fix(issue): Add issue name in Task and fix description in Issue

This commit is contained in:
Rohan Bansal 2019-02-14 16:27:57 +05:30
parent 5327d0253d
commit 2ba21fb66c
3 changed files with 113 additions and 63 deletions

View File

@ -79,6 +79,39 @@
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@ -251,11 +316,11 @@
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@ -264,6 +329,7 @@
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@ -513,38 +579,6 @@
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@ -554,7 +588,7 @@
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"fieldname": "section_break0", "fieldname": "sb_details",
"fieldtype": "Section Break", "fieldtype": "Section Break",
"hidden": 0, "hidden": 0,
"ignore_user_permissions": 0, "ignore_user_permissions": 0,
@ -563,10 +597,11 @@
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"label": "Details",
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@ -596,7 +631,7 @@
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"in_standard_filter": 0, "in_standard_filter": 0,
"label": "Details", "label": "Task Description",
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"oldfieldname": "description", "oldfieldname": "description",
@ -624,7 +659,7 @@
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@ -726,7 +761,7 @@
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@ -893,10 +928,10 @@
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@ -905,6 +940,7 @@
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@ -1058,9 +1094,9 @@
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"fieldtype": "Section Break", "fieldtype": "Section Break",
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@ -1069,7 +1105,7 @@
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"label": "", "label": "More Info",
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View File

@ -1,5 +1,6 @@
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@ -349,8 +350,9 @@
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@ -416,7 +418,7 @@
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@ -511,7 +513,7 @@
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@ -736,7 +738,7 @@
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@ -1035,7 +1037,7 @@
"issingle": 0, "issingle": 0,
"istable": 0, "istable": 0,
"max_attachments": 0, "max_attachments": 0,
"modified": "2018-08-21 14:44:27.615004", "modified": "2019-02-14 02:55:47.562611",
"modified_by": "Administrator", "modified_by": "Administrator",
"module": "Support", "module": "Support",
"name": "Issue", "name": "Issue",

