[rename] Support Ticket -> Issue

erpnext/config/support.py

@@ -8,7 +8,7 @@ def get_data():
 			"items": [
 				{
 					"type": "doctype",
-					"name": "Support Ticket",
+					"name": "Issue",
 					"description": _("Support queries from customers."),
 				},
 				{

erpnext/hooks.py

@@ -30,7 +30,7 @@ website_generators = ["Item Group", "Item", "Sales Partner"]
 
 standard_queries = "Customer:erpnext.selling.doctype.customer.customer.get_customer_list"
 
-communication_covert_to = ["Lead", "Support Ticket", "Job Application"]
+communication_covert_to = ["Lead", "Issue", "Job Application"]
 
 doc_events = {
 	"Stock Entry": {

erpnext/patches.txt

@@ -52,8 +52,8 @@ erpnext.patches.v4_0.fix_address_template
 erpnext.patches.v4_0.reset_permissions_for_masters
 
 erpnext.patches.v4_0.update_tax_amount_after_discount
-execute:frappe.reset_perms("GL Entry") #2014-06-09
-execute:frappe.reset_perms("Stock Ledger Entry") #2014-06-09
+execute:frappe.permissions.reset_perms("GL Entry") #2014-06-09
+execute:frappe.permissions.reset_perms("Stock Ledger Entry") #2014-06-09
 erpnext.patches.v4_0.create_custom_fields_for_india_specific_fields
 erpnext.patches.v4_0.save_default_letterhead
 erpnext.patches.v4_0.update_custom_print_formats_for_renamed_fields
@@ -95,3 +95,4 @@ erpnext.patches.v5_0.update_dn_against_doc_fields
 execute:frappe.db.sql("update `tabMaterial Request` set material_request_type = 'Material Transfer' where material_request_type = 'Transfer'")
 execute:frappe.reload_doc('stock', 'doctype', 'item')
 execute:frappe.db.sql("update `tabItem` i set apply_warehouse_wise_reorder_level=1, re_order_level=0, re_order_qty=0 where exists(select name from `tabItem Reorder` where parent=i.name)")
+execute:frappe.rename_doc("DocType", "Support Ticket", "Issue", force=True)

erpnext/patches/repair_tools/fix_naming_series_records_lost_by_reload.py

@@ -32,7 +32,7 @@ doctype_series_map = {
 	'Stock Entry': 'STE-',
 	'Supplier': 'SUPP-',
 	'Supplier Quotation': 'SQTN-',
-	'Support Ticket': 'SUP-'
+	'Issue': 'SUP-'
 }
 
 def check_docs_to_rename():

erpnext/patches/v4_0/reset_permissions_for_masters.py

@@ -2,7 +2,7 @@
 # License: GNU General Public License v3. See license.txt
 
 from __future__ import unicode_literals
-import frappe
+from frappe.permissions import reset_perms
 
 def execute():
 	for doctype in ("About Us Settings", "Accounts Settings", "Activity Type",
@@ -14,7 +14,7 @@ def execute():
 		"Mode of Payment", "Module Def", "Naming Series", "POS Setting", "Print Heading",
 		"Report", "Role", "Selling Settings", "Stock Settings", "Supplier Type", "UOM"):
 		try:
-			frappe.reset_perms(doctype)
+			reset_perms(doctype)
 		except:
 			print "Error resetting perms for", doctype
 			raise

erpnext/patches/v4_0/set_naming_series_property_setter.py

@@ -29,7 +29,7 @@ doctype_series_map = {
 	'Stock Entry': 'STE-',
 	'Supplier': 'SUPP-',
 	'Supplier Quotation': 'SQTN-',
-	'Support Ticket': 'SUP-'
+	'Issue': 'SUP-'
 }
 
 def execute():

erpnext/selling/doctype/lead/lead.py

@@ -61,7 +61,7 @@ class Lead(SellingController):
 				frappe.throw(_("Email id must be unique, already exists for {0}").format(comma_and(items)))
 
