Merge branch 'master' of github.com:webnotes/erpnext
This commit is contained in:
commit
59929db5c8
0
hr/doctype/job_applicant/__init__.py
Normal file
0
hr/doctype/job_applicant/__init__.py
Normal file
55
hr/doctype/job_applicant/get_job_applications.py
Normal file
55
hr/doctype/job_applicant/get_job_applications.py
Normal file
@ -0,0 +1,55 @@
|
||||
# ERPNext - web based ERP (http://erpnext.com)
|
||||
# Copyright (C) 2012 Web Notes Technologies Pvt Ltd
|
||||
#
|
||||
# This program is free software: you can redistribute it and/or modify
|
||||
# it under the terms of the GNU General Public License as published by
|
||||
# the Free Software Foundation, either version 3 of the License, or
|
||||
# (at your option) any later version.
|
||||
#
|
||||
# This program is distributed in the hope that it will be useful,
|
||||
# but WITHOUT ANY WARRANTY; without even the implied warranty of
|
||||
# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
|
||||
# GNU General Public License for more details.
|
||||
#
|
||||
# You should have received a copy of the GNU General Public License
|
||||
# along with this program. If not, see <http://www.gnu.org/licenses/>.
|
||||
|
||||
from __future__ import unicode_literals
|
||||
import webnotes
|
||||
from webnotes.utils import cstr, cint
|
||||
from webnotes.utils.email_lib.receive import POP3Mailbox
|
||||
from core.doctype.communication.communication import make
|
||||
|
||||
class JobsMailbox(POP3Mailbox):
|
||||
def setup(self):
|
||||
self.settings = webnotes.doc("Jobs Email Settings", "Jobs Email Settings")
|
||||
|
||||
def check_mails(self):
|
||||
return webnotes.conn.sql("select user from tabSessions where \
|
||||
time_to_sec(timediff(now(), lastupdate)) < 1800")
|
||||
|
||||
def get_existing_application(self, email_id):
|
||||
name = webnotes.conn.sql("""select name from `tabJob Applicant` where
|
||||
email_id = %s""", email_id)
|
||||
return name and name[0][0] or None
|
||||
|
||||
def process_message(self, mail):
|
||||
name = self.get_existing_application(mail.from_email)
|
||||
if name:
|
||||
applicant = webnotes.model_wrapper("Job Applicant", name)
|
||||
else:
|
||||
applicant = webnotes.model_wrapper({
|
||||
"doctype":"Job Applicant",
|
||||
"applicant_name": mail.from_real_name or mail.from_email,
|
||||
"email_id": mail.from_email
|
||||
})
|
||||
applicant.insert()
|
||||
|
||||
mail.save_attachments_in_doc(applicant.doc)
|
||||
|
||||
make(content=mail.content, sender=mail.from_email,
|
||||
doctype="Job Applicant", name=applicant.doc.name, set_lead=False)
|
||||
|
||||
def get_job_applications():
|
||||
if cint(webnotes.conn.get_value('Jobs Email Settings', None, 'extract_emails')):
|
||||
JobsMailbox()
|
22
hr/doctype/job_applicant/job_applicant.js
Normal file
22
hr/doctype/job_applicant/job_applicant.js
Normal file
@ -0,0 +1,22 @@
|
||||
// For license information, please see license.txt
|
||||
|
||||
cur_frm.cscript = {
|
||||
refresh: function(doc) {
|
||||
cur_frm.set_intro("");
|
||||
if(doc.extract_emails) {
|
||||
cur_frm.set_intro(wn._("Active: Will extract emails from ") + doc.email_id);
|
||||
} else {
|
||||
cur_frm.set_intro(wn._("Not Active"));
|
||||
}
|
||||
cur_frm.cscript.make_listing(doc);
