18 lines
835 B
Markdown
18 lines
835 B
Markdown
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---
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{
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"_label": "Customer Issue"
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}
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---
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If you are selling **Items** under warranty or if you have sold and extended service contract Annual Maintenance Contract (AMC), your **Customer** may call you about an issue or a bread-down and give you the Serial No of this Item.
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To record this, you can create a new **Customer Issue** and add the **Customer** and **Item** / **Serial No**. The system will then automatically fetch the Serial No’s details and indicate whether this is under warranty or AMC.
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You must also add a description of the **Customer**’s issue and assign it to the person who needs to look into solving the issue.
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To create a new **Customer Issue**:
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> Support > Customer Issue > New Customer Issue
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If a Customer visit is required to address the issue, you can create a new Maintenance Visit record from this.
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