2015-11-05 11:25:10 +00:00
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If you are selling **Items** under warranty or if you have sold and extended
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service contract like the Annual Maintenance Contract (AMC), your **Customer**
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may call you about an issue or a break-down and give you the Serial No of this
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Item.
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To record this, you can create a new **Warranty Claim** and add the
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**Customer** and **Item** / **Serial No**. The system will then automatically
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fetch the Serial No’s details and indicate whether this is under warranty or
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AMC.
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You must also add a description of the **Customer**’s issue and assign it to
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the person who needs to look into solving the issue.
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To create a new **Warranty Claim**:
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> Support > Warranty Claim > New Warranty Claim
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2015-12-03 12:22:46 +00:00
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2015-11-05 11:25:10 +00:00
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If a Customer visit is required to address the issue, you can create a new
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Maintenance Visit record from this.
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{next}
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