 	def on_trash(self):
-		frappe.db.sql("""update `tabSupport Ticket` set lead='' where lead=%s""",
+		frappe.db.sql("""update `tabIssue` set lead='' where lead=%s""",
 			self.name)
 
 		self.delete_events()

erpnext/setup/doctype/email_digest/email_digest.py

@@ -278,7 +278,7 @@ class EmailDigest(Document):
 			date_field="posting_date")
 
 	def get_new_support_tickets(self):
-		return self.get_new_count("Support Ticket", self.meta.get_label("new_support_tickets"),
+		return self.get_new_count("Issue", self.meta.get_label("new_support_tickets"),
 			filter_by_company=False)
 
 	def get_new_communications(self):
@@ -454,7 +454,7 @@ class EmailDigest(Document):
 
 	def get_open_tickets(self):
 		open_tickets = frappe.db.sql("""select name, subject, modified, raised_by
-			from `tabSupport Ticket` where status='Open'
+			from `tabIssue` where status='Open'
 			order by modified desc limit 10""", as_dict=True)
 
 		if open_tickets:

erpnext/startup/notifications.py

@@ -7,7 +7,7 @@ import frappe
 def get_notification_config():
 	return { "for_doctype": 
 		{
-			"Support Ticket": {"status":"Open"},
+			"Issue": {"status":"Open"},
 			"Customer Issue": {"status":"Open"},
 			"Task": {"status":"Open"},
 			"Lead": {"status":"Open"},

erpnext/startup/report_data_map.py

@@ -287,7 +287,7 @@ data_map = {
 		}
 	},
 	# Support
-	"Support Ticket": {
+	"Issue": {
 		"columns": ["name","status","creation","resolution_date","first_responded_on"],
 		"conditions": ["docstatus < 2"],
 		"order_by": "creation"

erpnext/support/doctype/issue/issue.json

@@ -1,5 +1,4 @@
 {
- "allow_attach": 1, 
  "autoname": "naming_series:", 
  "creation": "2013-02-01 10:36:25", 
  "docstatus": 0, 
@@ -218,15 +217,14 @@
  ], 
  "icon": "icon-ticket", 
  "idx": 1, 
- "modified": "2014-09-11 18:53:21.140997", 
+ "modified": "2014-11-28 11:38:35.978149", 
  "modified_by": "Administrator", 
  "module": "Support", 
- "name": "Support Ticket", 
+ "name": "Issue", 
  "owner": "Administrator", 
  "permissions": [
   {
    "amend": 0, 
-   "cancel": 0, 
    "create": 1, 
    "delete": 0, 
    "email": 1, 
@@ -240,7 +238,7 @@
   }, 
   {
    "amend": 0, 
-   "cancel": 0, 
+   "apply_user_permissions": 1, 
    "create": 1, 
    "delete": 0, 
    "email": 1, 
@@ -254,7 +252,7 @@
   }, 
   {
    "amend": 0, 
-   "cancel": 0, 
+   "apply_user_permissions": 1, 
    "create": 1, 
    "delete": 1, 
    "email": 1, 
@@ -265,30 +263,6 @@
    "role": "Support Team", 
    "submit": 0, 
    "write": 1
-  }, 
-  {
-   "amend": 0, 
-   "cancel": 0, 
-   "create": 0, 
-   "delete": 0, 
-   "permlevel": 1, 
-   "read": 1, 
-   "report": 1, 
-   "role": "Support Team", 
-   "submit": 0, 
-   "write": 1
-  }, 
-  {
-   "amend": 0, 
-   "cancel": 0, 
-   "create": 0, 
-   "delete": 0, 
-   "permlevel": 2, 
-   "read": 1, 
-   "report": 1, 
-   "role": "Support Team", 
-   "submit": 0, 
-   "write": 0
   }
  ], 
  "search_fields": "status,customer,subject,raised_by", 

erpnext/support/doctype/issue/issue.py

@@ -8,7 +8,7 @@ from frappe import _
 from frappe.model.document import Document
 from frappe.utils import now
 
