Apply naming series when saving support ticket for 1st time
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@ -67,6 +67,9 @@ class SupportMailbox(POP3Mailbox):
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self.save_attachments(st.doc, mail.attachments)
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self.save_attachments(st.doc, mail.attachments)
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return
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return
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opts = webnotes.conn.sql("""\
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SELECT options FROM tabDocField
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WHERE parent='Support Ticket' AND fieldname='naming_series'""")
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# new ticket
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# new ticket
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from webnotes.model.doc import Document
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from webnotes.model.doc import Document
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d = Document('Support Ticket')
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d = Document('Support Ticket')
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@ -75,6 +78,7 @@ class SupportMailbox(POP3Mailbox):
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d.raised_by = mail.mail['From']
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d.raised_by = mail.mail['From']
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d.content_type = content_type
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d.content_type = content_type
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d.status = 'Open'
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d.status = 'Open'
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d.naming_series = (opts and opts[0] and opts[0][0] and opts[0][0].split("\n")[0]) or 'SUP'
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try:
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try:
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d.save(1)
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d.save(1)
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