support ticket updates
This commit is contained in:
Ravi Dey
parent
627d01bd4b
commit
3333ca1721
@ -1,4 +1,5 @@
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import webnotes
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from webnotes import msgprint
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feed_dict = {
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# Project
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@ -29,12 +30,45 @@ feed_dict = {
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# Support
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'Customer Issue': ['[%(status)s] %(description)s by %(customer_name)s', '#000080'],
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'Maintenance Visit':['To %(customer_name)s', '#4169E1'],
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'Support Ticket': ['[%(status)s] %(subject)s', '#000080']
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#'Support Ticket': ['[%(status)s] %(subject)s', '#000080']
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'Support Ticket': '#000080'
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}
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feed_dict_color = {
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# Project
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'Project': '#000080',
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# Sales
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'Lead': '#000080',
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'Quotation': '#4169E1',
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'Sales Order': '#4169E1',
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# Purchase
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'Supplier': '#6495ED',
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'Purchase Order': '#4169E1',
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# Stock
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'Delivery Note': '#4169E1',
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# Accounts
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'Journal Voucher': '#4169E1',
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'Payable Voucher': '#4169E1',
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'Receivable Voucher': '#4169E1',
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# HR
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'Expense Voucher': '#4169E1',
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'Salary Slip': '#4169E1',
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'Leave Transaction': '#4169E1',
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# Support
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'Customer Issue': '#000080',
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'Maintenance Visit': '#4169E1',
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'Support Ticket': '#000080'
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}
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def make_feed(doc, subject, color):
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"makes a new Feed record"
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#msgprint(subject)
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from webnotes.model.doc import Document
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webnotes.conn.sql("delete from tabFeed where doc_type=%s and doc_name=%s", (doc.doctype, doc.name))
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f = Document('Feed')
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@ -46,8 +80,14 @@ def make_feed(doc, subject, color):
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def update_feed(doc):
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"adds a new feed"
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subject, color = feed_dict.get(doc.doctype, [None, None])
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prop_rec = webnotes.conn.sql("select value from `tabProperty Setter` where doc_type = %s and property = 'subject'", (doc.doctype))
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if prop_rec:
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subject = prop_rec[0][0]
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else:
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rec = webnotes.conn.sql("select subject from tabDocType where name=%s", (doc.doctype))
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subject = rec[0][0]
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subject, color = [subject, feed_dict_color.get(doc.doctype)]
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if subject:
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subject = subject % doc.fields
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make_feed(doc, subject, color)
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@ -56,6 +56,7 @@ class SupportMailbox(POP3Mailbox):
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# update feed
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update_feed(d)
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def get_support_mails():
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"""
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Gets new emails from support inbox and updates / creates Support Ticket records
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@ -34,6 +34,12 @@ $.extend(cur_frm.cscript, {
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refresh: function(doc) {
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cs.make_listing(doc);
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if(!doc.__islocal) {
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if(doc.allocated_to)
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set_field_permlevel('status',2);
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if(user==doc.allocated_to && doc.status!='Closed') cur_frm.add_custom_button('Close Ticket', cs['Close Ticket']);
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if(doc.status=='Closed') cur_frm.add_custom_button('Re-Open Ticket', cs['Re-Open Ticket']);
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// can't change the main message & subject once set
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set_field_permlevel('subject',2);
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set_field_permlevel('description',2);
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@ -87,10 +93,37 @@ $.extend(cur_frm.cscript, {
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}
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if(doc.customer) $c_obj(make_doclist(doc.doctype, doc.name), 'get_default_customer_address', '', callback);
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if(doc.customer) unhide_field(['customer_name','address_display','contact_display','contact_mobile','contact_email']);
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},
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'Close Ticket': function() {
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var doc = cur_frm.doc
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var answer = confirm("Close Ticket "+doc.name+"?\n\nAllocated To: "+doc.allocated_to+"\n\nSubject: "+doc.subject+"");
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if(answer) {
