fix(patch): set_priority_for_support.py (#18255)
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@ -33,19 +33,23 @@ def set_priorities_service_level():
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service_level_priorities = frappe.get_list("Service Level", fields=["name", "priority", "response_time", "response_time_period", "resolution_time", "resolution_time_period"])
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service_level_priorities = frappe.get_list("Service Level", fields=["name", "priority", "response_time", "response_time_period", "resolution_time", "resolution_time_period"])
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frappe.reload_doc("support", "doctype", "service_level")
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frappe.reload_doc("support", "doctype", "service_level")
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frappe.reload_doc("support", "doctype", "support_settings")
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frappe.db.set_value('Support Settings', None, 'track_service_level_agreement', 1)
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for service_level in service_level_priorities:
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for service_level in service_level_priorities:
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if service_level:
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if service_level:
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doc = frappe.get_doc("Service Level", service_level.name)
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doc = frappe.get_doc("Service Level", service_level.name)
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doc.append("priorities", {
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if not doc.priorities:
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"priority": service_level.priority,
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doc.append("priorities", {
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"default_priority": 1,
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"priority": service_level.priority,
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"response_time": service_level.response_time,
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"default_priority": 1,
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"response_time_period": service_level.response_time_period,
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"response_time": service_level.response_time,
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"resolution_time": service_level.resolution_time,
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"response_time_period": service_level.response_time_period,
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"resolution_time_period": service_level.resolution_time_period
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"resolution_time": service_level.resolution_time,
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})
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"resolution_time_period": service_level.resolution_time_period
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doc.save(ignore_permissions=True)
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})
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doc.flags.ignore_validate = True
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doc.save(ignore_permissions=True)
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except frappe.db.TableMissingError:
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except frappe.db.TableMissingError:
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frappe.reload_doc("support", "doctype", "service_level")
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frappe.reload_doc("support", "doctype", "service_level")
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@ -73,6 +77,7 @@ def set_priorities_service_level_agreement():
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"resolution_time": service_level_agreement.resolution_time,
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"resolution_time": service_level_agreement.resolution_time,
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"resolution_time_period": service_level_agreement.resolution_time_period
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"resolution_time_period": service_level_agreement.resolution_time_period
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})
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})
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doc.flags.ignore_validate = True
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doc.save(ignore_permissions=True)
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doc.save(ignore_permissions=True)
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except frappe.db.TableMissingError:
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except frappe.db.TableMissingError:
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frappe.reload_doc("support", "doctype", "service_level_agreement")
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frappe.reload_doc("support", "doctype", "service_level_agreement")
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