Shiloh/brotherton-erpnext
1
0
Fork 0
Code Issues Pull Requests Packages Projects Releases Wiki Activity

profile: added email signature and incoming mail settings

Browse Source
This commit is contained in:
Rushabh Mehta 2012-11-26 13:00:53 +05:30
parent 92e1a33512
commit ab20c49a93
3 changed files with 43 additions and 53 deletions
Show Stats Download Patch File Download Diff File Expand all files Collapse all files

4
support/doctype/communication/communication.txt
View File

@ -4,7 +4,7 @@
"docstatus": 0,
"creation": "2012-11-14 12:25:16",
"modified_by": "Administrator",
"modified": "2012-11-26 11:17:28"
"modified": "2012-11-26 12:41:59"
},
{
"autoname": "naming_series:",
@ -12,7 +12,7 @@
"name": "__common__",
"doctype": "DocType",
"module": "Support",
"in_dialog": 1,
"in_dialog": 0,
"document_type": "Master",
"description": "Keep a track of all communications"
},

28
support/doctype/support_ticket/support_ticket.py
View File

@ -106,22 +106,40 @@ class DocType(TransactionBase):
d.subject = self.doc.subject
d.email_address = from_email or webnotes.user.name
email_addr = email.utils.parseaddr(d.email_address)[1]
d.contact = webnotes.conn.get_value("Contact", {"email_id": email_addr}, "name") or None
d.lead = webnotes.conn.get_value("Lead", {"email_id": email_addr}, "name") or None
self.set_lead_and_contact(d)
d.support_ticket = self.doc.name
d.content = response
d.communication_medium = "Email"
d.save(1)
if not d.lead and not d.contact:
self.make_lead(d, email_addr[0])
def set_lead_and_contact(self, d):
# set contact
if self.doc.contact:
d.contact = self.doc.contact
else:
d.contact = webnotes.conn.get_value("Contact", {"email_id": email_addr}, "name") or None
if d.contact:
webnotes.conn.set(self.doc, "contact", d.contact)
if self.doc.lead:
d.lead = self.doc.lead
else:
d.lead = webnotes.conn.get_value("Lead", {"email_id": email_addr}, "name") or None
if d.lead:
webnotes.conn.set(self.doc, "lead", d.lead)
# not linked to any lead / contact, create new lead
if not d.lead and not d.contact:
d.lead = self.make_lead(d, email_addr[0])
webnotes.conn.set(self.doc, "lead", d.lead)
def make_lead(self, d, real_name):
d = webnotes.doc("Lead")
d.lead_name = real_name or d.email_address
d.email_id = d.email_address
d.source = "Email"
d.save(1)
return d.name
def close_ticket(self):
webnotes.conn.set(self.doc,'status','Closed')

64
support/doctype/support_ticket/support_ticket.txt
View File

@ -4,7 +4,7 @@
"docstatus": 0,
"creation": "2012-11-02 17:17:05",
"modified_by": "Administrator",
"modified": "2012-11-26 11:17:10"
"modified": "2012-11-26 12:54:25"
},
{
"autoname": "naming_series:",
@ -138,6 +138,22 @@
"depends_on": "eval:!doc.__islocal",
"permlevel": 1
},
{
"doctype": "DocField",
"label": "Lead",
"options": "Lead",
"fieldname": "lead",
"fieldtype": "Link",
"permlevel": 0
},
{
"doctype": "DocField",
"label": "Contact",
"options": "Contact",
"fieldname": "contact",
"fieldtype": "Link",
"permlevel": 0
},
{
"print_hide": 1,
"oldfieldtype": "Link",
@ -166,36 +182,6 @@
"permlevel": 2,
"in_filter": 1
},
{
"doctype": "DocField",
"label": "Address",
"fieldname": "address_display",
"fieldtype": "Small Text",
"permlevel": 2
},
{
"doctype": "DocField",
"label": "Contact Name",
"fieldname": "contact_display",
"fieldtype": "Data",
"permlevel": 2
},
{
"doctype": "DocField",
"label": "Mobile No",
"fieldname": "contact_mobile",
"fieldtype": "Data",
"permlevel": 2
},
{
"oldfieldtype": "Data",
"doctype": "DocField",
"label": "Contact Email",
"oldfieldname": "contact_no",
"fieldname": "contact_email",
"fieldtype": "Data",
"permlevel": 2
},
{
"default": "Today",
"oldfieldtype": "Date",
@ -225,20 +211,6 @@
"depends_on": "eval:!doc.__islocal",
"permlevel": 1
},
{
"depends_on": "eval:!doc.__islocal",
"search_index": 1,
"colour": "White:FFF",
"doctype": "DocField",
"label": "Allocated To",
"oldfieldname": "allocated_to",
"permlevel": 1,
"fieldname": "allocated_to",
"fieldtype": "Link",
"oldfieldtype": "Link",
"options": "Profile",
"in_filter": 1
},
{
"no_copy": 1,
"oldfieldtype": "Text",
@ -246,7 +218,7 @@
"label": "Resolution Details",
"oldfieldname": "resolution_details",
"fieldname": "resolution_details",
"fieldtype": "Text",
"fieldtype": "Small Text",
"depends_on": "eval:!doc.__islocal",
"permlevel": 1
},