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fix: change sla on priority

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This commit is contained in:
Himanshu Warekar 2019-05-03 12:44:35 +05:30
parent ae0e1da091
commit 00a494f07b
7 changed files with 405 additions and 2279 deletions
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5
erpnext/config/hr.py
View File

@ -18,6 +18,11 @@ def get_data():
"onboard": 1, "onboard": 1,
"dependencies": ["Employee"] "dependencies": ["Employee"]
}, },
{
"type": "doctype",
"name": "Employee Group",
"dependencies": ["Employee"]
},
{ {
"type": "doctype", "type": "doctype",
"name": "Attendance", "name": "Attendance",

5
erpnext/config/support.py
View File

@ -38,11 +38,6 @@ def get_data():
{ {
"label": _("Service Level Agreement"), "label": _("Service Level Agreement"),
"items": [ "items": [
{
"type": "doctype",
"name": "Employee Group",
"description": _("Support Team."),
},
{ {
"type": "doctype", "type": "doctype",
"name": "Service Level", "name": "Service Level",

1565
erpnext/support/doctype/issue/issue.json
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File diff suppressed because it is too large Load Diff

424
erpnext/support/doctype/service_level/service_level.json
View File

@ -1,488 +1,118 @@
{ {
"allow_copy": 0,
"allow_events_in_timeline": 0,
"allow_guest_to_view": 0,
"allow_import": 0,
"allow_rename": 0,
"autoname": "field:service_level", "autoname": "field:service_level",
"beta": 0,
"creation": "2018-11-19 12:44:30.407502", "creation": "2018-11-19 12:44:30.407502",
"custom": 0,
"docstatus": 0,
"doctype": "DocType", "doctype": "DocType",
"document_type": "",
"editable_grid": 1, "editable_grid": 1,
"engine": "InnoDB", "engine": "InnoDB",
"field_order": [
"service_level",
"employee_group",
"column_break_2",
"holiday_list",
"response_and_resoution_time",
"response_time",
"resolution_time",
"column_break_9",
"response_time_period",
"resolution_time_period",
"section_break_01",
"support_and_resolution"
],
"fields": [ "fields": [
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"allow_on_submit": 0,
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"fieldtype": "Data", "fieldtype": "Data",
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"fieldtype": "Select",
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"label": "Priority",
"length": 0,
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"options": "Low\nMedium\nHigh",
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"bold": 0,
"collapsible": 0,
"columns": 0,
"fieldname": "column_break_2", "fieldname": "column_break_2",
"fieldtype": "Column Break", "fieldtype": "Column Break"
"hidden": 0,
"ignore_user_permissions": 0,
"ignore_xss_filter": 0,
"in_filter": 0,
"in_global_search": 0,
"in_list_view": 0,
"in_standard_filter": 0,
"length": 0,
"no_copy": 0,
"permlevel": 0,
"precision": "",
"print_hide": 0,
"print_hide_if_no_value": 0,
"read_only": 0,
"remember_last_selected_value": 0,
"report_hide": 0,
"reqd": 0,
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"set_only_once": 0,
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"unique": 0
}, },
{ {
"allow_bulk_edit": 0,
"allow_in_quick_entry": 0,
"allow_on_submit": 0,
"bold": 0,
"collapsible": 0,
"columns": 0,
"fieldname": "holiday_list", "fieldname": "holiday_list",
"fieldtype": "Link", "fieldtype": "Link",
"hidden": 0,
"ignore_user_permissions": 0,
"ignore_xss_filter": 0,
"in_filter": 0,
"in_global_search": 0,
"in_list_view": 1, "in_list_view": 1,
"in_standard_filter": 0,
"label": "Holiday List (ignored during SLA calculation)", "label": "Holiday List (ignored during SLA calculation)",
"length": 0,
"no_copy": 0,
"options": "Holiday List", "options": "Holiday List",
"permlevel": 0, "reqd": 1
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}, },
{ {
"allow_bulk_edit": 0,
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"allow_on_submit": 0,
"bold": 0,
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"fieldname": "employee_group", "fieldname": "employee_group",
"fieldtype": "Link", "fieldtype": "Link",
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"in_list_view": 1, "in_list_view": 1,
"in_standard_filter": 0,
"label": "Employee Group", "label": "Employee Group",
"length": 0, "options": "Employee Group"
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}, },
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"bold": 0,
"collapsible": 0,
"columns": 0,
"fieldname": "response_and_resoution_time", "fieldname": "response_and_resoution_time",
"fieldtype": "Section Break", "fieldtype": "Section Break",
"hidden": 0, "label": "Response and Resoution Time"
"ignore_user_permissions": 0,
"ignore_xss_filter": 0,
"in_filter": 0,
"in_global_search": 0,
