2017-07-31 10:50:43 +00:00
|
|
|
# Support
|
|
|
|
|
|
2015-11-05 11:25:10 +00:00
|
|
|
Great customer support and maintenance is at the heart of any successful small
|
|
|
|
|
business. ERPNext gives you the tools to track all incoming requests and issues
|
|
|
|
|
from your customers so that you can respond quickly. Your database of incoming
|
|
|
|
|
queries will also help you track where the biggest opportunities are for
|
|
|
|
|
improvements.
|
|
|
|
|
|
|
|
|
|
In this module, you can track incoming queries from your email using Support
|
|
|
|
|
Ticket. You can keep track on Customer Issues raised by Customers on specific
|
|
|
|
|
Serial No and respond to them based on their warranty and other information.
|
|
|
|
|
You can also make Maintenance Schedules for Serial Nos and keep a record of
|
|
|
|
|
all Maintenance Visits made to your Customers.
|
|
|
|
|
|
|
|
|
|
### Topics
|
|
|
|
|
|
|
|
|
|
{index}
|