|
||||
},
|
||||
make_listing: function(doc) {
|
||||
var wrapper = cur_frm.fields_dict['thread_html'].wrapper;
|
||||
cur_frm.communication_view = new wn.views.CommunicationList({
|
||||
list: comm_list,
|
||||
parent: wn.model.get("Communication", {"job_applicant": doc.name}),
|
||||
doc: doc,
|
||||
recipients: doc.email_id
|
||||
})
|
||||
},
|
||||
}
|
8
hr/doctype/job_applicant/job_applicant.py
Normal file
8
hr/doctype/job_applicant/job_applicant.py
Normal file
@ -0,0 +1,8 @@
|
||||
# For license information, please see license.txt
|
||||
|
||||
from __future__ import unicode_literals
|
||||
import webnotes
|
||||
|
||||
class DocType:
|
||||
def __init__(self, d, dl):
|
||||
self.doc, self.doclist = d, dl
|
90
hr/doctype/job_applicant/job_applicant.txt
Normal file
90
hr/doctype/job_applicant/job_applicant.txt
Normal file
@ -0,0 +1,90 @@
|
||||
[
|
||||
{
|
||||
"owner": "Administrator",
|
||||
"docstatus": 0,
|
||||
"creation": "2013-01-15 16:32:13",
|
||||
"modified_by": "Administrator",
|
||||
"modified": "2013-01-15 17:08:46"
|
||||
},
|
||||
{
|
||||
"autoname": "field:applicant_name",
|
||||
"description": "Applicant for a Job",
|
||||
"doctype": "DocType",
|
||||
"module": "HR",
|
||||
"document_type": "Transaction",
|
||||
"name": "__common__"
|
||||
},
|
||||
{
|
||||
"name": "__common__",
|
||||
"parent": "Job Applicant",
|
||||
"doctype": "DocField",
|
||||
"parenttype": "DocType",
|
||||
"permlevel": 0,
|
||||
"parentfield": "fields"
|
||||
},
|
||||
{
|
||||
"parent": "Job Applicant",
|
||||
"read": 1,
|
||||
"cancel": 1,
|
||||
"name": "__common__",
|
||||
"create": 1,
|
||||
"doctype": "DocPerm",
|
||||
"write": 1,
|
||||
"parenttype": "DocType",
|
||||
"role": "HR User",
|
||||
"report": 1,
|
||||
"permlevel": 0,
|
||||
"parentfield": "permissions"
|
||||
},
|
||||
{
|
||||
"name": "Job Applicant",
|
||||
"doctype": "DocType"
|
||||
},
|
||||
{
|
||||
"doctype": "DocField",
|
||||
"label": "Applicant Name",
|
||||
"fieldname": "applicant_name",
|
||||
"fieldtype": "Data",
|
||||
"reqd": 1
|
||||
},
|
||||
{
|
||||
"doctype": "DocField",
|
||||
"label": "Email Id",
|
||||
"fieldname": "email_id",
|
||||
"fieldtype": "Data"
|
||||
},
|
||||
{
|
||||
"doctype": "DocField",
|
||||
"label": "Status",
|
||||
"fieldname": "status",
|
||||
"fieldtype": "Select",
|
||||
"options": "Open\nReject\nHold"
|
||||
},
|
||||
{
|
||||
"doctype": "DocField",
|
||||
"width": "50%",
|
||||
"fieldname": "column_break_3",
|
||||
"fieldtype": "Column Break"
|
||||
},
|
||||
{
|
||||
"doctype": "DocField",
|
||||
"label": "Job Opening",
|
||||
"fieldname": "job_opening",
|
||||
"fieldtype": "Link",
|
||||
"options": "Job Opening"
|
||||
},
|
||||
{
|
||||
"doctype": "DocField",
|
||||
"fieldname": "section_break_5",
|
||||
"fieldtype": "Section Break"
|
||||
},
|
||||
{
|
||||
"doctype": "DocField",
|
||||
"label": "Thread HTML",
|
||||
"fieldname": "thread_html",
|
||||
"fieldtype": "HTML"
|
||||
},
|
||||
{
|
||||
"doctype": "DocPerm"
|
||||
}
|
||||
]
|
0
hr/doctype/job_opening/__init__.py
Normal file
0
hr/doctype/job_opening/__init__.py
Normal file
8
hr/doctype/job_opening/job_opening.py
Normal file
8
hr/doctype/job_opening/job_opening.py
Normal file
@ -0,0 +1,8 @@
