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test: issue closing after being on hold

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This commit is contained in:
Saqib Ansari 2021-11-27 17:14:58 +05:30
parent 267cc35850
commit 79f8159ab9
2 changed files with 27 additions and 1 deletions
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26
erpnext/support/doctype/issue/test_issue.py
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@ -142,6 +142,32 @@ class TestIssue(TestSetUp):
issue.reload()
self.assertEqual(flt(issue.total_hold_time, 2), 2700)
def test_issue_close_after_on_hold(self):
creation = get_datetime("2021-11-01 19:00")
issue = make_issue(creation, index=1)
create_communication(issue.name, "test@example.com", "Received", creation)
# send a reply within SLA
creation = get_datetime("2021-11-02 11:00")
create_communication(issue.name, "test@admin.com", "Sent", creation)
frappe.flags.current_time = creation
issue.reload()
issue.status = 'Replied'
issue.save()
self.assertEqual(issue.on_hold_since, frappe.flags.current_time)
# close the issue after being on hold for 20 days
frappe.flags.current_time = get_datetime("2021-11-22 01:00")
issue.status = 'Closed'
issue.save()
self.assertEqual(issue.resolution_by, get_datetime('2021-11-22 06:00:00'))
self.assertEqual(issue.resolution_date, get_datetime('2021-11-22 01:00:00'))
self.assertEqual(issue.agreement_status, 'Fulfilled')
class TestFirstResponseTime(TestSetUp):
# working hours used in all cases: Mon-Fri, 10am to 6pm
# all dates are in the mm-dd-yyyy format

2
erpnext/support/doctype/service_level_agreement/service_level_agreement.py
View File

@ -642,7 +642,7 @@ def reset_expected_response_and_resolution(doc):
def set_response_by_and_variance(doc, start_date_time, priority):
if doc.meta.has_field("response_by"):
doc.response_by = get_expected_time_for(parameter="response", service_level=priority, start_date_time=start_date_time)
if doc.meta.has_field("total_hold_time") and doc.get('total_hold_time'):
if doc.meta.has_field("total_hold_time") and doc.get('total_hold_time') and not doc.get('first_responded_on'):
doc.response_by = add_to_date(doc.response_by, seconds=round(doc.get('total_hold_time')))
if doc.meta.has_field("response_by_variance") and not doc.get('first_responded_on'):