenance Visit':['To %(customer_name)s', '#4169E1'],
-	'Support Ticket':       ['[%(status)s] %(subject)s', '#000080'],
+	'Support Ticket':       ["[%(status)s] %(subject)s", '#000080'],
 	
 	# Website
 	'Web Page': ['%(title)s', '#000080'],
diff --git a/erpnext/support/doctype/support_ticket/__init__.py b/erpnext/support/doctype/support_ticket/__init__.py
index ca27a61f9f..2a6f33c31b 100644
--- a/erpnext/support/doctype/support_ticket/__init__.py
+++ b/erpnext/support/doctype/support_ticket/__init__.py
@@ -81,6 +81,7 @@ class SupportMailbox(POP3Mailbox):
 				st.make_response_record(content, mail.mail['From'], content_type)
 				webnotes.conn.set(st.doc, 'status', 'Open')
 				update_feed(st.doc, 'on_update')
+				webnotes.conn.commit()
 				# extract attachments
 				self.save_attachments(st.doc, mail.attachments)
 				return
@@ -99,21 +100,22 @@ class SupportMailbox(POP3Mailbox):
 		d.naming_series = (opts and opts[0] and opts[0][0] and opts[0][0].split("\n")[0]) or 'SUP'
 		try:
 			d.save(1)
+		except:
+			d.description = 'Unable to extract message'
+			d.save(1)
 
+		else:
 			# update feed
 			update_feed(d, 'on_update')
 
 			# send auto reply
 			self.send_auto_reply(d)
 
-		except:
-			d.description = 'Unable to extract message'
-			d.save(1)
-
-		else:
+			webnotes.conn.commit()
+			
 			# extract attachments
 			self.save_attachments(d, mail.attachments)
-
+			
 
 	def save_attachments(self, doc, attachment_list=[]):
 		"""
@@ -138,7 +140,7 @@ class SupportMailbox(POP3Mailbox):
 		"""
 			Send auto reply to emails
 		"""
-		signature = self.email_settings.support_signature
+		signature = self.email_settings.support_signature or ''
 
 		response = self.email_settings.support_autoreply or ("""
 A new Ticket has been raised for your query. If you have any additional information, please
@@ -148,7 +150,7 @@ We will get back to you as soon as possible
 
 [This is an automatic response]
 
-		""" + (signature or ''))
+		""" + signature)
 
 		from webnotes.utils.email_lib import sendmail