diff --git a/selling/doctype/lead/get_leads.py b/selling/doctype/lead/get_leads.py
index 64d66d2eb2..c08e5e0a23 100644
--- a/selling/doctype/lead/get_leads.py
+++ b/selling/doctype/lead/get_leads.py
@@ -20,6 +20,41 @@ from webnotes.utils import cstr, cint
 from webnotes.utils.email_lib.receive import POP3Mailbox
 from core.doctype.communication.communication import make
 
+def add_sales_communication(subject, content, sender, real_name, mail=None):
+	def set_status_open(doctype, name):
+		w = webnotes.model_wrapper(doctype, name)
+		w.ignore_permissions = True
+		w.doc.status = "Open"
+		w.doc.save()
+		if mail:
+			mail.save_attachments_in_doc(w.doc)
+
+	lead_name = webnotes.conn.get_value("Lead", {"email_id": sender})
+	contact_name = webnotes.conn.get_value("Contact", {"email_id": sender})
+	is_system_user = webnotes.conn.get_value("Profile", sender)
+	
+	if not is_system_user:
+		if contact_name:
+			set_status_open("Contact", contact_name)
+		elif lead_name:
+			set_status_open("Lead", lead_name)
+		else:
+			# none, create a new Lead
+			lead = webnotes.model_wrapper({
+				"doctype":"Lead",
+				"lead_name": real_name or sender,
+				"email_id": sender,
+				"status": "Open",
+				"source": "Email"
+			})
+			lead.ignore_permissions = True
+			lead.insert()
+			if mail:
+				mail.save_attachments_in_doc(lead.doc)
+
+	make(content=content, sender=sender, subject=subject,
+		lead=lead_name, contact=contact_name)
+
 class SalesMailbox(POP3Mailbox):	
 	def setup(self, args=None):
 		self.settings = args or webnotes.doc("Sales Email Settings", "Sales Email Settings")
@@ -31,26 +66,9 @@ class SalesMailbox(POP3Mailbox):
 	def process_message(self, mail):
 		if mail.from_email == self.settings.email_id:
 			return
-			
-		name = webnotes.conn.get_value("Lead", {"email_id": mail.from_email}, "name")
-		if name:
-			lead = webnotes.model_wrapper("Lead", name)
-			lead.doc.status = "Open"
-			lead.doc.save()
-		else:
-			lead = webnotes.model_wrapper({
-				"doctype":"Lead",
-				"lead_name": mail.from_real_name or mail.from_email,
-				"email_id": mail.from_email,
-				"status": "Open",
-				"source": "Email"
-			})
-			lead.insert()
 		
-		mail.save_attachments_in_doc(lead.doc)
-				
-		make(content=mail.content, sender=mail.from_email, 
-			doctype="Lead", name=lead.doc.name, lead=lead.doc.name)
+		add_sales_communication(mail.subject, mail.content, mail.form_email, 
+			mail.from_real_name, mail)
 
 def get_leads():
 	if cint(webnotes.conn.get_value('Sales Email Settings', None, 'extract_emails')):
diff --git a/selling/doctype/lead/lead.py b/selling/doctype/lead/lead.py
index 9423135352..4c76d17e1b 100644
--- a/selling/doctype/lead/lead.py
+++ b/selling/doctype/lead/lead.py
@@ -33,6 +33,9 @@ class DocType(SellingController):
 	def onload(self):
 		self.add_communication_list()
 
+	def on_communication_sent(self, comm):
+		webnotes.conn.set(self.doc, 'status', 'Replied')
+
 	def check_status(self):
 		chk = sql("select status from `tabLead` where name=%s", self.doc.name)
 		chk = chk and chk[0][0] or ''
@@ -90,9 +93,6 @@ class DocType(SellingController):
 		event_user.person = self.doc.contact_by
 		event_user.save()
 