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if(doc.name)
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$c_obj([doc],'close_ticket','',function(r,rt) {
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cur_frm.refresh();
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});
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}
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},
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'Re-Open Ticket': function() {
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var doc = cur_frm.doc
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var answer = confirm("Re-Open Ticket "+doc.name+"?\n\nAllocated To: "+doc.allocated_to+"\n\nSubject: "+doc.subject+"");
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if(answer) {
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if(doc.name)
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$c_obj([doc],'reopen_ticket','',function(r,rt) {
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cur_frm.refresh();
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});
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}
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}
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})
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EmailMessage = function(parent, args, list, idx) {
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var me = this;
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$.extend(this, args);
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@ -1,6 +1,7 @@
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import webnotes
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from utilities.transaction_base import TransactionBase
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from home import update_feed
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class DocType(TransactionBase):
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def __init__(self, doc, doclist=[]):
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@ -46,3 +47,11 @@ class DocType(TransactionBase):
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d.mail = response
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d.content_type = content_type
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d.save(1)
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def close_ticket(self):
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webnotes.conn.set(self.doc,'status','Closed')
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update_feed(self.doc)
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def reopen_ticket(self):
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webnotes.conn.set(self.doc,'status','Open')
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update_feed(self.doc)
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@ -1,6 +1,6 @@
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[
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{
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'_last_update': '1308914721',
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'_last_update': '1309771514',
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'allow_attach': None,
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'allow_copy': None,
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'allow_email': None,
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@ -29,7 +29,7 @@
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'istable': None,
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'max_attachments': None,
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'menu_index': None,
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'modified': '2011-06-27 11:30:33',
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'modified': '2011-07-04 15:13:48',
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'modified_by': 'Administrator',
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'module': 'Maintenance',
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'name': 'Support Ticket',
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@ -53,7 +53,7 @@
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'subject': '%(subject)s',
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'tag_fields': 'status,allocated_to',
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'use_template': None,
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'version': 143
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'version': 148
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},
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{
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'amend': 0,
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@ -65,7 +65,7 @@
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'execute': None,
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'idx': 1,
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'match': None,
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'modified': '2011-06-27 11:30:33',
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'modified': '2011-07-04 15:13:48',
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'modified_by': 'Administrator',
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'name': 'PERM00823',
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'owner': 'Administrator',
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@ -88,7 +88,7 @@
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'execute': None,
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'idx': 2,
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'match': 'customer',
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'modified': '2011-06-27 11:30:33',
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'modified': '2011-07-04 15:13:48',
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'modified_by': 'Administrator',
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'name': 'PERM00824',
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'owner': 'Administrator',
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@ -111,7 +111,7 @@
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'execute': None,
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'idx': 3,
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'match': None,
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'modified': '2011-06-27 11:30:33',
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'modified': '2011-07-04 15:13:48',
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'modified_by': 'Administrator',
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'name': 'PERM00825',
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'owner': 'Administrator',
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@ -134,7 +134,7 @@
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'execute': None,
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'idx': 4,
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'match': 'allocated_to',
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'modified': '2011-06-27 11:30:33',
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'modified': '2011-07-04 15:13:48',
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'modified_by': 'Administrator',
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'name': 'PERM00826',
