cleanup get_support_ticket
This commit is contained in:
Rushabh Mehta
parent
3e4f340564
commit
133d752ca4
@ -26,7 +26,7 @@ def execute_all():
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* recurring invoice
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"""
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# pull emails
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from support.doctype.support_ticket import get_support_mails
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from support.doctype.support_ticket.get_support_mails import get_support_mails
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run_fn(get_support_mails)
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# bulk email
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@ -1,125 +0,0 @@
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# ERPNext - web based ERP (http://erpnext.com)
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# Copyright (C) 2012 Web Notes Technologies Pvt Ltd
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#
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# This program is free software: you can redistribute it and/or modify
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# it under the terms of the GNU General Public License as published by
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# the Free Software Foundation, either version 3 of the License, or
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# (at your option) any later version.
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#
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# This program is distributed in the hope that it will be useful,
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# but WITHOUT ANY WARRANTY; without even the implied warranty of
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# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
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# GNU General Public License for more details.
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#
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# You should have received a copy of the GNU General Public License
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# along with this program. If not, see <http://www.gnu.org/licenses/>.
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from __future__ import unicode_literals
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import webnotes
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from webnotes.utils import cstr, cint
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from webnotes.utils.email_lib.receive import POP3Mailbox
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class SupportMailbox(POP3Mailbox):
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def __init__(self):
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self.email_settings = webnotes.doc("Email Settings", "Email Settings")
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s = webnotes.doc('Support Email Settings')
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s.use_ssl = self.email_settings.support_use_ssl
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s.host = self.email_settings.support_host
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s.username = self.email_settings.support_username
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s.password = self.email_settings.support_password
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POP3Mailbox.__init__(self, s)
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def check_mails(self):
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self.auto_close_tickets()
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return webnotes.conn.sql("select user from tabSessions where \
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time_to_sec(timediff(now(), lastupdate)) < 1800")
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def process_message(self, mail):
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from home import update_feed
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thread_list = mail.get_thread_id()
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for thread_id in thread_list:
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exists = webnotes.conn.sql("""\
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SELECT name
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FROM `tabSupport Ticket`
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WHERE name=%s AND raised_by REGEXP %s
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""" , (thread_id, '(' + mail.from_email + ')'))
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if exists and exists[0] and exists[0][0]:
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st = webnotes.get_obj('Support Ticket', thread_id)
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from core.doctype.communication.communication import make
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make(content=mail.content, sender=mail.from_email,
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doctype="Support Ticket",
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name=thread_id, lead = st.doc.lead, contact=st.doc.contact)
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st.doc.status = 'Open'
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st.doc.save()
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update_feed(st, 'on_update')
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# extract attachments
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mail.save_attachments_in_doc(st.doc)
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return
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from webnotes.model.doctype import get_property
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opts = get_property('Support Ticket', 'options', 'naming_series')
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# new ticket
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from webnotes.model.doc import Document
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d = Document('Support Ticket')
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d.description = mail.content
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d.subject = mail.mail['Subject']
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d.raised_by = mail.from_email
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d.content_type = mail.content_type
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d.status = 'Open'
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d.naming_series = opts and opts.split("\n")[0] or 'SUP'
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try:
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d.save(1)
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mail.save_attachments_in_doc(d)
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except:
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d.description = 'Unable to extract message'
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d.save(1)
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else:
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# send auto reply
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if cint(self.email_settings.send_autoreply):
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if "mailer-daemon" not in d.raised_by.lower():
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self.send_auto_reply(d)
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def send_auto_reply(self, d):
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from webnotes.utils import cstr
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signature = self.email_settings.fields.get('support_signature') or ''
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response = self.email_settings.fields.get('support_autoreply') or ("""
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A new Ticket has been raised for your query. If you have any additional information, please
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reply back to this mail.
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We will get back to you as soon as possible
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----------------------
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Original Query:
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""" + d.description + "\n----------------------\n" + cstr(signature))
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from webnotes.utils.email_lib import sendmail
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sendmail(\
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recipients = [cstr(d.raised_by)], \
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sender = cstr(self.email_settings.fields.get('support_email')), \
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subject = '['+cstr(d.name)+'] ' + cstr(d.subject), \
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msg = cstr(response))
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def auto_close_tickets(self):
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webnotes.conn.sql("""update `tabSupport Ticket` set status = 'Closed'
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where status = 'Waiting for Customer'
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and date_sub(curdate(),interval 15 Day) > modified""")
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def get_support_mails():
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import webnotes
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from webnotes.utils import cint
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if cint(webnotes.conn.get_value('Email Settings', None, 'sync_support_mails')):
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SupportMailbox().get_messages()
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94
support/doctype/support_ticket/get_support_mails.py
Normal file
94
support/doctype/support_ticket/get_support_mails.py
Normal file
@ -0,0 +1,94 @@
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# ERPNext - web based ERP (http://erpnext.com)
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# Copyright (C) 2012 Web Notes Technologies Pvt Ltd
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#
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# This program is free software: you can redistribute it and/or modify
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# it under the terms of the GNU General Public License as published by
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# the Free Software Foundation, either version 3 of the License, or
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# (at your option) any later version.
