fix: make datetime objects readable (#27301)
* fix: Make datetime objects readable * fix: Remove unused imports
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@ -26,58 +26,58 @@ class TestSetUp(unittest.TestCase):
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class TestIssue(TestSetUp):
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def test_response_time_and_resolution_time_based_on_different_sla(self):
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creation = datetime.datetime(2019, 3, 4, 12, 0)
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creation = get_datetime("2019-03-04 12:00")
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# make issue with customer specific SLA
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customer = create_customer("_Test Customer", "__Test SLA Customer Group", "__Test SLA Territory")
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issue = make_issue(creation, "_Test Customer", 1)
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self.assertEqual(issue.response_by, datetime.datetime(2019, 3, 4, 14, 0))
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self.assertEqual(issue.resolution_by, datetime.datetime(2019, 3, 4, 15, 0))
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self.assertEqual(issue.response_by, get_datetime("2019-03-04 14:00"))
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self.assertEqual(issue.resolution_by, get_datetime("2019-03-04 15:00"))
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# make issue with customer_group specific SLA
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customer = create_customer("__Test Customer", "_Test SLA Customer Group", "__Test SLA Territory")
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issue = make_issue(creation, "__Test Customer", 2)
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self.assertEqual(issue.response_by, datetime.datetime(2019, 3, 4, 14, 0))
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self.assertEqual(issue.resolution_by, datetime.datetime(2019, 3, 4, 15, 0))
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self.assertEqual(issue.response_by, get_datetime("2019-03-04 14:00"))
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self.assertEqual(issue.resolution_by, get_datetime("2019-03-04 15:00"))
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# make issue with territory specific SLA
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customer = create_customer("___Test Customer", "__Test SLA Customer Group", "_Test SLA Territory")
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issue = make_issue(creation, "___Test Customer", 3)
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self.assertEqual(issue.response_by, datetime.datetime(2019, 3, 4, 14, 0))
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self.assertEqual(issue.resolution_by, datetime.datetime(2019, 3, 4, 15, 0))
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self.assertEqual(issue.response_by, get_datetime("2019-03-04 14:00"))
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self.assertEqual(issue.resolution_by, get_datetime("2019-03-04 15:00"))
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# make issue with default SLA
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issue = make_issue(creation=creation, index=4)
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self.assertEqual(issue.response_by, datetime.datetime(2019, 3, 4, 16, 0))
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self.assertEqual(issue.resolution_by, datetime.datetime(2019, 3, 4, 18, 0))
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self.assertEqual(issue.response_by, get_datetime("2019-03-04 16:00"))
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self.assertEqual(issue.resolution_by, get_datetime("2019-03-04 18:00"))
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# make issue with default SLA before working hours
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creation = datetime.datetime(2019, 3, 4, 7, 0)
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creation = get_datetime("2019-03-04 7:00")
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issue = make_issue(creation=creation, index=5)
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self.assertEqual(issue.response_by, datetime.datetime(2019, 3, 4, 14, 0))
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self.assertEqual(issue.resolution_by, datetime.datetime(2019, 3, 4, 16, 0))
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self.assertEqual(issue.response_by, get_datetime("2019-03-04 14:00"))
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self.assertEqual(issue.resolution_by, get_datetime("2019-03-04 16:00"))
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# make issue with default SLA after working hours
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creation = datetime.datetime(2019, 3, 4, 20, 0)
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creation = get_datetime("2019-03-04 20:00")
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issue = make_issue(creation, index=6)
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self.assertEqual(issue.response_by, datetime.datetime(2019, 3, 6, 14, 0))
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self.assertEqual(issue.resolution_by, datetime.datetime(2019, 3, 6, 16, 0))
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self.assertEqual(issue.response_by, get_datetime("2019-03-06 14:00"))
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self.assertEqual(issue.resolution_by, get_datetime("2019-03-06 16:00"))
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# make issue with default SLA next day
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creation = datetime.datetime(2019, 3, 4, 14, 0)
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creation = get_datetime("2019-03-04 14:00")
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issue = make_issue(creation=creation, index=7)
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self.assertEqual(issue.response_by, datetime.datetime(2019, 3, 4, 18, 0))
