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minor changes in support ticket

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This commit is contained in:
Anand Doshi 2012-03-06 18:31:25 +05:30
parent 2bc141f5db
commit 18b6c1d4e9
1 changed files with 6 additions and 5 deletions
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11
erpnext/support/doctype/support_ticket/__init__.py
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@ -140,6 +140,7 @@ class SupportMailbox(POP3Mailbox):
""" """
Send auto reply to emails Send auto reply to emails
""" """
from webnotes.utils import cstr
signature = self.email_settings.fields.get('support_signature') or '' signature = self.email_settings.fields.get('support_signature') or ''
response = self.email_settings.fields.get('support_autoreply') or (""" response = self.email_settings.fields.get('support_autoreply') or ("""
@ -150,15 +151,15 @@ We will get back to you as soon as possible
[This is an automatic response] [This is an automatic response]
""" + signature) """ + cstr(signature))
from webnotes.utils.email_lib import sendmail from webnotes.utils.email_lib import sendmail
sendmail(\ sendmail(\
recipients = [d.raised_by], \ recipients = [cstr(d.raised_by)], \
sender = self.email_settings.support_email, \ sender = cstr(self.email_settings.fields.get('support_email')), \
subject = '['+d.name+'] ' + cstr(d.subject), \ subject = '['+cstr(d.name)+'] ' + cstr(d.subject), \
msg = response) msg = cstr(response))
def auto_close_tickets(self): def auto_close_tickets(self):
""" """