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Support Ticket: set resolution_date as None if missing

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This commit is contained in:
Anand Doshi 2014-07-16 11:27:25 +05:30
parent c58e6c0dff
commit c70d2d23a8
1 changed files with 13 additions and 12 deletions
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25
erpnext/support/doctype/support_ticket/support_ticket.py
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@ -8,31 +8,31 @@ from erpnext.utilities.transaction_base import TransactionBase
from frappe.utils import now, extract_email_id from frappe.utils import now, extract_email_id
class SupportTicket(TransactionBase): class SupportTicket(TransactionBase):
def get_sender(self, comm): def get_sender(self, comm):
return frappe.db.get_value('Support Email Settings',None,'support_email') return frappe.db.get_value('Support Email Settings',None,'support_email')
def get_subject(self, comm): def get_subject(self, comm):
return '[' + self.name + '] ' + (comm.subject or 'No Subject Specified') return '[' + self.name + '] ' + (comm.subject or 'No Subject Specified')
def get_content(self, comm): def get_content(self, comm):
signature = frappe.db.get_value('Support Email Settings',None,'support_signature') signature = frappe.db.get_value('Support Email Settings',None,'support_signature')
content = comm.content content = comm.content
if signature: if signature:
content += '<p>' + signature + '</p>' content += '<p>' + signature + '</p>'
return content return content
def get_portal_page(self): def get_portal_page(self):
return "ticket" return "ticket"
def validate(self): def validate(self):
self.update_status() self.update_status()
self.set_lead_contact(self.raised_by) self.set_lead_contact(self.raised_by)
if self.status == "Closed": if self.status == "Closed":
from frappe.widgets.form.assign_to import clear from frappe.widgets.form.assign_to import clear
clear(self.doctype, self.name) clear(self.doctype, self.name)
def set_lead_contact(self, email_id): def set_lead_contact(self, email_id):
import email.utils import email.utils
email_id = email.utils.parseaddr(email_id) email_id = email.utils.parseaddr(email_id)
@ -41,8 +41,8 @@ class SupportTicket(TransactionBase):
self.lead = frappe.db.get_value("Lead", {"email_id": email_id}) self.lead = frappe.db.get_value("Lead", {"email_id": email_id})
if not self.contact: if not self.contact:
self.contact = frappe.db.get_value("Contact", {"email_id": email_id}) self.contact = frappe.db.get_value("Contact", {"email_id": email_id})
if not self.company: if not self.company:
self.company = frappe.db.get_value("Lead", self.lead, "company") or \ self.company = frappe.db.get_value("Lead", self.lead, "company") or \
frappe.db.get_default("company") frappe.db.get_default("company")
@ -53,15 +53,16 @@ class SupportTicket(TransactionBase):
if self.status=="Closed" and status !="Closed": if self.status=="Closed" and status !="Closed":
self.resolution_date = now() self.resolution_date = now()
if self.status=="Open" and status !="Open": if self.status=="Open" and status !="Open":
self.resolution_date = "" # if no date, it should be set as None and not a blank string "", as per mysql strict config
self.resolution_date = None
@frappe.whitelist() @frappe.whitelist()
def set_status(name, status): def set_status(name, status):
st = frappe.get_doc("Support Ticket", name) st = frappe.get_doc("Support Ticket", name)
st.status = status st.status = status
st.save() st.save()
def auto_close_tickets(): def auto_close_tickets():
frappe.db.sql("""update `tabSupport Ticket` set status = 'Closed' frappe.db.sql("""update `tabSupport Ticket` set status = 'Closed'
where status = 'Replied' where status = 'Replied'
and date_sub(curdate(),interval 15 Day) > modified""") and date_sub(curdate(),interval 15 Day) > modified""")