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fix: Get available employees from communication medium

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This commit is contained in:
Suraj Shetty 2019-06-06 11:24:31 +05:30
parent 44c0e9d549
commit 87645e98ad
2 changed files with 26 additions and 17 deletions
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14
erpnext/crm/doctype/utils.py
View File

@ -79,4 +79,18 @@ def add_call_summary(docname, summary):
call_log.call_summary += '<br>' + content
call_log.save(ignore_permissions=True)
def get_employee_emails_for_popup():
employee_emails = []
now_time = frappe.utils.nowtime()
weekday = frappe.utils.get_weekday()
available_employee_groups = frappe.db.sql("""SELECT `parent`, `employee_group`
FROM `tabCommunication Medium Timeslot`
WHERE `day_of_week` = %s AND
%s BETWEEN `from_time` AND `to_time`
""", (weekday, now_time), as_dict=1)
for group in available_employee_groups:
employee_emails += [e.user_id for e in frappe.get_doc('Employee Group', group.employee_group).employee_list]
return employee_emails

29
erpnext/erpnext_integrations/exotel_integration.py
View File

@ -1,5 +1,5 @@
import frappe
from erpnext.crm.doctype.utils import get_document_with_phone_number
from erpnext.crm.doctype.utils import get_document_with_phone_number, get_employee_emails_for_popup
import requests
# api/method/erpnext.erpnext_integrations.exotel_integration.handle_incoming_call
@ -9,39 +9,34 @@ def handle_incoming_call(*args, **kwargs):
exotel_settings = get_exotel_settings()
if not exotel_settings.enabled: return
employee_email = kwargs.get('AgentEmail')
status = kwargs.get('Status')
if status == 'free':
# call disconnected for agent
# "and get_call_status(kwargs.get('CallSid')) in ['in-progress']" - additional check to ensure if the call was redirected
frappe.publish_realtime('call_disconnected', user=employee_email)
return
call_log = get_call_log(kwargs)
data = frappe._dict({
'call_from': kwargs.get('CallFrom'),
'agent_email': kwargs.get('AgentEmail'),
'call_type': kwargs.get('Direction'),
'call_log': call_log,
'call_status_method': 'erpnext.erpnext_integrations.exotel_integration.get_call_status'
})
frappe.publish_realtime('show_call_popup', data, user=data.agent_email)
employee_emails = get_employee_emails_for_popup()
for email in employee_emails:
frappe.publish_realtime('show_call_popup', call_log, user=email)
@frappe.whitelist(allow_guest=True)
def handle_end_call(*args, **kwargs):
close_call_log(kwargs)
frappe.publish_realtime('call_disconnected', data=kwargs.get('CallSid'))
update_call_log(kwargs, 'Completed')
@frappe.whitelist(allow_guest=True)
def handle_missed_call(*args, **kwargs):
close_call_log(kwargs)
frappe.publish_realtime('call_disconnected', data=kwargs.get('CallSid'))
update_call_log(kwargs, 'Missed')
def close_call_log(call_payload):
call_log = get_call_log(call_payload)
def update_call_log(call_payload, status):
call_log = get_call_log(call_payload, False)
if call_log:
call_log.status = 'Closed'
call_log.call_status = status
call_log.call_duration = call_payload.get('DialCallDuration') or 0
call_log.save(ignore_permissions=True)
frappe.db.commit()