View File

@ -19,10 +19,12 @@ class Issue(Document):
return "{0}: {1}".format(_(self.status), self.subject) return "{0}: {1}".format(_(self.status), self.subject)
def validate(self): def validate(self):
if (self.get("__islocal") and self.via_customer_portal): if self.is_new() and self.via_customer_portal:
self.flags.create_communication = True self.flags.create_communication = True
if not self.raised_by: if not self.raised_by:
self.raised_by = frappe.session.user self.raised_by = frappe.session.user
self.update_status() self.update_status()
self.set_lead_contact(self.raised_by) self.set_lead_contact(self.raised_by)
@ -32,16 +34,18 @@ class Issue(Document):
def on_update(self): def on_update(self):
# create the communication email and remove the description # create the communication email and remove the description
if (self.flags.create_communication and self.via_customer_portal): if self.flags.create_communication and self.via_customer_portal:
self.create_communication() self.create_communication()
self.flags.communication_created = None self.flags.communication_created = None
def set_lead_contact(self, email_id): def set_lead_contact(self, email_id):
import email.utils import email.utils
email_id = email.utils.parseaddr(email_id)[1] email_id = email.utils.parseaddr(email_id)[1]
if email_id: if email_id:
if not self.lead: if not self.lead:
self.lead = frappe.db.get_value("Lead", {"email_id": email_id}) self.lead = frappe.db.get_value("Lead", {"email_id": email_id})
if not self.contact and not self.customer: if not self.contact and not self.customer:
self.contact = frappe.db.get_value("Contact", {"email_id": email_id}) self.contact = frappe.db.get_value("Contact", {"email_id": email_id})
@ -81,22 +85,27 @@ class Issue(Document):
communication.ignore_mandatory = True communication.ignore_mandatory = True
communication.save() communication.save()
self.db_set("description", "")
def split_issue(self, subject, communication_id): def split_issue(self, subject, communication_id):
# Bug: Pressing enter doesn't send subject # Bug: Pressing enter doesn't send subject
from copy import deepcopy from copy import deepcopy
replicated_issue = deepcopy(self) replicated_issue = deepcopy(self)
replicated_issue.subject = subject replicated_issue.subject = subject
frappe.get_doc(replicated_issue).insert() frappe.get_doc(replicated_issue).insert()
# Replicate linked Communications # Replicate linked Communications
# todo get all communications in timeline before this, and modify them to append them to new doc # TODO: get all communications in timeline before this, and modify them to append them to new doc
comm_to_split_from = frappe.get_doc("Communication", communication_id) comm_to_split_from = frappe.get_doc("Communication", communication_id)
communications = frappe.get_all("Communication", filters={"reference_name": comm_to_split_from.reference_name, "reference_doctype": "Issue", "creation": ('>=', comm_to_split_from.creation)}) communications = frappe.get_all("Communication",
filters={"reference_doctype": "Issue",
"reference_name": comm_to_split_from.reference_name,
"creation": ('>=', comm_to_split_from.creation)})
for communication in communications: for communication in communications:
doc = frappe.get_doc("Communication", communication.name) doc = frappe.get_doc("Communication", communication.name)
doc.reference_name = replicated_issue.name doc.reference_name = replicated_issue.name
doc.save(ignore_permissions=True) doc.save(ignore_permissions=True)
return replicated_issue.name return replicated_issue.name
@ -113,9 +122,11 @@ def get_list_context(context=None):
def get_issue_list(doctype, txt, filters, limit_start, limit_page_length=20, order_by=None): def get_issue_list(doctype, txt, filters, limit_start, limit_page_length=20, order_by=None):
from frappe.www.list import get_list from frappe.www.list import get_list
user = frappe.session.user user = frappe.session.user
contact = frappe.db.get_value('Contact', {'user': user}, 'name') contact = frappe.db.get_value('Contact', {'user': user}, 'name')
customer = None customer = None
if contact: if contact:
contact_doc = frappe.get_doc('Contact', contact) contact_doc = frappe.get_doc('Contact', contact)
customer = contact_doc.get_link_for('Customer') customer = contact_doc.get_link_for('Customer')
@ -129,6 +140,13 @@ def get_issue_list(doctype, txt, filters, limit_start, limit_page_length=20, ord
return get_list(doctype, txt, filters, limit_start, limit_page_length, ignore_permissions=ignore_permissions) return get_list(doctype, txt, filters, limit_start, limit_page_length, ignore_permissions=ignore_permissions)
@frappe.whitelist()
def set_multiple_status(names, status):
names = json.loads(names)
for name in names:
set_status(name, status)
@frappe.whitelist() @frappe.whitelist()
def set_status(name, status): def set_status(name, status):
st = frappe.get_doc("Issue", name) st = frappe.get_doc("Issue", name)
@ -137,7 +155,7 @@ def set_status(name, status):
def auto_close_tickets(): def auto_close_tickets():
""" auto close the replied support tickets after 7 days """ """Auto-close replied support tickets after 7 days"""
auto_close_after_days = frappe.db.get_value("Support Settings", "Support Settings", "close_issue_after_days") or 7 auto_close_after_days = frappe.db.get_value("Support Settings", "Support Settings", "close_issue_after_days") or 7
issues = frappe.db.sql(""" select name from tabIssue where status='Replied' and issues = frappe.db.sql(""" select name from tabIssue where status='Replied' and
@ -150,12 +168,6 @@ def auto_close_tickets():
doc.flags.ignore_mandatory = True doc.flags.ignore_mandatory = True
doc.save() doc.save()
@frappe.whitelist()
def set_multiple_status(names, status):
names = json.loads(names)
for name in names:
set_status(name, status)
def has_website_permission(doc, ptype, user, verbose=False): def has_website_permission(doc, ptype, user, verbose=False):
from erpnext.controllers.website_list_for_contact import has_website_permission from erpnext.controllers.website_list_for_contact import has_website_permission