|
||||
# For license information, please see license.txt
|
||||
|
||||
from __future__ import unicode_literals
|
||||
import webnotes
|
||||
|
||||
class DocType:
|
||||
def __init__(self, d, dl):
|
||||
self.doc, self.doclist = d, dl
|
67
hr/doctype/job_opening/job_opening.txt
Normal file
67
hr/doctype/job_opening/job_opening.txt
Normal file
@ -0,0 +1,67 @@
|
||||
[
|
||||
{
|
||||
"owner": "Administrator",
|
||||
"docstatus": 0,
|
||||
"creation": "2013-01-15 16:13:36",
|
||||
"modified_by": "Administrator",
|
||||
"modified": "2013-01-15 16:43:05"
|
||||
},
|
||||
{
|
||||
"autoname": "field:job_title",
|
||||
"description": "Description of a Job Opening",
|
||||
"doctype": "DocType",
|
||||
"module": "HR",
|
||||
"document_type": "Transaction",
|
||||
"name": "__common__"
|
||||
},
|
||||
{
|
||||
"name": "__common__",
|
||||
"parent": "Job Opening",
|
||||
"doctype": "DocField",
|
||||
"parenttype": "DocType",
|
||||
"permlevel": 0,
|
||||
"parentfield": "fields"
|
||||
},
|
||||
{
|
||||
"parent": "Job Opening",
|
||||
"read": 1,
|
||||
"cancel": 1,
|
||||
"name": "__common__",
|
||||
"create": 1,
|
||||
"doctype": "DocPerm",
|
||||
"write": 1,
|
||||
"parenttype": "DocType",
|
||||
"role": "HR User",
|
||||
"report": 1,
|
||||
"permlevel": 0,
|
||||
"parentfield": "permissions"
|
||||
},
|
||||
{
|
||||
"name": "Job Opening",
|
||||
"doctype": "DocType"
|
||||
},
|
||||
{
|
||||
"doctype": "DocField",
|
||||
"label": "Job Title",
|
||||
"fieldname": "job_title",
|
||||
"fieldtype": "Data",
|
||||
"reqd": 1
|
||||
},
|
||||
{
|
||||
"doctype": "DocField",
|
||||
"label": "Status",
|
||||
"fieldname": "status",
|
||||
"fieldtype": "Select",
|
||||
"options": "Open\nClosed"
|
||||
},
|
||||
{
|
||||
"description": "Job profile, qualifications required etc.",
|
||||
"doctype": "DocField",
|
||||
"label": "Description",
|
||||
"fieldname": "description",
|
||||
"fieldtype": "Text Editor"
|
||||
},
|
||||
{
|
||||
"doctype": "DocPerm"
|
||||
}
|
||||
]
|
0
setup/doctype/jobs_email_settings/__init__.py
Normal file
0
setup/doctype/jobs_email_settings/__init__.py
Normal file
12
setup/doctype/jobs_email_settings/jobs_email_settings.js
Normal file
12
setup/doctype/jobs_email_settings/jobs_email_settings.js
Normal file
@ -0,0 +1,12 @@
|
||||
// For license information, please see license.txt
|
||||
|
||||
cur_frm.cscript = {
|
||||
refresh: function(doc) {
|
||||
cur_frm.set_intro("");
|
||||
if(doc.extract_emails) {
|
||||
cur_frm.set_intro(wn._("Active: Will extract emails from ") + doc.email_id);
|
||||
} else {
|
||||
cur_frm.set_intro(wn._("Not Active"));
|
||||
}
|
||||
}
|
||||
}
|
17
setup/doctype/jobs_email_settings/jobs_email_settings.py
Normal file
17
setup/doctype/jobs_email_settings/jobs_email_settings.py
Normal file
@ -0,0 +1,17 @@
|
||||
# For license information, please see license.txt
|
||||
|
||||
from __future__ import unicode_literals
|
||||
import webnotes
|
||||
from webnotes import _
|
||||
from webnotes.utils import cint
|
||||
|
||||
class DocType:
|
||||
def __init__(self, d, dl):
|
||||
self.doc, self.doclist = d, dl
|
||||
|
||||
def validate(self):
|
||||
if cint(self.doc.extract_emails) and not (self.doc.email_id and self.doc.host and \
|
||||
