fix: Make changes to fix call flow and popup trigger
This commit is contained in:
Suraj Shetty
parent
ee7d6e4598
commit
07fe299628
@ -1,20 +1,25 @@
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import frappe
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@frappe.whitelist()
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def get_document_with_phone_number(number):
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# finds contacts and leads
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if not number: return
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number = number[-10:]
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number_filter = {
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'phone': ['like', '%{}'.format(number)],
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'mobile_no': ['like', '%{}'.format(number)]
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}
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contacts = frappe.get_all('Contact', or_filters=number_filter,
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fields=['name'], limit=1)
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contacts = frappe.get_all('Contact', or_filters=number_filter, limit=1)
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if contacts:
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return frappe.get_doc('Contact', contacts[0].name)
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leads = frappe.get_all('Leads', or_filters=number_filter,
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fields=['name'], limit=1)
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leads = frappe.get_all('Lead', or_filters=number_filter, limit=1)
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if leads:
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return frappe.get_doc('Lead', leads[0].name)
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return frappe.get_doc('Lead', leads[0].name)
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def get_customer_last_interaction(contact_doc):
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#
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pass
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@ -6,66 +6,77 @@ import requests
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@frappe.whitelist(allow_guest=True)
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def handle_incoming_call(*args, **kwargs):
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# incoming_phone_number = kwargs.get('CallFrom')
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exotel_settings = get_exotel_settings()
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if not exotel_settings.enabled: return
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employee_email = kwargs.get('AgentEmail')
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status = kwargs.get('Status')
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if status == 'free' and get_call_status(kwargs.get('CallSid')) == ['ringing', 'in-progress']:
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# redirected to other agent number
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frappe.publish_realtime('terminate_call_popup', user=employee_email)
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return
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call_log = get_call_log(kwargs)
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# contact = get_document_with_phone_number(incoming_phone_number)
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# last_communication = get_last_communication(incoming_phone_number, contact)
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call_log = create_call_log(kwargs)
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data = frappe._dict({
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'call_from': kwargs.get('CallFrom'),
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'agent_email': kwargs.get('AgentEmail'),
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'call_type': kwargs.get('Direction'),
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'call_log': call_log
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'call_log': call_log,
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'call_status_method': 'erpnext.erpnext_integrations.exotel_integration.get_call_status'
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})
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frappe.publish_realtime('show_call_popup', data, user=data.agent_email)
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if call_log.call_status in ['ringing', 'in-progress']:
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frappe.publish_realtime('show_call_popup', data, user=data.agent_email)
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def get_last_communication(phone_number, contact):
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# frappe.get_all('Communication', filter={})
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return {}
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def create_call_log(call_payload):
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def get_call_log(call_payload):
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communication = frappe.get_all('Communication', {
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'communication_medium': 'Phone',
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'call_id': call_payload.get('CallSid'),
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}, limit=1)
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if communication:
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log = frappe.get_doc('Communication', communication[0].name)
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log.call_status = 'Connected'
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log.save(ignore_permissions=True)
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return log
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communication = frappe.get_doc('Communication', communication[0].name)
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else:
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communication = frappe.new_doc('Communication')
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communication.subject = frappe._('Call from {}').format(call_payload.get("CallFrom"))
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communication.communication_medium = 'Phone'
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communication.phone_no = call_payload.get("CallFrom")
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communication.comment_type = 'Info'
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communication.communication_type = 'Communication'
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communication.sent_or_received = 'Received'
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communication.communication_date = call_payload.get('StartTime')
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communication.call_id = call_payload.get('CallSid')
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communication = frappe.new_doc('Communication')
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communication.subject = frappe._('Call from {}').format(call_payload.get("CallFrom"))
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communication.communication_medium = 'Phone'
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communication.send_email = 0
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communication.phone_no = call_payload.get("CallFrom")
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communication.comment_type = 'Info'
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communication.communication_type = 'Communication'
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communication.status = 'Open'
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communication.sent_or_received = 'Received'
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status = get_call_status(communication.call_id)
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communication.call_status = status or 'failed'
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communication.status = 'Closed' if status in ['completed', 'failed', 'no-answer'] else 'Open'
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communication.call_duration = call_payload.get('Duration') if status in ['completed', 'failed', 'no-answer'] else 0
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communication.content = 'call_payload'
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communication.call_status = 'Incoming'
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communication.communication_date = call_payload.get('StartTime')
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communication.call_id = call_payload.get('CallSid')
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communication.save(ignore_permissions=True)
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frappe.db.commit()
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return communication
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@frappe.whitelist()
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def get_call_status(call_id):
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print(call_id)
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settings = get_exotel_settings()
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response = requests.get('https://{api_key}:{api_token}@api.exotel.com/v1/Accounts/erpnext/{sid}/{call_id}.json'.format(
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response = requests.get('https://{api_key}:{api_token}@api.exotel.com/v1/Accounts/erpnext/Calls/{call_id}.json'.format(
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api_key=settings.api_key,
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api_token=settings.api_token,
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call_id=call_id
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))
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return response.json()
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status = response.json().get('Call', {}).get('Status')
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return status
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@frappe.whitelist(allow_guest=True)
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@frappe.whitelist()
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def make_a_call(from_number, to_number, caller_id):
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settings = get_exotel_settings()
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response = requests.post('https://{api_key}:{api_token}@api.exotel.com/v1/Accounts/{sid}/Calls/connect.json'.format(
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response = requests.post('https://{api_key}:{api_token}@api.exotel.com/v1/Accounts/{sid}/Calls/connect.json?details=true'.format(