"in_list_view": 0,
"in_standard_filter": 0,
"label": "Response and Resoution Time",
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}, },
{ {
"allow_bulk_edit": 0,
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"allow_on_submit": 0,
"bold": 0,
"collapsible": 0,
"columns": 0,
"fieldname": "response_time", "fieldname": "response_time",
"fieldtype": "Int", "fieldtype": "Int",
"hidden": 0,
"ignore_user_permissions": 0,
"ignore_xss_filter": 0,
"in_filter": 0,
"in_global_search": 0,
"in_list_view": 0,
"in_standard_filter": 0,
"label": "Response Time", "label": "Response Time",
"length": 0, "reqd": 1
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}, },
{ {
"allow_bulk_edit": 0,
"allow_in_quick_entry": 0,
"allow_on_submit": 0,
"bold": 0,
"collapsible": 0,
"columns": 0,
"depends_on": "",
"fieldname": "resolution_time", "fieldname": "resolution_time",
"fieldtype": "Int", "fieldtype": "Int",
"hidden": 0,
"ignore_user_permissions": 0,
"ignore_xss_filter": 0,
"in_filter": 0,
"in_global_search": 0,
"in_list_view": 0,
"in_standard_filter": 0,
"label": "Resolution Time", "label": "Resolution Time",
"length": 0, "reqd": 1
"no_copy": 0,
"permlevel": 0,
"precision": "",
"print_hide": 0,
"print_hide_if_no_value": 0,
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}, },
{ {
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"bold": 0,
"collapsible": 0,
"columns": 0,
"depends_on": "",
"fieldname": "column_break_9", "fieldname": "column_break_9",
"fieldtype": "Column Break", "fieldtype": "Column Break"
"hidden": 0,
"ignore_user_permissions": 0,
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}, },
{ {
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"bold": 0,
"collapsible": 0,
"columns": 0,
"depends_on": "",
"fieldname": "response_time_period", "fieldname": "response_time_period",
"fieldtype": "Select", "fieldtype": "Select",
"hidden": 0,
"ignore_user_permissions": 0,
"ignore_xss_filter": 0,
"in_filter": 0,
"in_global_search": 0,
"in_list_view": 0,
"in_standard_filter": 0,
"label": "Response Time Period", "label": "Response Time Period",
"length": 0,
"no_copy": 0,
"options": "Hour\nDay\nWeek", "options": "Hour\nDay\nWeek",
"permlevel": 0, "reqd": 1
"precision": "",
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}, },
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"bold": 0,
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"fieldname": "resolution_time_period", "fieldname": "resolution_time_period",
"fieldtype": "Select", "fieldtype": "Select",
"hidden": 0,
"ignore_user_permissions": 0,
"ignore_xss_filter": 0,
"in_filter": 0,
"in_global_search": 0,
"in_list_view": 0,
"in_standard_filter": 0,
"label": "Resolution Time Period", "label": "Resolution Time Period",
"length": 0,
"no_copy": 0,
"options": "Hour\nDay\nWeek", "options": "Hour\nDay\nWeek",
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"depends_on": "",
"fieldname": "section_break_01", "fieldname": "section_break_01",
"fieldtype": "Section Break", "fieldtype": "Section Break",
"hidden": 0, "label": "Support and Resolution"
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"fieldname": "support_and_resolution", "fieldname": "support_and_resolution",
"fieldtype": "Table", "fieldtype": "Table",
"hidden": 0,
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"label": "Support and Resolution", "label": "Support and Resolution",
"length": 0,
"no_copy": 0,
"options": "Service Day", "options": "Service Day",
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} }
], ],
"has_web_view": 0, "modified": "2019-05-03 01:09:43.571945",
"hide_heading": 0,
"hide_toolbar": 0,
"idx": 0,
"image_view": 0,
"in_create": 0,
"is_submittable": 0,
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"istable": 0,
"max_attachments": 0,
"modified": "2019-03-04 12:55:53.215841",
"modified_by": "Administrator", "modified_by": "Administrator",
"module": "Support", "module": "Support",
"name": "Service Level", "name": "Service Level",
"name_case": "",
"owner": "Administrator", "owner": "Administrator",
"permissions": [ "permissions": [
{ {
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"cancel": 0,
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"delete": 1, "delete": 1,
"email": 1, "email": 1,
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"print": 1, "print": 1,
"read": 1, "read": 1,
"report": 1, "report": 1,
"role": "System Manager", "role": "System Manager",
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"share": 1, "share": 1,
"submit": 0,
"write": 1 "write": 1
} }
], ],
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"sort_field": "modified", "sort_field": "modified",
"sort_order": "DESC", "sort_order": "DESC"
"track_changes": 0,
"track_seen": 0,
"track_views": 0
} }

