refactor: dashboard indicator when SLA is on hold

erpnext/support/doctype/issue/issue.js

@@ -38,12 +38,23 @@ frappe.ui.form.on("Issue", {
 	},
 
 	refresh: function (frm) {
-
 		if (frm.doc.status !== "Closed" && frm.doc.agreement_fulfilled === "Ongoing") {
 			if (frm.doc.service_level_agreement) {
-				if (frm.doc.status == "Replied") {
+				frappe.call({
+					'method': 'frappe.client.get',
+					args: {
+						doctype: 'Support Settings',
+						name: 'Support Settings'
+					},
+					callback: function(data) {
+						let statuses = data.message.pause_sla_on_status;
+						const hold_statuses = [];
+						$.each(statuses, (_i, entry) => {
+							hold_statuses.push(entry.status);
+						});
+						if (hold_statuses.includes(frm.doc.status)) {
 							frm.dashboard.clear_headline();
-					let message = {"indicator": "orange", "msg": __("Replied {0}", [frappe.datetime.comment_when(frm.doc.on_hold_since)])};
+							let message = {"indicator": "orange", "msg": __("SLA is on hold since {0}", [moment(frm.doc.on_hold_since).fromNow(true)])};
 							frm.dashboard.set_headline_alert(
 								'<div class="row">' +
 									'<div class="col-xs-12">' +
@@ -55,6 +66,8 @@ frappe.ui.form.on("Issue", {
 							set_time_to_resolve_and_response(frm);
 						}
 					}
+				});
+			}
 
 			frm.add_custom_button(__("Close"), function () {
 				frm.set_value("status", "Closed");
@@ -67,6 +80,7 @@ frappe.ui.form.on("Issue", {
 					frm: frm
 				});
 			}, __("Make"));
+
 		} else {
 			if (frm.doc.service_level_agreement) {
 				frm.dashboard.clear_headline();