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'owner': 'Administrator',
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@ -157,7 +157,7 @@
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'execute': None,
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'idx': 5,
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'match': None,
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'modified': '2011-06-27 11:30:33',
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'modified': '2011-07-04 15:13:48',
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'modified_by': 'Administrator',
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'name': 'PERM00827',
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'owner': 'Administrator',
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@ -186,7 +186,7 @@
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'idx': 1,
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'in_filter': 0,
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'label': 'Status',
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'modified': '2011-06-27 11:30:33',
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'modified': '2011-07-04 15:13:48',
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'modified_by': 'Administrator',
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'name': 'FL04803',
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'no_column': None,
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@ -201,7 +201,7 @@
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'permlevel': 1,
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'print_hide': None,
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'report_hide': None,
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'reqd': 0,
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'reqd': 1,
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'search_index': 1,
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'trigger': None,
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'width': None
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@ -216,13 +216,13 @@
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'docstatus': 0,
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'doctype': 'DocField',
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'fieldname': 'subject',
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'fieldtype': 'Text',
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'fieldtype': 'Small Text',
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'hidden': None,
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'icon': None,
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'idx': 2,
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'in_filter': 1,
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'label': 'Subject',
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'modified': '2011-06-27 11:30:33',
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'modified': '2011-07-04 15:13:48',
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'modified_by': 'Administrator',
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'name': 'FL04804',
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'no_column': None,
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@ -258,7 +258,7 @@
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'idx': 3,
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'in_filter': 1,
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'label': 'Raised By (Email)',
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'modified': '2011-06-27 11:30:33',
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'modified': '2011-07-04 15:13:48',
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'modified_by': 'Administrator',
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'name': 'FL04805',
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'no_column': None,
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@ -294,7 +294,7 @@
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'idx': 4,
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'in_filter': None,
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'label': 'Description',
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'modified': '2011-06-27 11:30:33',
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'modified': '2011-07-04 15:13:48',
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'modified_by': 'Administrator',
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'name': 'FL04806',
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'no_column': None,
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@ -330,7 +330,7 @@
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'idx': 5,
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'in_filter': None,
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'label': 'Problem Description',
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'modified': '2011-06-27 11:30:33',
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'modified': '2011-07-04 15:13:48',
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'modified_by': 'Administrator',
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'name': 'FL05248',
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'no_column': None,
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@ -353,7 +353,7 @@
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{
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'allow_on_submit': None,
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'colour': None,
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'creation': '2011-06-24 11:54:03',
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'creation': '2011-06-29 17:28:05',
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'default': None,
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'depends_on': 'eval:!doc.__islocal',
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'description': None,
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@ -366,9 +366,9 @@
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'idx': 6,
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'in_filter': None,
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'label': 'Thread HTML',
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'modified': '2011-06-27 11:30:33',
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'modified': '2011-07-04 15:13:48',
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'modified_by': 'Administrator',
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'name': 'FL05356',
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'name': 'FL05360',
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'no_column': None,
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'no_copy': None,
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'oldfieldname': None,
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@ -402,7 +402,7 @@
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'idx': 7,
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'in_filter': None,
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'label': 'New Response',
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'modified': '2011-06-27 11:30:33',
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'modified': '2011-07-04 15:13:48',