self.doc.username and self.doc.password):
|
||||
|
||||
webnotes.msgprint(_("""Host, Email and Password required if emails are to be pulled"""),
|
||||
raise_exception=True)
|
89
setup/doctype/jobs_email_settings/jobs_email_settings.txt
Normal file
89
setup/doctype/jobs_email_settings/jobs_email_settings.txt
Normal file
@ -0,0 +1,89 @@
|
||||
[
|
||||
{
|
||||
"owner": "Administrator",
|
||||
"docstatus": 0,
|
||||
"creation": "2013-01-15 16:50:01",
|
||||
"modified_by": "Administrator",
|
||||
"modified": "2013-01-15 16:57:08"
|
||||
},
|
||||
{
|
||||
"issingle": 1,
|
||||
"description": "Email settings for jobs email id \"jobs@example.com\"",
|
||||
"doctype": "DocType",
|
||||
"module": "Setup",
|
||||
"name": "__common__"
|
||||
},
|
||||
{
|
||||
"name": "__common__",
|
||||
"parent": "Jobs Email Settings",
|
||||
"doctype": "DocField",
|
||||
"parenttype": "DocType",
|
||||
"permlevel": 0,
|
||||
"parentfield": "fields"
|
||||
},
|
||||
{
|
||||
"parent": "Jobs Email Settings",
|
||||
"read": 1,
|
||||
"name": "__common__",
|
||||
"create": 1,
|
||||
"doctype": "DocPerm",
|
||||
"write": 1,
|
||||
"parenttype": "DocType",
|
||||
"role": "System Manager",
|
||||
"permlevel": 0,
|
||||
"parentfield": "permissions"
|
||||
},
|
||||
{
|
||||
"name": "Jobs Email Settings",
|
||||
"doctype": "DocType"
|
||||
},
|
||||
{
|
||||
"description": "Settings to extract Job Applicants from a mailbox e.g. \"jobs@example.com\"",
|
||||
"doctype": "DocField",
|
||||
"label": "POP3 Mail Settings",
|
||||
"fieldname": "pop3_mail_settings",
|
||||
"fieldtype": "Section Break"
|
||||
},
|
||||
{
|
||||
"description": "Check to activate",
|
||||
"doctype": "DocField",
|
||||
"label": "Extract Emails",
|
||||
"fieldname": "extract_emails",
|
||||
"fieldtype": "Check"
|
||||
},
|
||||
{
|
||||
"description": "Email Id where a job applicant will email e.g. \"jobs@example.com\"",
|
||||
"doctype": "DocField",
|
||||
"label": "Email Id",
|
||||
"fieldname": "email_id",
|
||||
"fieldtype": "Data"
|
||||
},
|
||||
{
|
||||
"description": "POP3 server e.g. (pop.gmail.com)",
|
||||
"doctype": "DocField",
|
||||
"label": "Host",
|
||||
"fieldname": "host",
|
||||
"fieldtype": "Data"
|
||||
},
|
||||
{
|
||||
"doctype": "DocField",
|
||||
"label": "Use SSL",
|
||||
"fieldname": "use_ssl",
|
||||
"fieldtype": "Check"
|
||||
},
|
||||
{
|
||||
"doctype": "DocField",
|
||||
"label": "Username",
|
||||
"fieldname": "username",
|
||||
"fieldtype": "Data"
|
||||
},
|
||||
{
|
||||
"doctype": "DocField",
|
||||
"label": "Password",
|
||||
"fieldname": "password",
|
||||
"fieldtype": "Password"
|
||||
},
|
||||
{
|
||||
"doctype": "DocPerm"
|
||||
}
|
||||
]
|
@ -26,8 +26,11 @@ def execute_all():
|
||||
* recurring invoice
|
||||
"""
|
||||
# pull emails
|
||||
from support.doctype.support_ticket import get_support_mails
|
||||
from support.doctype.support_ticket.get_support_mails import get_support_mails
|
||||
run_fn(get_support_mails)
|
||||
|
||||
from hr.doctype.job_applicant.get_job_applications import get_job_applications
|
||||
run_fn(get_job_applications)
|
||||
|
||||
# bulk email
|
||||
from webnotes.utils.email_lib.bulk import flush
|
||||
|
@ -87,7 +87,7 @@ class DocType():
|
||||
|
||||
