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fix: reset_expected_response_and_resolution on hold

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This commit is contained in:
Saqib Ansari 2021-12-14 18:45:27 +05:30
parent 4984513597
commit c5fcbeff7a
1 changed files with 7 additions and 4 deletions
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11
erpnext/support/doctype/service_level_agreement/service_level_agreement.py
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@ -420,13 +420,13 @@ def handle_status_change(doc, apply_sla_for_resolution):
if is_open_status(prev_status) and is_hold_status(doc.status): if is_open_status(prev_status) and is_hold_status(doc.status):
# Issue is on hold -> Set on_hold_since # Issue is on hold -> Set on_hold_since
doc.on_hold_since = now_time doc.on_hold_since = now_time
reset_expected_response_and_resolution(doc)
# Replied to Open # Replied to Open
if is_hold_status(prev_status) and is_open_status(doc.status): if is_hold_status(prev_status) and is_open_status(doc.status):
# Issue was on hold -> Calculate Total Hold Time # Issue was on hold -> Calculate Total Hold Time
calculate_hold_hours() calculate_hold_hours()
# Issue is open -> reset resolution_date # Issue is open -> reset resolution_date
reset_expected_response_and_resolution(doc)
reset_resolution_metrics(doc) reset_resolution_metrics(doc)
# Open to Closed # Open to Closed
@ -440,7 +440,6 @@ def handle_status_change(doc, apply_sla_for_resolution):
# Issue was closed -> Calculate Total Hold Time from resolution_date # Issue was closed -> Calculate Total Hold Time from resolution_date
calculate_hold_hours() calculate_hold_hours()
# Issue is open -> reset resolution_date # Issue is open -> reset resolution_date
reset_expected_response_and_resolution(doc)
reset_resolution_metrics(doc) reset_resolution_metrics(doc)
# Closed to Replied # Closed to Replied
@ -449,6 +448,7 @@ def handle_status_change(doc, apply_sla_for_resolution):
calculate_hold_hours() calculate_hold_hours()
# Issue is on hold -> Set on_hold_since # Issue is on hold -> Set on_hold_since
doc.on_hold_since = now_time doc.on_hold_since = now_time
reset_expected_response_and_resolution(doc)
# Replied to Closed # Replied to Closed
if is_hold_status(prev_status) and is_fulfilled_status(doc.status): if is_hold_status(prev_status) and is_fulfilled_status(doc.status):
@ -645,7 +645,7 @@ def on_communication_update(doc, status):
if ( if (
doc.sent_or_received == "Received" # a reply is received doc.sent_or_received == "Received" # a reply is received
and parent.get('status') == 'Open' # issue status is set as open from communication.py and parent.get('status') == 'Open' # issue status is set as open from communication.py
and parent._doc_before_save and parent.get_doc_before_save()
and parent.get('status') != parent._doc_before_save.get('status') # status changed and parent.get('status') != parent._doc_before_save.get('status') # status changed
): ):
# undo the status change in db # undo the status change in db
@ -655,13 +655,16 @@ def on_communication_update(doc, status):
elif ( elif (
doc.sent_or_received == "Sent" # a reply is sent doc.sent_or_received == "Sent" # a reply is sent
and parent.get('first_responded_on') # first_responded_on is set from communication.py and parent.get('first_responded_on') # first_responded_on is set from communication.py
and parent._doc_before_save and parent.get_doc_before_save()
and not parent._doc_before_save.get('first_responded_on') # first_responded_on was not set and not parent._doc_before_save.get('first_responded_on') # first_responded_on was not set
): ):
# reset first_responded_on since it will be handled/set later on # reset first_responded_on since it will be handled/set later on
parent.first_responded_on = None parent.first_responded_on = None
parent.flags.on_first_reply = True parent.flags.on_first_reply = True
else:
return
handle_status_change(parent, for_resolution) handle_status_change(parent, for_resolution)
update_response_and_resolution_metrics(parent, for_resolution) update_response_and_resolution_metrics(parent, for_resolution)
update_agreement_status(parent, for_resolution) update_agreement_status(parent, for_resolution)