diff --git a/erpnext/patches/v13_0/update_sla_enhancements.py b/erpnext/patches/v13_0/update_sla_enhancements.py
index 2356fb2679..884d01b10c 100644
--- a/erpnext/patches/v13_0/update_sla_enhancements.py
+++ b/erpnext/patches/v13_0/update_sla_enhancements.py
@@ -4,6 +4,7 @@
 from __future__ import unicode_literals
 
 import frappe
+from erpnext.setup.install import add_sla_hold_statuses_to_support_settings
 
 def execute():
 	# add holiday list and employee group fields in SLA
@@ -78,6 +79,9 @@ def execute():
 
 	frappe.delete_doc('DocType', 'Service Level')
 
+	# add SLA hold statuses to Support Settings
+	add_sla_hold_statuses_to_support_settings()
+
 
 def convert_to_seconds(value, unit):
 	seconds = 0
diff --git a/erpnext/setup/install.py b/erpnext/setup/install.py
index e666a41f30..90e5f5a0ae 100644
--- a/erpnext/setup/install.py
+++ b/erpnext/setup/install.py
@@ -25,6 +25,7 @@ def after_install():
 	create_default_success_action()
 	create_default_energy_point_rules()
 	add_company_to_session_defaults()
+	add_sla_hold_statuses_to_support_settings()
 	frappe.db.commit()
 
 
@@ -105,3 +106,13 @@ def add_company_to_session_defaults():
 		"ref_doctype": "Company"
 	})
 	settings.save()
+
+def add_sla_hold_statuses_to_support_settings():
+	settings = frappe.get_single("Support Settings")
+	settings.append("pause_sla_on_status", {
+		"status": "Replied"
+	})
+	settings.append("pause_sla_on_status", {
+		"status": "Hold"
+	})
+	settings.save()