Shiloh/brotherton-erpnext
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trying to fix support ticket

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This commit is contained in:
Anand Doshi 2012-03-06 17:09:53 +05:30
parent 2b60484bab
commit a872d81983
2 changed files with 11 additions and 9 deletions
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2
erpnext/home/__init__.py
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@ -47,7 +47,7 @@ feed_dict = {
# Support # Support
'Customer Issue': ['[%(status)s] %(description)s by %(customer_name)s', '#000080'], 'Customer Issue': ['[%(status)s] %(description)s by %(customer_name)s', '#000080'],
'Maintenance Visit':['To %(customer_name)s', '#4169E1'], 'Maintenance Visit':['To %(customer_name)s', '#4169E1'],
'Support Ticket': ['[%(status)s] %(subject)s', '#000080'], 'Support Ticket': ["[%(status)s] %(subject)s", '#000080'],
# Website # Website
'Web Page': ['%(title)s', '#000080'], 'Web Page': ['%(title)s', '#000080'],

14
erpnext/support/doctype/support_ticket/__init__.py
View File

@ -81,6 +81,7 @@ class SupportMailbox(POP3Mailbox):
st.make_response_record(content, mail.mail['From'], content_type) st.make_response_record(content, mail.mail['From'], content_type)
webnotes.conn.set(st.doc, 'status', 'Open') webnotes.conn.set(st.doc, 'status', 'Open')
update_feed(st.doc, 'on_update') update_feed(st.doc, 'on_update')
webnotes.conn.commit()
# extract attachments # extract attachments
self.save_attachments(st.doc, mail.attachments) self.save_attachments(st.doc, mail.attachments)
return return
@ -99,18 +100,19 @@ class SupportMailbox(POP3Mailbox):
d.naming_series = (opts and opts[0] and opts[0][0] and opts[0][0].split("\n")[0]) or 'SUP' d.naming_series = (opts and opts[0] and opts[0][0] and opts[0][0].split("\n")[0]) or 'SUP'
try: try:
d.save(1) d.save(1)
except:
d.description = 'Unable to extract message'
d.save(1)
else:
# update feed # update feed
update_feed(d, 'on_update') update_feed(d, 'on_update')
# send auto reply # send auto reply
self.send_auto_reply(d) self.send_auto_reply(d)
except: webnotes.conn.commit()
d.description = 'Unable to extract message'
d.save(1)
else:
# extract attachments # extract attachments
self.save_attachments(d, mail.attachments) self.save_attachments(d, mail.attachments)
@ -138,7 +140,7 @@ class SupportMailbox(POP3Mailbox):
""" """
Send auto reply to emails Send auto reply to emails
""" """
signature = self.email_settings.support_signature signature = self.email_settings.support_signature or ''
response = self.email_settings.support_autoreply or (""" response = self.email_settings.support_autoreply or ("""
A new Ticket has been raised for your query. If you have any additional information, please A new Ticket has been raised for your query. If you have any additional information, please
@ -148,7 +150,7 @@ We will get back to you as soon as possible
[This is an automatic response] [This is an automatic response]
""" + (signature or '')) """ + signature)
from webnotes.utils.email_lib import sendmail from webnotes.utils.email_lib import sendmail