-class SupportTicket(Document):
+class Issue(Document):
 	def get_feed(self):
 		return "{0}: {1}".format(_(self.status), self.subject)
 
@@ -37,7 +37,7 @@ class SupportTicket(Document):
 					frappe.db.get_default("company")
 
 	def update_status(self):
-		status = frappe.db.get_value("Support Ticket", self.name, "status")
+		status = frappe.db.get_value("Issue", self.name, "status")
 		if self.status!="Open" and status =="Open" and not self.first_responded_on:
 			self.first_responded_on = now()
 		if self.status=="Closed" and status !="Closed":
@@ -48,11 +48,11 @@ class SupportTicket(Document):
 
 @frappe.whitelist()
 def set_status(name, status):
-	st = frappe.get_doc("Support Ticket", name)
+	st = frappe.get_doc("Issue", name)
 	st.status = status
 	st.save()
 
 def auto_close_tickets():
-	frappe.db.sql("""update `tabSupport Ticket` set status = 'Closed'
+	frappe.db.sql("""update `tabIssue` set status = 'Closed'
 		where status = 'Replied'
 		and date_sub(curdate(),interval 15 Day) > modified""")

erpnext/support/doctype/issue/test_issue.py

@@ -4,7 +4,7 @@
 import frappe
 import unittest
 
-test_records = frappe.get_test_records('Support Ticket')
+test_records = frappe.get_test_records('Issue')
 
-class TestSupportTicket(unittest.TestCase):
+class TestIssue(unittest.TestCase):
 	pass

erpnext/support/doctype/issue/test_records.json

@@ -1,7 +1,7 @@
 [
 	{
-		"doctype": "Support Ticket",
-		"name": "_Test Support Ticket 1",
+		"doctype": "Issue",
+		"name": "_Test Issue 1",
 		"subject": "Test Support",
 		"raised_by": "test@example.com"
 	}

erpnext/support/doctype/support_ticket/README.md

@@ -1 +0,0 @@
-Support Ticket (query) raised by customer via website or email (if configured).

erpnext/support/doctype/support_ticket/support_ticket.js

@@ -1,52 +0,0 @@
-// Copyright (c) 2013, Web Notes Technologies Pvt. Ltd. and Contributors
-// License: GNU General Public License v3. See license.txt
-
-cur_frm.fields_dict.customer.get_query = function(doc,cdt,cdn) {
-	return{	query: "erpnext.controllers.queries.customer_query" } }
-
-frappe.provide("erpnext.support");
-
-cur_frm.add_fetch("customer", "customer_name", "customer_name")
-cur_frm.email_field = "raised_by";
-
-$.extend(cur_frm.cscript, {
-	refresh: function(doc) {
-		erpnext.toggle_naming_series();
-		if(!doc.__islocal) {
-			if(cur_frm.fields_dict.status.get_status()=="Write") {
-				if(doc.status!='Closed') cur_frm.add_custom_button(__('Close'),
-					cur_frm.cscript['Close Ticket'], "icon-ok", "btn-success");
-				if(doc.status=='Closed') cur_frm.add_custom_button(__('Re-Open Ticket'),
-					cur_frm.cscript['Re-Open Ticket'], null, "btn-default");
-			}
-
-			cur_frm.toggle_enable(["subject", "raised_by"], false);
-			cur_frm.toggle_display("description", false);
-		}
-		refresh_field('status');
-	},
-
-	'Close Ticket': function() {
-		cur_frm.cscript.set_status("Closed");
-	},
-
-	'Re-Open Ticket': function() {
-		cur_frm.cscript.set_status("Open");
-	},
-
-	set_status: function(status) {
-		return frappe.call({
-			method: "erpnext.support.doctype.support_ticket.support_ticket.set_status",
-			args: {
-				name: cur_frm.doc.name,
-				status: status
-			},
-			callback: function(r) {
-				if(!r.exc) cur_frm.reload_doc();
-			}
-		})
-
-	}
-
-})
-

erpnext/support/doctype/support_ticket/support_ticket_list.js

@@ -1,4 +0,0 @@
-frappe.listview_settings['Support Ticket'] = {
-	add_fields: ["subject", "status", "raised_by"],
-	filters:[["status","=", "Open"]]
-};

erpnext/support/page/support_analytics/README.md

@@ -1 +1 @@
-Support Ticket volume, performance over time.
+Issue volume, performance over time.