args = self.dt_map[doctype]
|
||||
|
||||
sender = self.doc.send_from or webnotes.utils.get_email_id(self.doc.owner)
|
||||
sender = self.doc.send_from or webnotes.utils.get_formatted_email(self.doc.owner)
|
||||
recipients = self.doc.test_email_id.split(",")
|
||||
from webnotes.utils.email_lib.bulk import send
|
||||
send(recipients = recipients, sender = sender,
|
||||
@ -109,7 +109,7 @@ class DocType():
|
||||
recipients = self.get_recipients(query_key)
|
||||
else:
|
||||
recipients = query_key
|
||||
sender = self.doc.send_from or webnotes.utils.get_email_id(self.doc.owner)
|
||||
sender = self.doc.send_from or webnotes.utils.get_formatted_email(self.doc.owner)
|
||||
args = self.dt_map[doctype]
|
||||
self.send_count[doctype] = self.send_count.setdefault(doctype, 0) + \
|
||||
len(recipients)
|
||||
|
@ -1,183 +0,0 @@
|
||||
# ERPNext - web based ERP (http://erpnext.com)
|
||||
# Copyright (C) 2012 Web Notes Technologies Pvt Ltd
|
||||
#
|
||||
# This program is free software: you can redistribute it and/or modify
|
||||
# it under the terms of the GNU General Public License as published by
|
||||
# the Free Software Foundation, either version 3 of the License, or
|
||||
# (at your option) any later version.
|
||||
#
|
||||
# This program is distributed in the hope that it will be useful,
|
||||
# but WITHOUT ANY WARRANTY; without even the implied warranty of
|
||||
# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
|
||||
# GNU General Public License for more details.
|
||||
#
|
||||
# You should have received a copy of the GNU General Public License
|
||||
# along with this program. If not, see <http://www.gnu.org/licenses/>.
|
||||
|
||||
from __future__ import unicode_literals
|
||||
import webnotes
|
||||
from webnotes.utils import cstr, cint
|
||||
|
||||
from webnotes.utils.email_lib.receive import POP3Mailbox
|
||||
|
||||
class SupportMailbox(POP3Mailbox):
|
||||
def __init__(self):
|
||||
"""
|
||||
settings_doc must contain
|
||||
use_ssl, host, username, password
|
||||
"""
|
||||
from webnotes.model.doc import Document
|
||||
|
||||
# extract email settings
|
||||
self.email_settings = Document('Email Settings','Email Settings')
|
||||
if not self.email_settings.fields.get('sync_support_mails'): return
|
||||
|
||||
s = Document('Support Email Settings')
|
||||
s.use_ssl = self.email_settings.support_use_ssl
|
||||
s.host = self.email_settings.support_host
|
||||
s.username = self.email_settings.support_username
|
||||
s.password = self.email_settings.support_password
|
||||
|
||||
POP3Mailbox.__init__(self, s)
|
||||
|
||||
def check_mails(self):
|
||||
"""
|
||||
returns true if there are active sessions
|
||||
"""
|
||||
self.auto_close_tickets()
|
||||
return webnotes.conn.sql("select user from tabSessions where time_to_sec(timediff(now(), lastupdate)) < 1800")
|
||||
|
||||
def process_message(self, mail):
|
||||
"""
|
||||
Updates message from support email as either new or reply
|
||||
"""
|
||||
from home import update_feed
|
||||
|
||||
content, content_type = '[Blank Email]', 'text/plain'
|
||||
if mail.text_content:
|
||||
content, content_type = mail.text_content, 'text/plain'
|
||||
else:
|
||||
content, content_type = mail.html_content, 'text/html'