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#
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# This program is distributed in the hope that it will be useful,
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# but WITHOUT ANY WARRANTY; without even the implied warranty of
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# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
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# GNU General Public License for more details.
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#
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# You should have received a copy of the GNU General Public License
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# along with this program. If not, see <http://www.gnu.org/licenses/>.
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from __future__ import unicode_literals
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import webnotes
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from webnotes.utils import cstr, cint
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from webnotes.utils.email_lib import sendmail
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from webnotes.utils.email_lib.receive import POP3Mailbox
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from core.doctype.communication.communication import make
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class SupportMailbox(POP3Mailbox):
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def setup(self):
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self.email_settings = webnotes.doc("Email Settings", "Email Settings")
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self.settings = webnotes._dict({
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"use_ssl": self.email_settings.support_use_ssl,
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"host": self.email_settings.support_host,
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"username": self.email_settings.support_username,
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"password", self.email_settings.support_password
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})
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def check_mails(self):
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self.auto_close_tickets()
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return webnotes.conn.sql("select user from tabSessions where \
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time_to_sec(timediff(now(), lastupdate)) < 1800")
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def process_message(self, mail):
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thread_id = mail.get_thread_id()
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ticket = None
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if thread_id and webnotes.conn.exists("Support Ticket", thread_id):
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ticket = webnotes.model_wrapper("Support Ticket", thread_id)
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ticket.doc.status = 'Open'
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ticket.doc.save()
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else:
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ticket = webnotes.model_wrapper([{
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"doctype":"Support Ticket",
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"description": mail.content,
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"subject": mail.mail["Subject"],
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"raised_by": mail.from_email,
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"content_type": mail.content_type,
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"status": "Open"
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}])
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ticket.insert()
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if cint(self.email_settings.send_autoreply):
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if "mailer-daemon" not in mail.from_email.lower():
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self.send_auto_reply(ticket.doc)
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mail.save_attachments_in_doc(ticket.doc)
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make(content=mail.content, sender=mail.from_email,
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doctype="Support Ticket",
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name=thread_id, lead = st.doc.lead, contact=st.doc.contact)
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def send_auto_reply(self, d):
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signature = self.email_settings.fields.get('support_signature') or ''
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response = self.email_settings.fields.get('support_autoreply') or ("""
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A new Ticket has been raised for your query. If you have any additional information, please
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reply back to this mail.
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We will get back to you as soon as possible
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----------------------
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Original Query:
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""" + d.description + "\n----------------------\n" + cstr(signature))
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sendmail(\
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recipients = [cstr(d.raised_by)], \
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sender = cstr(self.email_settings.fields.get('support_email')), \
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subject = '['+cstr(d.name)+'] ' + cstr(d.subject), \
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msg = cstr(response))
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def auto_close_tickets(self):
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webnotes.conn.sql("""update `tabSupport Ticket` set status = 'Closed'
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where status = 'Waiting for Customer'
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and date_sub(curdate(),interval 15 Day) > modified""")
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def get_support_mails():
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if cint(webnotes.conn.get_value('Email Settings', None, 'sync_support_mails')):
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SupportMailbox()
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@ -49,11 +49,17 @@ $.extend(cur_frm.cscript, {
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var wrapper = cur_frm.fields_dict['thread_html'].wrapper;
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var comm_list = wn.model.get("Communication", {"support_ticket": doc.name})
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comm_list.push({
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"sender": doc.raised_by,
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"creation": doc.creation,
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"modified": doc.creation,
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"content": doc.description});
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var sortfn = function (a, b) { return (b.creation > a.creation) ? 1 : -1; }
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comm_list = comm_list.sort(sortfn);
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if(!comm_list.length || (comm_list[0].sender != doc.raised_by)) {
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comm_list.push({
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"sender": doc.raised_by,
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"creation": doc.creation,
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"modified": doc.creation,
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"content": doc.description});
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}
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cur_frm.communication_view = new wn.views.CommunicationList({
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list: comm_list,
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