erpnext/support/page/support_analytics/support_analytics.js

@@ -22,7 +22,7 @@ erpnext.SupportAnalytics = frappe.views.GridReportWithPlot.extend({
 			page: wrapper,
 			parent: $(wrapper).find('.layout-main'),
 			appframe: wrapper.appframe,
-			doctypes: ["Support Ticket", "Fiscal Year"],
+			doctypes: ["Issue", "Fiscal Year"],
 		});
 	},
 	
@@ -64,7 +64,7 @@ erpnext.SupportAnalytics = frappe.views.GridReportWithPlot.extend({
 		var total_responded = {};
 
 		
-		$.each(frappe.report_dump.data["Support Ticket"], function(i, d) {
+		$.each(frappe.report_dump.data["Issue"], function(i, d) {
 			var dateobj = dateutil.str_to_obj(d.creation);
 			var date = d.creation.split(" ")[0];
 			var col = me.column_map[date];

erpnext/templates/pages/ticket.py

@@ -10,7 +10,7 @@ no_cache = 1
 no_sitemap = 1
 
 def get_context(context):
-	doc = frappe.get_doc("Support Ticket", frappe.form_dict.name)
+	doc = frappe.get_doc("Issue", frappe.form_dict.name)
 	if doc.raised_by == frappe.session.user:
 		ticket_context = {
 			"title": doc.name,
@@ -26,7 +26,7 @@ def add_reply(ticket, message):
 	if not message:
 		raise frappe.throw(_("Please write something"))
 
-	doc = frappe.get_doc("Support Ticket", ticket)
+	doc = frappe.get_doc("Issue", ticket)
 	if doc.raised_by != frappe.session.user:
 		raise frappe.throw(_("You are not allowed to reply to this ticket."), frappe.PermissionError)
 

erpnext/templates/pages/tickets.py

@@ -20,7 +20,7 @@ def get_context(context):
 @frappe.whitelist()
 def get_tickets(start=0):
 	tickets = frappe.db.sql("""select name, subject, status, creation
-		from `tabSupport Ticket` where raised_by=%s
+		from `tabIssue` where raised_by=%s
 		order by modified desc
 		limit %s, 20""", (frappe.session.user, cint(start)), as_dict=True)
 	for t in tickets:
@@ -34,7 +34,7 @@ def make_new_ticket(subject, message):
 		raise frappe.throw(_("Please write something in subject and message!"))
 
 	ticket = frappe.get_doc({
-		"doctype":"Support Ticket",
+		"doctype":"Issue",
 		"subject": subject,
 		"raised_by": frappe.session.user,
 	})
@@ -46,7 +46,7 @@ def make_new_ticket(subject, message):
 		"content": message,
 		"sender": frappe.session.user,
 		"sent_or_received": "Received",
-		"reference_doctype": "Support Ticket",
+		"reference_doctype": "Issue",
 		"reference_name": ticket.name
 	})
 	comm.insert(ignore_permissions=True)

erpnext/utilities/doctype/contact/contact.py

@@ -51,7 +51,7 @@ class Contact(StatusUpdater):
 					self.is_primary_contact = 1
 
 	def on_trash(self):
-		frappe.db.sql("""update `tabSupport Ticket` set contact='' where contact=%s""",
+		frappe.db.sql("""update `tabIssue` set contact='' where contact=%s""",
 			self.name)
 
 @frappe.whitelist()