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[fix] [minor] [issue] #587 - Support Ticket First Response

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This commit is contained in:
Anand Doshi 2013-07-24 18:57:53 +05:30
parent 7abf194b06
commit 59767cf818
1 changed files with 4 additions and 3 deletions
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7
support/doctype/support_ticket/support_ticket.py
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@ -50,8 +50,9 @@ class DocType(TransactionBase):
clear(self.doc.doctype, self.doc.name)
def on_communication_sent(self, comm):
webnotes.conn.set(self.doc, 'status', 'Waiting for Customer')
self.doc.status = "Waiting for Customer"
self.update_status()
self.doc.save()
def set_lead_contact(self, email_id):
import email.utils
@ -72,7 +73,7 @@ class DocType(TransactionBase):
def update_status(self):
status = webnotes.conn.get_value("Support Ticket", self.doc.name, "status")
if self.doc.status!="Open" and status =="Open":
if self.doc.status!="Open" and status =="Open" and not self.doc.first_responded_on:
self.doc.first_responded_on = now()
if self.doc.status=="Closed" and status !="Closed":
self.doc.resolution_date = now()