-	def on_communication_sent(self, comm):
-		webnotes.conn.set(self.doc, 'status', 'Replied')
-
 	def get_sender(self, comm):
 		return webnotes.conn.get_value('Sales Email Settings',None,'email_id')
 
diff --git a/startup/open_count.py b/startup/open_count.py
index a5fcc77559..a273151c9a 100644
--- a/startup/open_count.py
+++ b/startup/open_count.py
@@ -9,6 +9,7 @@ queries = {
 	"Customer Issue": {"status":"Open"},
 	"Task": {"status":"Open"},
 	"Lead": {"status":"Open"},
+	"Contact": {"status":"Open"},
 	"Opportunity": {"docstatus":0},
 	"Quotation": {"docstatus":0},
 	"Sales Order": {"docstatus":0},
diff --git a/utilities/doctype/contact/contact.js b/utilities/doctype/contact/contact.js
index 97fd8a6a10..5f15327009 100644
--- a/utilities/doctype/contact/contact.js
+++ b/utilities/doctype/contact/contact.js
@@ -22,7 +22,7 @@ cur_frm.cscript.onload = function(doc, cdt, cdn) {
 	cur_frm.fields_dict.supplier.get_query = erpnext.utils.supplier_query;
 }
 
-cur_frm.cscript.refresh = function() {
+cur_frm.cscript.refresh = function(doc) {
 	cur_frm.communication_view = new wn.views.CommunicationList({
 		list: wn.model.get("Communication", {"contact": doc.name}),
 		parent: cur_frm.fields_dict.communication_html.wrapper,
diff --git a/utilities/doctype/contact/contact.py b/utilities/doctype/contact/contact.py
index 0db4670b7e..bceee7d6a1 100644
--- a/utilities/doctype/contact/contact.py
+++ b/utilities/doctype/contact/contact.py
@@ -28,6 +28,9 @@ class DocType(TransactionBase):
 	def onload(self):
 		self.add_communication_list()
 
+	def on_communication_sent(self, comm):
+		webnotes.conn.set(self.doc, 'status', 'Replied')
+
 	def autoname(self):
 		if self.doc.customer:
 			self.doc.name = self.doc.first_name + (self.doc.last_name and ' ' + self.doc.last_name or '') + '-' + self.doc.customer
diff --git a/utilities/doctype/contact/contact.txt b/utilities/doctype/contact/contact.txt
index 923ade9225..580a9fce60 100644
--- a/utilities/doctype/contact/contact.txt
+++ b/utilities/doctype/contact/contact.txt
@@ -2,7 +2,7 @@
  {
   "creation": "2013-01-10 16:34:32", 
   "docstatus": 0, 
-  "modified": "2013-01-29 13:26:39", 
+  "modified": "2013-02-11 14:32:13", 
   "modified_by": "Administrator", 
   "owner": "Administrator"
  }, 
@@ -61,6 +61,13 @@
   "fieldname": "cb00", 
   "fieldtype": "Column Break"
  }, 
+ {
+  "doctype": "DocField", 
+  "fieldname": "status", 
+  "fieldtype": "Select", 
+  "label": "Status", 
+  "options": "\nOpen\nReplied"
+ }, 
  {
   "doctype": "DocField", 
   "fieldname": "email_id", 
diff --git a/website/helpers/contact.py b/website/helpers/contact.py
index 22f2555bf4..a16e2aa28f 100644
--- a/website/helpers/contact.py
+++ b/website/helpers/contact.py
@@ -32,27 +32,8 @@ def send_message(subject="Website Query", message="", sender="", status="Open"):
 		return
 
 	# make lead / communication
-		
-	name = webnotes.conn.get_value("Lead", {"email_id": sender}, "name")
-	if name:
-		lead = webnotes.model_wrapper("Lead", name)
-		lead.doc.status = status
-		lead.ignore_permissions = True
-		lead.save()
-	else:
-		lead = webnotes.model_wrapper({
-			"doctype":"Lead",
-			"lead_name": sender,
-			"email_id": sender,
-			"status": status,
-			"source": "Website"
-		})
-		lead.ignore_permissions = True
-		lead.insert()
-	
-	make(content=message, sender=sender, subject=subject,
-		doctype="Lead", name=lead.doc.name, lead=lead.doc.name)
-
+	from selling.doctype.lead.get_leads import add_sales_communication
+	add_sales_communication(subject or "Website Query", message, sender, sender)
 	
 	# guest method, cap max writes per hour
 	if webnotes.conn.sql("""select count(*) from `tabCommunication`