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self.assertEqual(issue.resolution_by, datetime.datetime(2019, 3, 6, 12, 0))
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self.assertEqual(issue.response_by, get_datetime("2019-03-04 18:00"))
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self.assertEqual(issue.resolution_by, get_datetime("2019-03-06 12:00"))
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frappe.flags.current_time = datetime.datetime(2019, 3, 4, 15, 0)
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frappe.flags.current_time = get_datetime("2019-03-04 15:00")
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issue.reload()
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issue.status = 'Closed'
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issue.save()
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@ -85,21 +85,21 @@ class TestIssue(TestSetUp):
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self.assertEqual(issue.agreement_status, 'Fulfilled')
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def test_issue_metrics(self):
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creation = datetime.datetime(2020, 3, 4, 4, 0)
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creation = get_datetime("2020-03-04 4:00")
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issue = make_issue(creation, index=1)
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create_communication(issue.name, "test@example.com", "Received", creation)
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creation = datetime.datetime(2020, 3, 4, 4, 15)
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creation = get_datetime("2020-03-04 4:15")
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create_communication(issue.name, "test@admin.com", "Sent", creation)
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creation = datetime.datetime(2020, 3, 4, 5, 0)
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creation = get_datetime("2020-03-04 5:00")
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create_communication(issue.name, "test@example.com", "Received", creation)
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creation = datetime.datetime(2020, 3, 4, 5, 5)
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creation = get_datetime("2020-03-04 5:05")
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create_communication(issue.name, "test@admin.com", "Sent", creation)
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frappe.flags.current_time = datetime.datetime(2020, 3, 4, 5, 5)
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frappe.flags.current_time = get_datetime("2020-03-04 5:05")
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issue.reload()
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issue.status = 'Closed'
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issue.save()
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@ -109,33 +109,33 @@ class TestIssue(TestSetUp):
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self.assertEqual(issue.user_resolution_time, 1200)
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def test_hold_time_on_replied(self):
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creation = datetime.datetime(2020, 3, 4, 4, 0)
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creation = get_datetime("2020-03-04 4:00")
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issue = make_issue(creation, index=1)
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create_communication(issue.name, "test@example.com", "Received", creation)
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creation = datetime.datetime(2020, 3, 4, 4, 15)
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creation = get_datetime("2020-03-04 4:15")
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create_communication(issue.name, "test@admin.com", "Sent", creation)
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frappe.flags.current_time = datetime.datetime(2020, 3, 4, 4, 15)
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frappe.flags.current_time = get_datetime("2020-03-04 4:15")
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issue.reload()
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issue.status = 'Replied'
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issue.save()
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self.assertEqual(issue.on_hold_since, frappe.flags.current_time)
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creation = datetime.datetime(2020, 3, 4, 5, 0)
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frappe.flags.current_time = datetime.datetime(2020, 3, 4, 5, 0)
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creation = get_datetime("2020-03-04 5:00")
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frappe.flags.current_time = get_datetime("2020-03-04 5:00")
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create_communication(issue.name, "test@example.com", "Received", creation)
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issue.reload()
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self.assertEqual(flt(issue.total_hold_time, 2), 2700)
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self.assertEqual(issue.resolution_by, datetime.datetime(2020, 3, 4, 16, 45))
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self.assertEqual(issue.resolution_by, get_datetime("2020-03-04 16:45"))
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creation = datetime.datetime(2020, 3, 4, 5, 5)
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creation = get_datetime("2020-03-04 5:05")
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create_communication(issue.name, "test@admin.com", "Sent", creation)
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frappe.flags.current_time = datetime.datetime(2020, 3, 4, 5, 5)
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frappe.flags.current_time = get_datetime("2020-03-04 5:05")
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issue.reload()
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issue.status = 'Closed'
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issue.save()
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