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api_key=settings.api_key,
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api_token=settings.api_token,
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), data={
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@ -1,8 +1,11 @@
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class CallPopup {
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constructor({ call_from, call_log }) {
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constructor({ call_from, call_log, call_status_method }) {
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this.number = call_from;
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this.call_log = call_log;
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this.call_status_method = call_status_method;
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this.make();
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this.make_customer_contact();
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this.setup_call_status_updater();
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}
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make() {
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@ -34,47 +37,54 @@ class CallPopup {
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}]
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});
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this.set_call_status(this.call_log.call_status);
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this.make_customer_contact();
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this.dialog.show();
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this.dialog.get_close_btn().show();
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this.dialog.header.find('.indicator').removeClass('hidden').addClass('blue');
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}
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make_customer_contact() {
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const wrapper = this.dialog.fields_dict["customer_info"].$wrapper;
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const contact = this.contact;
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const customer = this.contact.links ? this.contact.links[0] : null;
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const customer_link = customer ? frappe.utils.get_form_link(customer.link_doctype, customer.link_name, true): '';
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if (!contact) {
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wrapper.append('<b>Unknown Contact</b>');
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} else {
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wrapper.append(`
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<div class="customer-info flex">
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<img src="${contact.image}">
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<div class='flex-column'>
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<span>${contact.first_name} ${contact.last_name}</span>
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<span>${contact.mobile_no}</span>
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${customer_link}
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</div>
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</div>
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`);
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}
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}
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make_summary_section() {
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//
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}
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set_call_status() {
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let title = '';
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if (this.call_log.call_status === 'Incoming') {
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if (this.contact) {
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title = __('Incoming call from {0}', [this.contact.name]);
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wrapper.append('<div class="text-muted"> Loading... </div>');
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frappe.xcall('erpnext.crm.doctype.utils.get_document_with_phone_number', {
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'number': this.number
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}).then(contact_doc => {
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wrapper.empty();
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const contact = contact_doc;
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if (!contact) {
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wrapper.append('<div>Unknown Contact</div>');
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wrapper.append(`<a href="#Form/Contact/New Contact?phone=${this.number}">${__('Make New Contact')}</a>`);
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} else {
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title = __('Incoming call from unknown number');
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const link = contact.links ? contact.links[0] : null;
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const contact_link = link ? frappe.utils.get_form_link(link.link_doctype, link.link_name, true): '';
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wrapper.append(`
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<div class="customer-info flex">
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<img src="${contact.image}">
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<div class='flex-column'>
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<span>${contact.first_name} ${contact.last_name}</span>
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<span>${contact.mobile_no}</span>
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${contact_link}
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</div>
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</div>
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`);
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}
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} else {
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});
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}
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set_indicator(color) {
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this.dialog.header.find('.indicator').removeClass('hidden').addClass('blink').addClass(color);
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}
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set_call_status(call_status) {
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let title = '';
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call_status = this.call_log.call_status;
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if (call_status === 'busy') {
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title = __('Incoming call');
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this.set_indicator('blue');
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} else if (call_status === 'in-progress') {
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title = __('Call Connected');
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this.set_indicator('yellow');
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} else if (call_status === 'missed') {
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this.set_indicator('red');
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title = __('Call Missed');
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}
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this.dialog.set_title(title);
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}
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@ -83,6 +93,27 @@ class CallPopup {
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this.call_log = data.call_log;
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this.set_call_status();
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}
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setup_call_status_updater() {
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this.updater = setInterval(this.get_call_status.bind(this), 2000);
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}
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get_call_status() {
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frappe.xcall(this.call_status_method, {
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'call_id': this.call_log.call_id
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}).then((call_status) => {
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if (call_status === 'completed') {
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clearInterval(this.updater);
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}
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});
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}
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terminate_popup() {
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clearInterval(this.updater);
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this.dialog.hide();
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delete erpnext.call_popup;
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frappe.msgprint('Call Forwarded');
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}
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}
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$(document).on('app_ready', function () {
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@ -90,8 +121,15 @@ $(document).on('app_ready', function () {
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if (!erpnext.call_popup) {
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erpnext.call_popup = new CallPopup(data);
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} else {
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console.log(data);
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erpnext.call_popup.update(data);
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erpnext.call_popup.dialog.show();
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}
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});
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frappe.realtime.on('terminate_call_popup', () => {
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if (erpnext.call_popup) {
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erpnext.call_popup.terminate_popup();
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}
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});
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});
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