From 619dc6fcf8f669d94574a3f3089632258fa49114 Mon Sep 17 00:00:00 2001
From: Anand Doshi <anand@erpnext.com>
Date: Fri, 1 Mar 2013 16:12:37 +0530
Subject: [PATCH] send support ticket response at the end of all operations
---
support/doctype/support_ticket/get_support_mails.py | 10 ++++++----
1 file changed, 6 insertions(+), 4 deletions(-)
diff --git a/support/doctype/support_ticket/get_support_mails.py b/support/doctype/support_ticket/get_support_mails.py
index a91d483200..d1fe0dc8da 100644
--- a/support/doctype/support_ticket/get_support_mails.py
+++ b/support/doctype/support_ticket/get_support_mails.py
@@ -36,6 +36,7 @@ class SupportMailbox(POP3Mailbox):
return
thread_id = mail.get_thread_id()
ticket = None
+ new_ticket = False
if thread_id and webnotes.conn.exists("Support Ticket", thread_id):
ticket = webnotes.bean("Support Ticket", thread_id)
@@ -52,16 +53,17 @@ class SupportMailbox(POP3Mailbox):
"status": "Open"
}])
ticket.insert()
-
- if cint(self.email_settings.send_autoreply):
- if "mailer-daemon" not in mail.from_email.lower():
- self.send_auto_reply(ticket.doc)
+ new_ticket = True
mail.save_attachments_in_doc(ticket.doc)
make(content=mail.content, sender=mail.from_email, subject = ticket.doc.subject,
doctype="Support Ticket", name=ticket.doc.name,
lead = ticket.doc.lead, contact=ticket.doc.contact, date=mail.date)
+
+ if new_ticket and cint(self.email_settings.send_autoreply) and \
+ "mailer-daemon" not in mail.from_email.lower():
+ self.send_auto_reply(ticket.doc)
def send_auto_reply(self, d):
signature = self.email_settings.fields.get('support_signature') or ''