13
erpnext/support/doctype/service_level_agreement/service_level_agreement.js
View File

@ -17,5 +17,16 @@ frappe.ui.form.on('Service Level Agreement', {
frm.refresh(); frm.refresh();
} }
}); });
} },
customer: function(frm) {
frm.doc.service_level_agreement_name = null;
frm.doc.service_level_agreement_name = frm.doc.priority + ': ' + frm.doc.customer;
},
default_service_level_agreement: function(frm) {
frm.doc.service_level_agreement_name = null;
frm.doc.service_level_agreement_name = frm.doc.priority + ': Default Service Level Agreement';
},
}); });

669
erpnext/support/doctype/service_level_agreement/service_level_agreement.json
View File

@ -1,764 +1,207 @@
{ {
"allow_copy": 0, "autoname": "field:service_level_agreement_name",
"allow_events_in_timeline": 0,
"allow_guest_to_view": 0,
"allow_import": 0,
"allow_rename": 0,
"autoname": "Prompt",
"beta": 0,
"creation": "2018-12-26 21:08:15.448812", "creation": "2018-12-26 21:08:15.448812",
"custom": 0,
"docstatus": 0,
"doctype": "DocType", "doctype": "DocType",
"document_type": "",
"editable_grid": 1, "editable_grid": 1,
"engine": "InnoDB", "engine": "InnoDB",
"field_order": [
"service_level_agreement_name",
"customer",
"default_service_level_agreement",
"holiday_list",
"column_break_2",
"service_level",
"priority",
"employee_group",
"agreement_details_section",
"start_date",
"agreement_status",
"column_break_7",
"end_date",
"response_and_resolution_time_section",
"response_time",
"resolution_time",
"column_break_16",
"response_time_period",
"resolution_time_period",
"support_and_resolution_section_break",
"support_and_resolution"
],
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"default": "",
"depends_on": "eval: !doc.default_service_level_agreement", "depends_on": "eval: !doc.default_service_level_agreement",
"fetch_if_empty": 0,
"fieldname": "customer", "fieldname": "customer",
"fieldtype": "Link", "fieldtype": "Link",
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"fieldname": "default_service_level_agreement", "fieldname": "default_service_level_agreement",
"fieldtype": "Check", "fieldtype": "Check",
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}, },
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"fieldname": "service_level", "fieldname": "service_level",
"fieldtype": "Link", "fieldtype": "Link",
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"label": "Service Level", "label": "Service Level",
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}, },
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"columns": 0,
"fetch_from": "service_level.holiday_list", "fetch_from": "service_level.holiday_list",
"fetch_if_empty": 0,
"fieldname": "holiday_list", "fieldname": "holiday_list",
"fieldtype": "Link", "fieldtype": "Link",
"hidden": 0,
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"ignore_xss_filter": 0,
"in_filter": 0,
"in_global_search": 0,
"in_list_view": 0,
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"label": "Holiday List", "label": "Holiday List",
"length": 0,
"no_copy": 0,
"options": "Holiday List", "options": "Holiday List",
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"precision": "",
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}, },
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"modified": "2019-03-17 22:36:53.576464",
"modified_by": "Administrator", "modified_by": "Administrator",
"module": "Support", "module": "Support",
"name": "Service Level Agreement", "name": "Service Level Agreement",
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} }

3
erpnext/support/doctype/service_level_agreement/service_level_agreement.py
View File

@ -16,6 +16,9 @@ class ServiceLevelAgreement(Document):
frappe.throw(_("A Default Service Level Agreement already exists.")) frappe.throw(_("A Default Service Level Agreement already exists."))
def validate(self): def validate(self):
if not frm.doc.customer and not frm.doc.default_service_level_agreement:
frappe.throw(_("Select a Customer or set as Default Service Level Agreement."))
if not self.default_service_level_agreement: if not self.default_service_level_agreement:
if not (self.start_date and self.end_date): if not (self.start_date and self.end_date):
frappe.throw(_("Enter Start and End Date for the Agreement.")) frappe.throw(_("Enter Start and End Date for the Agreement."))