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'modified_by': 'Administrator',
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'name': 'FL04808',
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'no_column': None,
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@ -438,7 +438,7 @@
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'idx': 8,
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'in_filter': None,
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'label': 'Send',
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'modified': '2011-06-27 11:30:33',
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'modified': '2011-07-04 15:13:48',
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'modified_by': 'Administrator',
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'name': 'FL04809',
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'no_column': None,
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@ -461,7 +461,7 @@
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{
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'allow_on_submit': None,
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'colour': 'White:FFF',
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'creation': '2011-06-24 11:54:03',
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'creation': '2011-06-29 17:28:05',
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'default': None,
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'depends_on': None,
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'description': None,
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@ -474,9 +474,9 @@
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'idx': 9,
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'in_filter': None,
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'label': 'Additional Info',
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'modified': '2011-06-27 11:30:33',
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'modified': '2011-07-04 15:13:48',
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'modified_by': 'Administrator',
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'name': 'FL05357',
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'name': 'FL05361',
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'no_column': None,
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'no_copy': None,
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'oldfieldname': None,
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@ -497,7 +497,7 @@
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{
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'allow_on_submit': None,
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'colour': None,
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'creation': '2011-06-24 11:54:03',
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'creation': '2011-06-29 17:28:05',
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'default': None,
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'depends_on': 'eval:!doc.__islocal',
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'description': None,
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@ -510,9 +510,9 @@
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'idx': 10,
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'in_filter': None,
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'label': None,
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'modified': '2011-06-27 11:30:33',
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'modified': '2011-07-04 15:13:48',
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'modified_by': 'Administrator',
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'name': 'FL05358',
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'name': 'FL05362',
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'no_column': None,
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'no_copy': None,
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'oldfieldname': None,
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@ -546,7 +546,7 @@
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'idx': 11,
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'in_filter': 1,
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'label': 'Customer',
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'modified': '2011-06-27 11:30:33',
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'modified': '2011-07-04 15:13:48',
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'modified_by': 'Administrator',
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'name': 'FL04812',
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'no_column': None,
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@ -582,7 +582,7 @@
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'idx': 12,
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'in_filter': 1,
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'label': 'Customer Name',
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'modified': '2011-06-27 11:30:33',
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'modified': '2011-07-04 15:13:48',
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'modified_by': 'Administrator',
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'name': 'FL04813',
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'no_column': None,
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@ -605,7 +605,7 @@
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{
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'allow_on_submit': None,
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'colour': None,
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'creation': '2011-06-24 12:20:56',
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'creation': '2011-06-29 17:28:04',
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'default': None,
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'depends_on': None,
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'description': None,
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@ -618,9 +618,9 @@
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'idx': 13,
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'in_filter': None,
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'label': 'Address',
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'modified': '2011-06-27 11:30:33',
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'modified': '2011-07-04 15:13:48',
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'modified_by': 'Administrator',
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'name': 'FL05399',
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'name': 'FL05355',
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'no_column': None,
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'no_copy': None,
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'oldfieldname': None,
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@ -641,7 +641,7 @@
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{
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'allow_on_submit': None,
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'colour': None,
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'creation': '2011-06-24 12:20:56',
