If you are selling **Items** under warranty or if you have sold and extended service contract like the Annual Maintenance Contract (AMC), your **Customer** may call you about an issue or a break-down and give you the Serial No of this Item.
To record this, you can create a new **Customer Issue** and add the **Customer** and **Item** / **Serial No**. The system will then automatically fetch the Serial No’s details and indicate whether this is under warranty or AMC.
You must also add a description of the **Customer**’s issue and assign it to the person who needs to look into solving the issue.