|
||||
|
||||
thread_list = mail.get_thread_id()
|
||||
|
||||
email_id = mail.mail['From']
|
||||
if "<" in mail.mail['From']:
|
||||
import re
|
||||
re_result = re.findall('(?<=\<)(\S+)(?=\>)', mail.mail['From'])
|
||||
if re_result and re_result[0]:
|
||||
email_id = re_result[0]
|
||||
|
||||
from webnotes.utils import decode_email_header
|
||||
|
||||
full_email_id = decode_email_header(mail.mail['From'])
|
||||
|
||||
for thread_id in thread_list:
|
||||
exists = webnotes.conn.sql("""\
|
||||
SELECT name
|
||||
FROM `tabSupport Ticket`
|
||||
WHERE name=%s AND raised_by REGEXP %s
|
||||
""" , (thread_id, '(' + email_id + ')'))
|
||||
if exists and exists[0] and exists[0][0]:
|
||||
st = webnotes.get_obj('Support Ticket', thread_id)
|
||||
|
||||
from core.doctype.communication.communication import make
|
||||
|
||||
make(content=content, sender=full_email_id, doctype="Support Ticket",
|
||||
name=thread_id, lead = st.doc.lead, contact=st.doc.contact)
|
||||
|
||||
st.doc.status = 'Open'
|
||||
st.doc.save()
|
||||
|
||||
update_feed(st, 'on_update')
|
||||
# extract attachments
|
||||
self.save_attachments(st.doc, mail.attachments)
|
||||
return
|
||||
|
||||
from webnotes.model.doctype import get_property
|
||||
opts = get_property('Support Ticket', 'options', 'naming_series')
|
||||
# new ticket
|
||||
from webnotes.model.doc import Document
|
||||
d = Document('Support Ticket')
|
||||
d.description = content
|
||||
|
||||
d.subject = decode_email_header(mail.mail['Subject'])
|
||||
|
||||
d.raised_by = full_email_id
|
||||
d.content_type = content_type
|
||||
d.status = 'Open'
|
||||
d.naming_series = opts and opts.split("\n")[0] or 'SUP'
|
||||
try:
|
||||
d.save(1)
|
||||
try:
|
||||
# extract attachments
|
||||
self.save_attachments(d, mail.attachments)
|
||||
except Exception, e:
|
||||
self.description += "\n\n[Did not pull attachment]"
|
||||
except:
|
||||
d.description = 'Unable to extract message'
|
||||
d.save(1)
|
||||
else:
|
||||
# send auto reply
|
||||
if cint(self.email_settings.send_autoreply):
|
||||
if "mailer-daemon" not in d.raised_by.lower():
|
||||
self.send_auto_reply(d)
|
||||
|
||||
|
||||
def save_attachments(self, doc, attachment_list=[]):
|
||||
"""
|
||||
Saves attachments from email
|
||||
|
||||
attachment_list is a list of dict containing:
|
||||
'filename', 'content', 'content-type'
|
||||
"""
|
||||
from webnotes.utils.file_manager import save_file, add_file_list
|
||||
for attachment in attachment_list:
|
||||
fid = save_file(attachment['filename'], attachment['content'], 'Support')
|
||||
status = add_file_list('Support Ticket', doc.name, fid, fid)
|
||||
if not status:
|
||||
doc.description = doc.description \
|
||||
+ "\nCould not attach: " + cstr(attachment['filename'])
|
||||
doc.save()
|
||||
|
||||
def send_auto_reply(self, d):
|
||||
"""
|
||||
Send auto reply to emails
|
||||
"""
|
||||
from webnotes.utils import cstr
|
||||
|
||||
signature = self.email_settings.fields.get('support_signature') or ''
|
||||
|
||||
response = self.email_settings.fields.get('support_autoreply') or ("""
|
||||
A new Ticket has been raised for your query. If you have any additional information, please
|
||||
reply back to this mail.
