brotherton-erpnext/erpnext/docs/user/guides/customer-portal/issues.md

The customer portal makes it very easy for a customer to raise concerns. A
simple and intuitive interface facilitates your customer to report their
concerns as Issues. They can view the complete thread of their
conversation.

#### Empty Ticket List

![Ticket List]({{url_prefix}}/assets/old_images/erpnext/portal-ticket-list-empty.png)

#### New Issue

![New Ticket]({{url_prefix}}/assets/old_images/erpnext/portal-new-ticket.png)

#### Open Issue

![Open Issue]({{url_prefix}}/assets/old_images/erpnext/portal-ticket-1.png)

#### Reply on Issue

![Reply Issue]({{url_prefix}}/assets/old_images/erpnext/portal-ticket-reply.png)

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