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'creation': '2011-06-29 17:28:04',
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'default': None,
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'depends_on': None,
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'description': None,
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@ -654,9 +654,9 @@
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'idx': 14,
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'in_filter': None,
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'label': 'Contact Name',
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'modified': '2011-06-27 11:30:33',
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'modified': '2011-07-04 15:13:48',
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'modified_by': 'Administrator',
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'name': 'FL05401',
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'name': 'FL05356',
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'no_column': None,
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'no_copy': None,
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'oldfieldname': None,
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@ -677,7 +677,7 @@
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{
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'allow_on_submit': None,
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'colour': None,
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'creation': '2011-06-24 12:20:56',
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'creation': '2011-06-29 17:28:05',
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'default': None,
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'depends_on': None,
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'description': None,
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@ -690,9 +690,9 @@
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'idx': 15,
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'in_filter': None,
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'label': 'Mobile No',
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'modified': '2011-06-27 11:30:33',
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'modified': '2011-07-04 15:13:48',
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'modified_by': 'Administrator',
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'name': 'FL05400',
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'name': 'FL05357',
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'no_column': None,
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'no_copy': None,
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'oldfieldname': None,
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@ -713,7 +713,7 @@
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{
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'allow_on_submit': None,
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'colour': None,
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'creation': '2011-05-23 10:18:58',
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'creation': '2011-06-29 17:28:05',
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'default': None,
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'depends_on': None,
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'description': None,
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@ -726,9 +726,9 @@
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'idx': 16,
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'in_filter': None,
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'label': 'Contact Email',
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'modified': '2011-06-27 11:30:33',
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'modified': '2011-07-04 15:13:48',
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'modified_by': 'Administrator',
|
||||
'name': 'FL04814',
|
||||
'name': 'FL05358',
|
||||
'no_column': None,
|
||||
'no_copy': None,
|
||||
'oldfieldname': 'contact_no',
|
||||
@ -762,7 +762,7 @@
|
||||
'idx': 17,
|
||||
'in_filter': None,
|
||||
'label': 'Opening Date',
|
||||
'modified': '2011-06-27 11:30:33',
|
||||
'modified': '2011-07-04 15:13:48',
|
||||
'modified_by': 'Administrator',
|
||||
'name': 'FL04815',
|
||||
'no_column': None,
|
||||
@ -798,7 +798,7 @@
|
||||
'idx': 18,
|
||||
'in_filter': None,
|
||||
'label': 'Opening Time',
|
||||
'modified': '2011-06-27 11:30:33',
|
||||
'modified': '2011-07-04 15:13:48',
|
||||
'modified_by': 'Administrator',
|
||||
'name': 'FL04816',
|
||||
'no_column': None,
|
||||
@ -821,7 +821,7 @@
|
||||
{
|
||||
'allow_on_submit': None,
|
||||
'colour': None,
|
||||
'creation': '2011-06-24 11:54:03',
|
||||
'creation': '2011-06-29 17:28:05',
|
||||
'default': None,
|
||||
'depends_on': 'eval:!doc.__islocal',
|
||||
'description': None,
|
||||
@ -834,9 +834,9 @@
|
||||
'idx': 19,
|
||||
'in_filter': None,
|
||||
'label': None,
|
||||
'modified': '2011-06-27 11:30:33',
|
||||
'modified': '2011-07-04 15:13:48',
|
||||
'modified_by': 'Administrator',
|
||||
'name': 'FL05359',
|
||||
'name': 'FL05363',
|
||||
'no_column': None,
|
||||
'no_copy': None,
|
||||
'oldfieldname': None,
|
||||
@ -856,7 +856,7 @@
|
||||
},
|
||||
{
|
||||
'allow_on_submit': None,
|
||||
'colour': None,
|
||||
'colour': 'White:FFF',
|
||||
'creation': '2011-05-23 10:18:58',
|
||||
'default': None,
|
||||
'depends_on': 'eval:!doc.__islocal',
|
||||
@ -870,7 +870,7 @@
|
||||
'idx': 20,
|
||||
'in_filter': 1,
|
||||
'label': 'Allocated To',
|
||||
'modified': '2011-06-27 11:30:33',
|
||||
'modified': '2011-07-04 15:13:48',
|
||||
'modified_by': 'Administrator',
|
||||
'name': 'FL04818',
|
||||
'no_column': None,
|
||||
@ -900,13 +900,13 @@
|
||||
'docstatus': 0,
|
||||
'doctype': 'DocField',
|
||||
'fieldname': 'resolution_details',
|
||||
'fieldtype': 'Text',
|
||||
'fieldtype': 'Small Text',
|
||||
'hidden': None,
|
||||
'icon': None,
|
||||
'idx': 21,
|
||||
'in_filter': None,
|
||||
'label': 'Resolution Details',
|
||||
'modified': '2011-06-27 11:30:33',
|
||||
'modified': '2011-07-04 15:13:48',
|
||||
'modified_by': 'Administrator',
|
||||
'name': 'FL04819',
|
||||
'no_column': None,
|
||||
@ -928,7 +928,7 @@
|
||||
},
|
||||
{
|
||||
'allow_on_submit': None,
|
||||
'colour': None,
|
||||
'colour': 'White:FFF',
|
||||
'creation': '2011-05-23 10:18:58',
|
||||
'default': None,
|
||||
'depends_on': 'eval:!doc.__islocal',
|
||||
@ -942,7 +942,7 @@
|
||||
'idx': 22,
|
||||
'in_filter': 0,
|
||||
'label': 'Resolution Date',
|
||||
'modified': '2011-06-27 11:30:33',
|
||||
'modified': '2011-07-04 15:13:48',
|
||||
'modified_by': 'Administrator',
|
||||
'name': 'FL04820',
|
||||
'no_column': None,
|
||||
@ -978,7 +978,7 @@
|
||||
'idx': 23,
|
||||
'in_filter': None,
|
||||
'label': 'Resolution Time',
|
||||
'modified': '2011-06-27 11:30:33',
|
||||
'modified': '2011-07-04 15:13:48',
|
||||
'modified_by': 'Administrator',
|
||||
'name': 'FL04821',
|
||||
'no_column': None,
|
||||
@ -1014,7 +1014,7 @@
|
||||
'idx': 24,
|
||||
'in_filter': None,
|
||||
'label': 'Content Type',
|
||||
'modified': '2011-06-27 11:30:33',
|
||||
'modified': '2011-07-04 15:13:48',
|
||||
'modified_by': 'Administrator',
|
||||
'name': 'FL05251',
|
||||
'no_column': None,
|
||||
|
||||
Loading…
Reference in New Issue
Block a user