|
||||
|
||||
We will get back to you as soon as possible
|
||||
----------------------
|
||||
Original Query:
|
||||
|
||||
""" + d.description + "\n----------------------\n" + cstr(signature))
|
||||
|
||||
from webnotes.utils.email_lib import sendmail
|
||||
|
||||
sendmail(\
|
||||
recipients = [cstr(d.raised_by)], \
|
||||
sender = cstr(self.email_settings.fields.get('support_email')), \
|
||||
subject = '['+cstr(d.name)+'] ' + cstr(d.subject), \
|
||||
msg = cstr(response))
|
||||
|
||||
def auto_close_tickets(self):
|
||||
"""
|
||||
Auto Closes Waiting for Customer Support Ticket after 15 days
|
||||
"""
|
||||
webnotes.conn.sql("update `tabSupport Ticket` set status = 'Closed' where status = 'Waiting for Customer' and date_sub(curdate(),interval 15 Day) > modified")
|
||||
|
||||
|
||||
def get_support_mails():
|
||||
"""
|
||||
Gets new emails from support inbox and updates / creates Support Ticket records
|
||||
"""
|
||||
import webnotes
|
||||
from webnotes.utils import cint
|
||||
if cint(webnotes.conn.get_value('Email Settings', None, 'sync_support_mails')):
|
||||
SupportMailbox().get_messages()
|
96
support/doctype/support_ticket/get_support_mails.py
Normal file
96
support/doctype/support_ticket/get_support_mails.py
Normal file
@ -0,0 +1,96 @@
|
||||
# ERPNext - web based ERP (http://erpnext.com)
|
||||
# Copyright (C) 2012 Web Notes Technologies Pvt Ltd
|
||||
#
|
||||
# This program is free software: you can redistribute it and/or modify
|
||||
# it under the terms of the GNU General Public License as published by
|
||||
# the Free Software Foundation, either version 3 of the License, or
|
||||
# (at your option) any later version.
|
||||
#
|
||||
# This program is distributed in the hope that it will be useful,
|
||||
# but WITHOUT ANY WARRANTY; without even the implied warranty of
|
||||
# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
|
||||
# GNU General Public License for more details.
|
||||
#
|
||||
# You should have received a copy of the GNU General Public License
|
||||
# along with this program. If not, see <http://www.gnu.org/licenses/>.
|
||||
|
||||
from __future__ import unicode_literals
|
||||
import webnotes
|
||||
from webnotes.utils import cstr, cint
|
||||
from webnotes.utils.email_lib import sendmail
|
||||
from webnotes.utils.email_lib.receive import POP3Mailbox
|
||||
from core.doctype.communication.communication import make
|
||||
|
||||
class SupportMailbox(POP3Mailbox):
|
||||
def setup(self):
|
||||
self.email_settings = webnotes.doc("Email Settings", "Email Settings")
|
||||
self.settings = webnotes._dict({
|
||||
"use_ssl": self.email_settings.support_use_ssl,
|
||||
"host": self.email_settings.support_host,
|
||||
"username": self.email_settings.support_username,
|
||||
"password": self.email_settings.support_password
|
||||
})
|
||||
|
||||
def check_mails(self):
|
||||
self.auto_close_tickets()
|
||||
return webnotes.conn.sql("select user from tabSessions where \
|
||||
time_to_sec(timediff(now(), lastupdate)) < 1800")
|
||||
|
||||
def process_message(self, mail):
|
||||
if mail.from_email == self.email_settings.fields.get('support_email'):
|
||||
return
|
||||
thread_id = mail.get_thread_id()
|
||||
ticket = None
|
||||
|
||||
if thread_id and webnotes.conn.exists("Support Ticket", thread_id):
|
||||
ticket = webnotes.model_wrapper("Support Ticket", thread_id)
|
||||
ticket.doc.status = 'Open'
|
||||
ticket.doc.save()
|
||||
|
||||
else:
|
||||
ticket = webnotes.model_wrapper([{
|
||||
"doctype":"Support Ticket",
|
||||
"description": mail.content,
|
||||
"subject": mail.mail["Subject"],
|
||||
"raised_by": mail.from_email,
|
||||
"content_type": mail.content_type,
|
||||
"status": "Open"
|
||||
}])
|
||||
ticket.insert()
|
||||
|
||||
if cint(self.email_settings.send_autoreply):
|
||||
if "mailer-daemon" not in mail.from_email.lower():
|
||||
self.send_auto_reply(ticket.doc)
|
||||
|
||||
mail.save_attachments_in_doc(ticket.doc)
|
||||
|
||||
make(content=mail.content, sender=mail.from_email,
|
||||
doctype="Support Ticket", name=ticket.doc.name,
|
||||
lead = ticket.doc.lead, contact=ticket.doc.contact)
|
||||
|
||||
def send_auto_reply(self, d):
|
||||
signature = self.email_settings.fields.get('support_signature') or ''
|
||||
response = self.email_settings.fields.get('support_autoreply') or ("""
|
||||
A new Ticket has been raised for your query. If you have any additional information, please
|
||||
reply back to this mail.
