support ticket goes with response

This commit is contained in:
Rushabh Mehta 2012-01-16 14:27:43 +05:30
parent cb60ca13a9
commit b3672784be
3 changed files with 13 additions and 2 deletions

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@ -23,6 +23,9 @@ class DocType(TransactionBase):
response = self.doc.new_response + '\n\n[Please do not change the subject while responding.]'
# add last response to new response
response += self.last_response()
signature = webnotes.conn.get_value('Email Settings',None,'support_signature')
if signature:
response += '\n\n' + signature
@ -39,6 +42,14 @@ class DocType(TransactionBase):
webnotes.conn.set(self.doc,'status','Waiting for Customer')
self.make_response_record(response)
def last_response(self):
"""return last response"""
tmp = webnotes.conn.sql("""select mail from `tabSupport Ticket Response`
where parent = %s order by creation desc limit 1
""", self.doc.name)
return '\n\n=== In response to ===\n\n' + tmp[0][0]
def make_response_record(self, response, from_email = None, content_type='text/plain'):
"""
Creates a new Support Ticket Response record

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@ -3,7 +3,7 @@
<meta charset="utf-8">
<title>ERPNext</title>
<meta name="author" content="">
<script type="text/javascript">window._version_number="31"
<script type="text/javascript">window._version_number="34"
wn={}
wn.provide=function(namespace){var nsl=namespace.split('.');var l=nsl.length;var parent=window;for(var i=0;i<l;i++){var n=nsl[i];if(!parent[n]){parent[n]={}}

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@ -1 +1 @@
31
34