diff --git a/hr/doctype/job_applicant/job_applicant.py b/hr/doctype/job_applicant/job_applicant.py
index 981a08bdc2..99272303d0 100644
--- a/hr/doctype/job_applicant/job_applicant.py
+++ b/hr/doctype/job_applicant/job_applicant.py
@@ -6,6 +6,7 @@
 from __future__ import unicode_literals
 import webnotes
 from utilities.transaction_base import TransactionBase
+from webnotes.utils import extract_email_id
 
 class DocType(TransactionBase):
 	def __init__(self, d, dl):
@@ -15,7 +16,7 @@ class DocType(TransactionBase):
 		return webnotes.conn.get_value('Jobs Email Settings',None,'email_id')
 		
 	def on_communication(self, comm):
-		if webnotes.conn.get_value("Profile", comm.sender, "user_type")=="System User":
+		if webnotes.conn.get_value("Profile", extract_email_id(comm.sender), "user_type")=="System User":
 			status = "Replied"
 		else:
 			status = "Open"
diff --git a/selling/doctype/lead/lead.py b/selling/doctype/lead/lead.py
index 95c8af8662..1aff8c865c 100644
--- a/selling/doctype/lead/lead.py
+++ b/selling/doctype/lead/lead.py
@@ -4,7 +4,7 @@
 from __future__ import unicode_literals
 import webnotes
 from webnotes import _
-from webnotes.utils import cstr, validate_email_add, cint
+from webnotes.utils import cstr, validate_email_add, cint, extract_email_id
 from webnotes import session, msgprint
 
 sql = webnotes.conn.sql
@@ -30,7 +30,7 @@ class DocType(SellingController):
 
 	def on_communication(self, comm):
 		if comm.sender == self.get_sender(comm) or \
-			webnotes.conn.get_value("Profile", comm.sender, "user_type")=="System User":
+			webnotes.conn.get_value("Profile", extract_email_id(comm.sender), "user_type")=="System User":
 				status = "Replied"
 		else:
 			status = "Open"
diff --git a/support/doctype/support_ticket/support_ticket.py b/support/doctype/support_ticket/support_ticket.py
index 66f6867d1c..9f364807d4 100644
--- a/support/doctype/support_ticket/support_ticket.py
+++ b/support/doctype/support_ticket/support_ticket.py
@@ -5,7 +5,7 @@ from __future__ import unicode_literals
 import webnotes
 
 from utilities.transaction_base import TransactionBase
-from webnotes.utils import now
+from webnotes.utils import now, extract_email_id
 
 class DocType(TransactionBase):
 	def __init__(self, doc, doclist=[]):
@@ -35,7 +35,7 @@ class DocType(TransactionBase):
 		
 	def on_communication(self, comm):
 		if comm.sender == self.get_sender(comm) or \
-			webnotes.conn.get_value("Profile", comm.sender, "user_type")=="System User":
+			webnotes.conn.get_value("Profile", extract_email_id(comm.sender), "user_type")=="System User":
 				self.doc.status = "Waiting for Customer"
 		else:
 			self.doc.status = "Open"
diff --git a/utilities/doctype/contact/contact.py b/utilities/doctype/contact/contact.py
index 566e857f06..a116edbdc2 100644
--- a/utilities/doctype/contact/contact.py
+++ b/utilities/doctype/contact/contact.py
@@ -3,7 +3,7 @@
 
 from __future__ import unicode_literals
 import webnotes
-from webnotes.utils import cstr
+from webnotes.utils import cstr, extract_email_id
 
 from utilities.transaction_base import TransactionBase
 
@@ -13,7 +13,7 @@ class DocType(TransactionBase):
 		self.doclist = doclist
 
 	def on_communication(self, comm):
-		if webnotes.conn.get_value("Profile", comm.sender, "user_type")=="System User":
+		if webnotes.conn.get_value("Profile", extract_email_id(comm.sender), "user_type")=="System User":
 			status = "Replied"
 		else:
 			status = "Open"