|
||||
|
||||
We will get back to you as soon as possible
|
||||
----------------------
|
||||
Original Query:
|
||||
|
||||
""" + d.description + "\n----------------------\n" + cstr(signature))
|
||||
|
||||
sendmail(\
|
||||
recipients = [cstr(d.raised_by)], \
|
||||
sender = cstr(self.email_settings.fields.get('support_email')), \
|
||||
subject = '['+cstr(d.name)+'] ' + cstr(d.subject), \
|
||||
msg = cstr(response))
|
||||
|
||||
def auto_close_tickets(self):
|
||||
webnotes.conn.sql("""update `tabSupport Ticket` set status = 'Closed'
|
||||
where status = 'Waiting for Customer'
|
||||
and date_sub(curdate(),interval 15 Day) > modified""")
|
||||
|
||||
def get_support_mails():
|
||||
if cint(webnotes.conn.get_value('Email Settings', None, 'sync_support_mails')):
|
||||
SupportMailbox()
|
@ -49,11 +49,17 @@ $.extend(cur_frm.cscript, {
|
||||
var wrapper = cur_frm.fields_dict['thread_html'].wrapper;
|
||||
|
||||
var comm_list = wn.model.get("Communication", {"support_ticket": doc.name})
|
||||
comm_list.push({
|
||||
"sender": doc.raised_by,
|
||||
"creation": doc.creation,
|
||||
"modified": doc.creation,
|
||||
"content": doc.description});
|
||||
|
||||
var sortfn = function (a, b) { return (b.creation > a.creation) ? 1 : -1; }
|
||||
comm_list = comm_list.sort(sortfn);
|
||||
|
||||
if(!comm_list.length || (comm_list[0].sender != doc.raised_by)) {
|
||||
comm_list.push({
|
||||
"sender": doc.raised_by,
|
||||
"creation": doc.creation,
|
||||
"modified": doc.creation,
|
||||
"content": doc.description});
|
||||
}
|
||||
|
||||
cur_frm.communication_view = new wn.views.CommunicationList({
|
||||
list: comm_list,
|
||||
@ -63,16 +69,7 @@ $.extend(cur_frm.cscript, {
|
||||
})
|
||||
|
||||
},
|
||||
|
||||
send: function(doc, dt, dn) {
|
||||
$c_obj(make_doclist(doc.doctype, doc.name), 'send_response', '', function(r,rt) {
|
||||
locals[dt][dn].new_response = '';
|
||||
if(!(r.exc || r.server_messages)) {
|
||||
cur_frm.refresh();
|
||||
}
|
||||
});
|
||||
},
|
||||
|
||||
|
||||
customer: function(doc, dt, dn) {
|
||||
var callback = function(r,rt) {
|
||||
var doc = locals[cur_frm.doctype][cur_frm.docname];
|
||||
|
Loading…
x
Reference in New Issue
Block a user