diff --git a/setup/doctype/email_digest/email_digest.py b/setup/doctype/email_digest/email_digest.py
index 017001d44b..08e1dfe543 100644
--- a/setup/doctype/email_digest/email_digest.py
+++ b/setup/doctype/email_digest/email_digest.py
@@ -26,7 +26,7 @@ content_sequence = ["income_year_to_date", "bank_balance",
 	"new_leads", "new_enquiries", "new_quotations", "new_sales_orders",
 	"new_delivery_notes", "new_purchase_requests", "new_supplier_quotations",
 	"new_purchase_orders", "new_purchase_receipts", "new_stock_entries",
-	"new_support_tickets", "new_communications", "new_projects"]
+	"new_support_tickets", "new_communications", "new_projects", "open_tickets"]
 
 class DocType:
 	def __init__(self, doc, doclist=[]):
@@ -71,7 +71,7 @@ class DocType:
 		out = []
 		for ctype in content_sequence:
 			if self.doc.fields.get(ctype) and hasattr(self, "get_"+ctype):
-				# appends [value, html]
+				# appends [not "no updates", html]
 				out.append(getattr(self, "get_"+ctype)())
 		
 		return self.get_msg_html(out)
@@ -333,7 +333,19 @@ class DocType:
 		self.doc.next_send = formatdate(next_send_date) + " at midnight"
 		
 		return send_date
-		
+	
+	def get_open_tickets(self):
+		open_tickets = webnotes.conn.sql("""select name, subject, modified, raised_by
+			from `tabSupport Ticket` where status='Open'
+			order by modified desc limit 10""", as_dict=True)
+			
+		if open_tickets:
+			return 1, """<hr><h4>Latest Open Tickets (max 10):</h4>%s""" % \
+			 "".join(["<p>%(name)s: %(subject)s <br>by %(raised_by)s on %(modified)s</p>" % \
+				t for t in open_tickets])
+		else:
+			return 0, ""
+	
 	def onload(self):
 		self.get_next_sending()
 
diff --git a/setup/doctype/email_digest/email_digest.txt b/setup/doctype/email_digest/email_digest.txt
index 9de8c2842f..7d3e157521 100644
--- a/setup/doctype/email_digest/email_digest.txt
+++ b/setup/doctype/email_digest/email_digest.txt
@@ -3,9 +3,9 @@
 
 	# These values are common in all dictionaries
 	{
-		u'creation': '2012-07-12 23:29:44',
+		u'creation': '2012-09-18 10:50:53',
 		u'docstatus': 0,
-		u'modified': '2012-09-15 19:34:37',
+		u'modified': '2012-11-12 16:13:36',
 		u'modified_by': u'Administrator',
 		u'owner': u'Administrator'
 	},
@@ -268,6 +268,15 @@
 		'permlevel': 0
 	},
 
+	# DocField
+	{
+		u'doctype': u'DocField',
+		'fieldname': u'open_tickets',
+		'fieldtype': u'Check',
+		'label': u'Open Tickets',
+		'permlevel': 0
+	},
+
 	# DocField
 	{
 		u'doctype': u'DocField',
diff --git a/support/doctype/support_ticket/support_ticket.js b/support/doctype/support_ticket/support_ticket.js
index c9c9ea1e52..c08203136a 100644
--- a/support/doctype/support_ticket/support_ticket.js
+++ b/support/doctype/support_ticket/support_ticket.js
@@ -119,31 +119,23 @@ $.extend(cur_frm.cscript, {
 	}, 
 	
 	'Close Ticket': function() {
-		var doc = cur_frm.doc
-		
-		var answer = confirm("Close Ticket "+doc.name+"?\n\nAllocated To: "+doc.allocated_to+"\n\nSubject: "+doc.subject+"");
-		if(answer) {
-			if(doc.name) 
-				$c_obj(make_doclist(doc.doctype, doc.name),'close_ticket','',function(r,rt) {
-					if(!r.exc) {
-						cur_frm.refresh();
-					}
-				});
-		}
+		var doc = cur_frm.doc		
+		if(doc.name) 
+			$c_obj(make_doclist(doc.doctype, doc.name),'close_ticket','',function(r,rt) {
+				if(!r.exc) {
+					cur_frm.refresh();
+				}
+			});
 	},
 	
 	'Re-Open Ticket': function() {
-		var doc = cur_frm.doc
-		
-		var answer = confirm("Re-Open Ticket "+doc.name+"?\n\nAllocated To: "+doc.allocated_to+"\n\nSubject: "+doc.subject+"");
-		if(answer) {
-			if(doc.name) 
-				$c_obj(make_doclist(doc.doctype, doc.name),'reopen_ticket','',function(r,rt) {
-					if(!r.exc) {
-						cur_frm.refresh();
-					}
-				});
-		}
+		var doc = cur_frm.doc		
+		if(doc.name) 
+			$c_obj(make_doclist(doc.doctype, doc.name),'reopen_ticket','',function(r,rt) {
+				if(!r.exc) {
+					cur_frm.refresh();
+				}
+			});
 	}