33 lines
1.2 KiB
Python
33 lines
1.2 KiB
Python
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import webnotes
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def execute():
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webnotes.reload_doc("core", "doctype", "docfield")
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webnotes.reload_doc("support", "doctype", "support_ticket")
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# customer issue resolved_by should be Profile
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if webnotes.conn.sql("""select count(*) from `tabCustomer Issue`
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where ifnull(resolved_by,"")!="" """)[0][0]:
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webnotes.make_property_setter({
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"doctype":"Customer Issue",
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"fieldname": "resolved_by",
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"property": "options",
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"value": "Sales Person"
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})
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def get_communication_time(support_ticket, sort_order = 'asc'):
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tmp = webnotes.conn.sql("""select creation from tabCommunication where
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support_ticket=%s order by creation %s limit 1""" % ("%s", sort_order),
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support_ticket)
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return tmp and tmp[0][0] or None
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# update in support ticket
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webnotes.conn.auto_commit_on_many_writes = True
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for st in webnotes.conn.sql("""select name, modified, status from
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`tabSupport Ticket`""", as_dict=1):
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webnotes.conn.sql("""update `tabSupport Ticket` set first_responded_on=%s where
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name=%s""", (get_communication_time(st.name) or st.modified, st.name))
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if st.status=="Closed":
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webnotes.conn.sql("""update `tabSupport Ticket` set resolution_date=%s where
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name=%s""", (get_communication_time(st.name, 'desc') or st.modified, st.name))
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