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fixes to support ticket

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This commit is contained in:
Rushabh Mehta 2011-07-25 15:08:11 +05:30
parent e7eacb7c41
commit a1c232ac16
2 changed files with 63 additions and 21 deletions
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7
setup/doctype/email_settings/email_settings.py
View File

@ -1,6 +1,7 @@
import webnotes
sql = webnotes.conn.sql
from webnotes.utils import cint, cstr
class DocType:
def __init__(self,doc,doclist):
@ -26,10 +27,14 @@ class DocType:
Sets or cancels the event in the scheduler
"""
# update control panel
map(self.set_cp_value, 'outgoing_mail_server', 'mail_login', 'mail_password', 'auto_email_id', 'mail_port', 'use_ssl')
for f in ('outgoing_mail_server', 'mail_login', 'mail_password', 'auto_email_id', 'mail_port', 'use_ssl'):
self.set_cp_value(f)
# setup scheduler for support emails
if cint(self.doc.sync_support_mails):
if not (self.doc.support_host and self.doc.support_username and self.doc.support_password):
webnotes.msgprint("You must give the incoming POP3 settings for support emails to activiate mailbox integration", raise_exception=1)
from webnotes.utils.scheduler import set_event
set_event('support.doctype.support_ticket.get_support_mails', 60*5, 1)
else:

77
setup/doctype/email_settings/email_settings.txt
View File

@ -5,14 +5,14 @@
{
'creation': '2010-08-08 17:08:59',
'docstatus': 0,
'modified': '2011-07-25 11:07:14',
'modified': '2011-07-25 15:03:51',
'modified_by': 'Administrator',
'owner': 'harshada@webnotestech.com'
},
# These values are common for all DocType
{
'_last_update': '1300962303',
'_last_update': '1311586371',
'allow_copy': 1,
'allow_email': 1,
'allow_print': 1,
@ -24,7 +24,7 @@
'name': '__common__',
'section_style': 'Simple',
'server_code_error': ' ',
'version': 30
'version': 34
},
# These values are common for all DocField
@ -77,12 +77,21 @@
'label': 'Outgoing Mails'
},
# DocField
{
'doctype': 'DocField',
'fieldtype': 'HTML',
'idx': 2,
'label': '1',
'options': '<div class="help_box">Set your outgoing mail settings here. All system generated notifications, emails will go from this mail server</div>'
},
# DocField
{
'doctype': 'DocField',
'fieldname': 'outgoing_mail_server',
'fieldtype': 'Data',
'idx': 2,
'idx': 3,
'label': 'Outgoing Mail Server'
},
@ -91,7 +100,7 @@
'doctype': 'DocField',
'fieldname': 'mail_port',
'fieldtype': 'Data',
'idx': 3,
'idx': 4,
'label': 'Mail Port'
},
@ -100,7 +109,7 @@
'doctype': 'DocField',
'fieldname': 'use_ssl',
'fieldtype': 'Check',
'idx': 4,
'idx': 5,
'label': 'Use SSL'
},
@ -109,7 +118,7 @@
'doctype': 'DocField',
'fieldname': 'mail_login',
'fieldtype': 'Data',
'idx': 5,
'idx': 6,
'label': 'Login Id'
},
@ -118,7 +127,7 @@
'doctype': 'DocField',
'fieldname': 'mail_password',
'fieldtype': 'Password',
'idx': 6,
'idx': 7,
'label': 'Mail Password'
},
@ -127,43 +136,67 @@
'doctype': 'DocField',
'fieldname': 'auto_email_id',
'fieldtype': 'Data',
'idx': 7,
'idx': 8,
'label': 'Auto Email Id'
},
# DocField
{
'description': 'Set the POP3 email settings to pull emails directly from a mailbox and create Support Tickets',
'doctype': 'DocField',
'fieldtype': 'Section Break',
'idx': 8,
'idx': 9,
'label': 'Support Ticket Mail Settings'
},
# DocField
{
'doctype': 'DocField',
'fieldtype': 'HTML',
'idx': 10,
'label': '2',
'options': '<div class="help_box">To automatically create Support Tickets from your incoming mail, set your pop3 settings here.</div>'
},
# DocField
{
'doctype': 'DocField',
'fieldtype': 'Section Break',
'idx': 11,
'options': 'Simple'
},
# DocField
{
'colour': 'White:FFF',
'description': 'Check this to pull emails from your mailbox',
'doctype': 'DocField',
'fieldname': 'sync_support_mails',
'fieldtype': 'Check',
'idx': 9,
'idx': 12,
'label': 'Sync Support Mails'
},
# DocField
{
'colour': 'White:FFF',
'description': 'Your support email id - must be a valid email - this is where your emails will come!',
'doctype': 'DocField',
'fieldname': 'support_email',
'fieldtype': 'Data',
'idx': 10,
'idx': 13,
'label': 'Support Email'
},
# DocField
{
'colour': 'White:FFF',
'description': 'POP3 mail server (e.g. pop.gmail.com)',
'doctype': 'DocField',
'fieldname': 'support_host',
'fieldtype': 'Data',
'idx': 11,
'label': 'Mail Server'
'idx': 14,
'label': 'POP3 Mail Server'
},
# DocField
@ -171,7 +204,7 @@
'doctype': 'DocField',
'fieldname': 'support_use_ssl',
'fieldtype': 'Check',
'idx': 12,
'idx': 15,
'label': 'Use SSL'
},
@ -180,7 +213,7 @@
'doctype': 'DocField',
'fieldname': 'support_username',
'fieldtype': 'Data',
'idx': 13,
'idx': 16,
'label': 'User Name'
},
@ -189,7 +222,7 @@
'doctype': 'DocField',
'fieldname': 'support_password',
'fieldtype': 'Password',
'idx': 14,
'idx': 17,
'label': 'Support Password'
},
@ -197,24 +230,28 @@
{
'doctype': 'DocField',
'fieldtype': 'Column Break',
'idx': 15
'idx': 18
},
# DocField
{
'colour': 'White:FFF',
'description': 'Signature to be appended at the end of every email',
'doctype': 'DocField',
'fieldname': 'support_signature',
'fieldtype': 'Text',
'idx': 16,
'idx': 19,
'label': 'Signature'
},
# DocField
{
'colour': 'White:FFF',
'description': 'Autoreply when a new mail is received',
'doctype': 'DocField',
'fieldname': 'support_autoreply',
'fieldtype': 'Text',
'idx': 17,
'idx': 20,
'label': 'Autoreply'
}
]