diff --git a/erpnext/support/doctype/issue/issue.json b/erpnext/support/doctype/issue/issue.json
index 38b5395adf..30aa7319df 100644
--- a/erpnext/support/doctype/issue/issue.json
+++ b/erpnext/support/doctype/issue/issue.json
@@ -372,7 +372,7 @@
    "read_only": 1
   },
   {
-   "default": "Ongoing",
+   "default": "First Response Due",
    "depends_on": "eval: doc.service_level_agreement",
    "fieldname": "agreement_status",
    "fieldtype": "Select",
diff --git a/erpnext/support/doctype/service_level_agreement/service_level_agreement.py b/erpnext/support/doctype/service_level_agreement/service_level_agreement.py
index 7527adf2bf..50f31fde2d 100644
--- a/erpnext/support/doctype/service_level_agreement/service_level_agreement.py
+++ b/erpnext/support/doctype/service_level_agreement/service_level_agreement.py
@@ -625,7 +625,7 @@ def reset_resolution_metrics(doc):
 		doc.user_resolution_time = None
 
 	if doc.meta.has_field("agreement_status"):
-		doc.agreement_status = "Ongoing"
+		doc.agreement_status = "First Response Due"
 
 
 # called via hooks on communication update